The return time is not the best should be later than 6pm
Chester S
Customer Reviews for Black Creek General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I had several problems with this location.. My order included a dolly but I wasn't given one at the time of pickup so I had to drive back to the location to get one which I was given problems for because the contract wouldn't pull up on his end even after showing him my order on the U-Haul app. The truck wasn't clean. I also had to put more gas in it than when I picked it up. When I picked up it was right at 1/4 but at the drop off location I was told he put between 1/4 and 1/2 but it was most definitely not that full. I was also not shown a proper walk around with pictures. Definitely going to avoid this location.
Tyler PThe person working here tried to help me locate a dolly and other moving services that I needed. The staff at this location was very friendly and welcoming to the area.
Jacqueline BMake S hooks on safety chains slightly less diameter. Had a hard time getting them to disconnect from my bumper.
Jimmie MWell, I did not personally have contact with this location. The driver of my truck did, and indicated that they were extremely helpful and professional. The only reason for lower than excellent. As far as the location rating is concerned, I feel that, to some degree, they should have been aware of the check in procedure well enough to realize it. Something was wrong when they spoke to Caleb D. I would give this experience with the omission of Caleb Day, and 98 out of 100
Rhonda CThe staff at Black Creek General Store were extremely friendly and helpful. There was a delay and the clerk offered my wife and I a free drink. I would highly recommend this location. The equipment is very easy to access with plenty of room to hook up trailers and move 26-foot trucks around. Thank you for the hospitality.
Eric DThe lady at the store was very helpful and ensured the equipment was accurately accounted for.
JAPERA MThe experience with uhaul is consistently bad. Nearly every time I rent from them, I am redirected at the last minute (text message stating the location for pick up has changed) - and it's changed to a location that does have any of the equipment I have reserved for the job. And the location is in a totally different town from where I need it. The statement that the central uhaul locations are closed on Sundays is absurd. People move on the weekends when they are off from work. Your service (or whatever you call it) is terrible. Your communication is no where. And I won't be doing business with you again if I can help it.
Clare HQuick and easy process
Jack DI don’t think I should’ve had to pay $478 for a vehicle with bad brakes on it which the vehicle should have been checked out before it was rented out again
Christopher PMore uhaul rental help.
Timothy GThe customer service from the pickup location was great. The lady was really nice and tried to make the situation better. But I was double charged for a single use, one day reservation.
Chance GHe was friendly and helpful. Very good experience.
Bryan L2 dollys and rolling cart for turniture etc. were ordered but not present
Andrew A