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William B
Customer Reviews for Marymoor Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Good service
Jerome KFriendly and super fast service! Couldn't be any better! Highly recommend Marymoor Self Storage rental pick up location.
Sina AI’ve rented two trucks in the last two weeks, this second truck rented at Marymoor WA had some issues and this guy Moe who works at the Marymoor rental place went above and beyond to help me, I was about to have my whole move blow up on me when this guy stepped in and helped out…just knew his stuff, was flexible and really represented your company well….if you have more of those guys, you’ll be in good shape.
Edward BS.O.
Tiejun LMo was fantastic!!
Laurie SAdded extra charge without explanation after it was returned. Van was in pretty poor condition as it was from another state, very old and had more than 101 000 miles on it. It was not very safe. Upon starting it I could hear the squeal of what sounded like a timing belt issue. Plus I believe it was in desperate need of basic maintenance as the check engine light came on while driving it back to the pickup location. It came to me just a slight sliver under full and thats exactly how it was returned, but they still charged me more for some reason. I also ONLY used the estimated mileage at just 45 miles round trip. So what exactly was this new charge for????!
Raquel JThe manager Dom was great - very personable and helpful.
Stephen WThe folks at Marymoor Self Storage are fantastic. The truck itself was a different story. The steering on the truck was somewhat sloppy, making driving in the snow dicey. I bought chains in anticipation of the snow for traction.
Laura STrinity did a great job of checking me in & explaining everything. Tread on the tires not good.
Susan KGreat overall experience with Marymoor Storage and the 2 employees-Adam and Trinity
Paul HExcellent service! Adam was very helpful and curious. Always a pleasure working with Marymoor Storage.
PAMELA AOf all my uhaul experiences, this was easily the best
Aaron LExcellent Service
Debra MThat was great experience. Thanks a lot for great service!
Oleksii NAdam was great. Answered all the questions we had for truck pick up and drop off!
Jenny LNothing. This has been my best experience getting moving truck with great customer service.
MOHAMED RNothing! Please keep it as is!
YONGCHUL KAmazing customer service. Thank you very much
Alberto HToo expensive
Matthew SSpecify in the listings that this location does not do mobile pickup. Customer had impression that mobile pickup was valid after hours
David SAdam was fantastic! He did a great job making the rental go smoothly and efficiently. A great guy!
alan bGreat place to pick up! Very straightforward. Much better than a past experience using self check out. Merci.
Rigel CAdam was very friendly and helpful in my truck (and dollies) rental experience. Would use this service location again!
Kelly CThe UHaul application was terrible; it kept saying no network was available even though everything else was working at 100 %. This set me back 30 minutes and caused a lot of aggravation.
MARK DMy reservation was switched to another location - Adam did a great job making a truck available at his site.
Merrill Lsmooth!!
Ben SThe off hours check in app looks nice, but does have a bug that loses progress when connectivity goes down, which seems to happen when photographing the back. Can it just save progress?
Brendan RThe staff had everything ready to go before my appointment. They were incredibly helpful and the truck was impeccably clean. They saw me pulling into the parking lot upon return and came right out to the truck to take the keys. Absolute top professionalism.
Ryan Rthe manager of the place mr.adam was veryful and the level of service provided was exceptional. the office space is very neat and well organized.
SAI UCoordination for the UHaul was horrible. Central dispatch did not communicate with the location nor I about the change in location. I just lucked out that the original location had a cancellation.
Duane WEmployees were very helpful, no surprise costs, got everything I needed and it was an easy process.
Briana SAdam was very professional and helpful. It was a great experience.
cari kFilled half tank by mistake, thought u haul will credit back. But looks like no option . Adding that will be great as we cannot exactly judge miles while moving with multiple trips
Rajasekar NTruck was exactly what I needed, price was reasonable, and service was outstanding. Will definitely recommend to any friends needing a truck.
John MI had my uhaul canceled from another location and this location was able to make my move still happen.
Brigid KThe cab smelled, it could be cleaned more effectively.
marcus bI would suggest filling the gas full tank, as this is easier to fill up and not ending up adding more gas than needed while returning. In my case it was 3/4 full and I was asked to return it at that fuel level, however since I only used up a very little gas and since I had to return it I ended up filling more gas than the 3/4th level and when I requested that if they can help compensate for the extra gas filled, I didn't get any updates but the final bill.
Yogesh KOnly complaint was that the truck I picked up was on empty when I got it. Would have been nice not have a gas station be my first stop!
Gary HFriendly and helpful staff!
Liz BThe service was excellent, the truck was ready for me to pick up. The representative was very nice and helpful.
Yaroslav RCarolina was very pleasant and professional. The service was fast and pleasant.
Gloria EHave more choices of vehicles.
Jeff RGreat people working here!
Scott DGreat experience
CRAIG SReturn was fantastic. The guy working helped me back in and offered to do the check in for me vs through the app. He was very personable as well which is not usually the case at corporate locations.
Tanner KThe location is open until 6 PM, but trucks can only be returned until 5:30 PM. That is inconsistent.
JAVIER RGreat experience. The marymoor self storage rep, I believe his name was Adam, was such a pleasure to work with. The Uhaul branch locations have never given this great of an experience. I recommend changing your values or enforcing them more at your Uhaul branches - those people are never nice. It's always the third party locations like the marymoor self storage that give a great experience! Thank you Adam!
RAMANA KThe lady in the reception was very helpful
Atanu PI am back to this place 2min before 5pm and store was close , they changed extra $20 fee.
DIMITRI NAdam was super helpful and accommodating with a holiday early pickup that wasn’t originally told to me from another dealer.
JEFFREY KGreat location great service, the whole process was super easy
DAVID AWow. Very clean and worked in excellent condition. Manager Adam and Debbie Chadd were 5 star employees of UHaul. They were very helpful and knowledgeable. They went over and above their jobs to meet my needs. You don't find hard working reliable honest people much anymore that are genuinely kind and customer service oriented. Thanks c Wallace. I highly recommend them. Everything was just right. Perfect
Cassandra WUtility dolly was not in the truck. I sent a family member to pick it up, but she ended up with the wrong kind of dolly. She went back again to exchange dollys. We were charged for both of them.
SIDDHARTHA PAdam is an exceptional employee. The power was out due a storm, he took us to a nearby uhaul location to complete our rental. He was waiting in his vehicle to great customers and help all day.
JEFFERY LThe lady at the counter was really struggling. Took 30 min to check me in and cut into my moving time. Then demanded I had the truck back on time. Felt like I should have been compensated.
MISTY WI appreciate Caroline making sure that I received a $5 credit back for blankets that were not included with my truck.
KATHERINE BTook 45 minutes to verify me for after hour pick up, very annoying
Emmanuel LFix your app.
Kunal PThe Uhaul app didn't work for mobile pickup on my phone. It got stuck at a white screen after logging in and trying to start the pickup process. I had location enabled. It also didn't work in Safari. I enabled location access, but the Uhaul site couldn't detect my location. Thankfully, I could use my partner's phone, and the app finally worked there. For users, consider bringing a backup phone! And for Uhaul, consider allowing people to test their app for pickup in advance to save time.
Rigel CYou take the rent for the truck, you charge for the fuel or ask us to fill it to the same level as we take. Plus you charge 1,39 per mile, which is very high and I would like & recommend to others.
Vivek NThe uhaul website went down right as I was trying to pick up my truck. I was unable to complete my payment and receive the lock box code. I had to frantically constantly refresh the website hoping to get through. It was very stressful since my move was on a tight timeline and I received my truck over a half hour my scheduled reservation.
Kevin MThe mile price is very high and in case I need to move to a faraway distance I won't select UHahul because of that.
Yasser A