Prices were high
Simon N
Customer Reviews for Master Muffler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very friendly staff!
Vashti MEverything was hassle free.
orlando pIts the only place I rent trucks...Excellent
Russ KLet people know about tow mode.
tara mAwful experience. In the past, UHaul has been fine. Not anymore. Inadequate and incompetent personnel. They had me go to two different locations to pick up my order only to send me back to one of them TWICE more. Filthy Windshield (safety hazard)! Unable to accommodate promised items! Truck used $200 in gas for only 475 miles. I will NEVER use UHaul again nor do I, or will I, recommend to anyone!
Kimberly BThe truck had a ball joint that was going out
Regina KI came in needing a Truck & they delivered. Just ask for a dolly if you need one 珞珞珞
altehsa dI rented my van on Friday evening 12/29/23 to use the next morning. When I began to move my stuff, I noticed the van's transmission shifting rough, jerking, etc. I drove back to the location where I rented it, and informed the staff I rented it from. She asked me if I was driving it correctly!!! She then told me I would have to "make do" with it, because she didn't have any other equipment to swap it out with. So I spent the rest of the day concerned the van was going to break down, and leave me and my things stranded on the side of the road. I felt this was very bad customer interaction. My contract number was #26104109, mobile number is 615.389.0707 if someone could get back with me, thanks.
Christopher NYou can inform them all Uhauls do not come equipped with a ramp.
Shelly BExplaination on how to return if app doesn't work
Andrea DThank you for the quick and easy rental!
DAIZHANE WDon't do the 24/7 truck share and just go inside to the uhaul. There were multiple people complaining that the website wasn't working. The people inside took care of me right away. Calling uhaul was pointless and I was on the phone over an hour trying to get it to work. They kept claiming it was my phone and service. In reality it was their truck share website not working properly.
Joshua LN/a
Brandon SThis truck was totally messed up in so many levels. I need a refund. The transmission went out a few times while driving and it eas dangerous
GABRIEL EExcellent Staff at this location. I would defiantly recommend this location to others.
Shaun AVery clear signage and easy to find a return spot. The process of waiting for the photos to upload was a little long; this was again, mainly my issues with the app, and not the location.
Blaine BThe truck was great, and the staff was friendly and helpful. The only problem was that I reserved a dolly online but then was told at the location that they did not have a dolly. I did not have time to try to find a dolly at another location. I was moving a washer & dryer, so not having a dolly made the process much more difficult. In the future, I think my best course of action would be to not book online and just do it the old-fashioned way by phone.
Jaci CReserved dollys none were available almost ruined my move had to go to Home Depot to rent!
Jason TThey held onto my portable GPS until I retrieved it.
Joe CTruck was not clean. Truck had less than a 1/2 tank of gas. Back of truck was dirty and had black stuff all over the floor. I think it was dried dirt and grease. Weather stripping on both doors would not stay in place. The back door hangs about half way down. I hurt my back twice trying to get the door down. This truck needs to go to the crusher.
Brian SSam was Great & the gentleman that I met this morning, helped me to get my cell phone that I left in the truck over the weekend. Sam took an initial reservation from me over the phone to make sure that I was able to get a vehicle. on the Saturday that I was moving. Good Experience & Good & Friendly Customer Service!
BRUCE HThe young lady checking me in was friendly and fast, in my uhaul van within 5 minutes. Plenty of parking up the for my personal car.
michael kNothing, wonderful customer service!
Barbara PYou guys were awesome friendly and very courteous and professional thank you for your service.
Lyndia TGreat service. Customer rep was professional and knowledgeable.
Tyrone RThe cab and cargo area where filthy. I had to sweep out a mound of trash, debris, and dirt from the cargo area before I loaded my items.
FRED TExcellent Service
julia gWhen I made my van rental reservation via uhaul.com I elected to not opt-in to the insurance CDW since I would be covered by my own insurance. When I arrived at the rental location I was informed that it is not possible to skip the CDW insurance add-on when renting vans and pick up trucks. But the web based reservation form did allow me the option opt-out. Not sure why the rental facility required this. Feels very much like a "BAIT and SWITCH" tactic. Did not leave me with a good feeling. I would like to have this $26 amount refunded to me.
Steve SGreat service!
Carol GThis particular location was not really clean and had nothing to offer like dollies
DANITA OHello Good afternoon, yesterday I rented a truck and they charged me 69 and they also charged me 57, please I need an answer.
LUIS BCheck in person late to receive truck and I was charged a extra day when I was told by other employee that I would not be charged.
Brandon NEverything was great thank you! I will definitely be using this location in the future.
SHANIELLE FThey had no equipment ready, but they had a reservation, and I myself moved fifty miles round and round to another point for the rental of the equipment. They also returned the vehicle 12 hours earlier, but they were charged extra because it was after business hours. I never want to experience this inconvenience and irrationality again and I will never recommend it.
Jungho KLocation was closed when we dropped off truck, but I have used it before and people here were helpful. It is also very convenient to my storage place.
Elizabeth WSame as above
John WNothing!
Tommy HBritney at this location was very helpful, thorough, and knowledgeable of the rental process. She was great!
Tammy MS.O.
Alik LThis location handled it perfectly and even fixed what the other location didn't put down for me. These fella's at Master Muffler took care of me well and I appreciate the timely manner it was performed in.
Dustin SThey were very nice and had the truck ready. Quick and easy!
Olivia JDid not go the 50 miles that was estimated and still got charged for 50 miles it might of been 28 to 30 miles I went and still topped off the Gas even though it's was not full it was slightly below...
Lee GThank you for a good product that is easy to rent.
Jeannie BMs Brittney at Hermitage Tn location was very professional and polite
Pamela FMy experience was an A+ both times. Brittany was very helpful and awesome to work with.
Caliya JThe trucks regularly get blocked in for after hours pickups. I informed the employees and they told me they know that happens.
Alex LThey said I could be van back on after hours but not tell me there is 20 fee
CHARLES TKeep equipment cleaning
Modeste kEasy, Quick, and Nice.
PEGGY RStaff at Master Muffler was kind, quick, and helpful! Merci.
John TEverything was as expected and the process was overall super easy.
ROBERT MGreat service, very helpful, answered all my questions, great experience
William PBusiness actually doing the 24/7 contactless feature. Also getting charged more then what I was quoting even though I didn't go over my miles and filled up with gas.
Alik Lnothing at all ! thank you so much !
JACQUES JThe men in the shop that helped us were great. Helped us work around the uhaul problems. The U-Haul side of it however was more difficult than it needed to be. Couldn't get the website or app to work all day which messed up our move.
Riley H