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Bruce T
Customer Reviews for Mequon Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I've been coming here for 7 years now, always a great location. K
trevor hI used the mobile app to return the truck. Very convenient for the return.
Chad SThe ladies at the front desk were more than helpful, and really made sure I had everything I needed!
Rick TWe got into the uhaul and there was less than a quarter of a tank of gas. Every time I have rented a car or a truck there's been at least a half tank of gas.
Maddy Hgreat services,all good
ALESSANDRO MMichelle was on site to assist in my pickup and was a huge help because of the weather. Helped with removing snow from truck and made the process seamless. Was able to help with the entire reservation and cannot thank her enough! Great job Michelle…..
Brian RThe process of renting was very easy and the person helping me was excellent. The equipment was clean and in good condition.
Bob LExcellent and easy rental
DANIEL SI have been coming here for years and I have always had a great experience. Merci.
AMY PI rented a cargo van for a week. They over charged me by a day. And when I had an issue with it all I got was attitude and told to call an 800 number with any disputes. Rachel specifically was quite rude and apparently sucks at customer service. Will never go there again.
Candice GOverall a great experience, straight to the point, and I was late on top of it and they still took care of me.
Kyle KThe app does not work well for pickup or drop off. I looked at my receiptand was sad to see that I received a $20 fee for dropping off after hours. While this may have been a policy, it's sad that a company would charge for dropping keys off in a lock box. Seems excessive.
Eric DUsed drop box.
Paul JThe process was easy peasy!
CATHERINE MTruck was in a difficult parking spot considering how the parking lot was laid out. I could see someone hitting something very easily trying to back out/return the truck.
Michael LEverything went well, no issues.
Joseph TThat truck is unsafe to drive in the highway. It's an incredibly bumpy ride and every bump you hit jostles the wheel to the left or right enough to turn the vehicle. Only a matter of time before someone gets hurt or hurts someone else behind the wheel of that truck
Jeffrey SCheck customer service was excellent. Very friendly.
Kim AI thought this location was the best, very friendly and clean. I would definitely come back to this location again,
Gowri WWe filled gas tank way above what we got truck with and company would not reimburse us for the extra gas and just said they appreciated the donation. Then o got charged for driving the truck 2 miles more than what was allowed despite the extra 1/2 tank of gas they wouldn't pay us back for.
Antonella AClose by and exactly what I needed. Thank you
Frank LRien
Jim UWe were in the parking lot for 25 minutes waiting for a response to our early pick-up message. The truck drove very poorly. Other than that, all was good.
Karen KEverything was outstanding front to back!
Thomas ZStaff was knowledgeable and gave all info I needed in a timely manner.
Rick KExcellent customer service
Bruce VBe upfront with all charges
Leann FOn the way, the check engine light came on. Once we unloaded, the back door would not close again.
Ruth aI picked the 10' Uhaul up after hours, the fuel gauge was lower than reported. I filled the tank up to where it was when I received it. When I got my bill it had a fuel charge. It was only $7 dollars but when the rental is $19 plus mileage that is a significant over-charge. I had a photo of the milage and gas gauge and will receive a refund from the corporate office. But I had to make two phone calls and send my photos. Not one person apologized for the inconvenience or being over charged. I only hope this is not common practice.
Margaret BWonderful professional people at pick up. Efficient and well run.
Megan KGreatest office that I’ve ever seen,clean organized.thank you for
ALESSANDRO MAlways a pleasure dealing with this local UHaul dealer
BRIAN SCheck in was easy and friendly service.
Julie K👍👍👍👍👍😁😁😁
Alex ACharged me for gas when it wasn't reasonable- I was told to fill the tank to 3/8 full. How much do you put in a tank to make it 3/8? It's not marked. That's also more gas than it had when I picked it up- you're supposed to return it will the gas tank on the same level you got it and I picked it up with about 1/4 of a tank- I even have a picture of it. They also didn't respond when I emailed them about this. Only use if it's your only option.
Jessica fUpon drop off told staff that vehicle had no break lights and traction control sensor was going off entire trip . Then was charged additional fuel charge, when we made sure we were over what was needed. Pictures to prove and nothing was done to rectify situation. Vehicle not safe .
David LQuick pick up and drop off.
Liam MA great truck rental experience, and pleasant staff.
Teresa Mt
Edward CI used the online check-in and check-out. It was frustrating to say the least. Website / app kept crashing. Took me several attempts and 45 minutes to check-in. Checking out, I tried to go thru the online process multiple times... kept crashing. I finally gave up and just put the keys in the dropbox and called the voice mail and left a message.
James MSee above the experience was ruined.
Kylene AEverything was great! Clean and well maintained truck, great staff and safe location.
Katie WFriendly and efficient- one of the easiest rental experiences I’ve ever had.
Mark SGas gauge does not work, stuck at 1/2 tank. Not able to tell until last 50 miles running low.
Nicole KOur cargo van was clean, very comfortable to drive. The office staff was very friendly and had our paperwork ready to go.
Cecile EStaff was nice. Very quick and easy to rent what we needed.
ARIANNA TI called to verify address at 7:30am for 8am pickup. PErson I spoke to was very helpful, as address online did not match where I needed to go. It would have been nice to know that the staff at the site where truck was would not be available to help. For some reason my location was on, but the UHAUL app would not recognize it was on. Caused delays getting the truck checked out. Thankfully, my son was with me and could try on his phone. Same situation at check back in. Interior of truck was dirty. MEchanicals were fine.
Chris DGood overall experience. Fast, smooth, and efficient process all around.
Travis KDon't have a drop off closed on the weekend. I filled up the tank 1 block from location, dropped the truck off at your closed facility while trying to use the app to return truck. What a mess! I was charged an extra $28 because I was told the tank wasn't full. I've always rented from uhaul over the years and I want to tell you that not only was I extremely frustrated, but will look at other options when the need arises.
Tammi CGreat workers
Mary LThe staff is very friendly and helpful. I had an excellent experience and would highly recommend this location for your moving needs!
Sean B