Service was spectacular
Ricky Wolfe
Customer Reviews for Mesa Secure Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The lady was very nice and helpful nothing else needed
RICHARD PETER BERNII got a receipt for 45 dollars and some change, but I got charged 53 dollars
Said EskirjehWind shield was dirty. Fortune ly I didn't have to do much drivingy
Ralph NormanGreat service. I would use them again.
DENNIS DECKERNot suitable for dropping off a tow-behind trailer. Staff was very friendly, and the process was excellent-the issue is trying to get a trailer dropped off is very difficult
Charlie CutterCrystal was fantastic from my first phone call to when I returned the truck. Super helpful and friendly. She was very nice.
Alison QuinnLennell was fantastic. Great personality and customer service.
CONNIE MICHALEKNone young women was wonderful
Lanise JohnsonI forgot to tell you, but the sun visor feel out when I opened it. It goes back in easy, but it feel out just as easy. I would recommend making it more secure, or at least inform the driver beforehand. Other than that, great service, Crystal was very polite, informative, and patient when answering my questions. Overall great job. Thank you
Daniel TerryKrystal was absolutely amazing to work with - helpful, accommodating and kind - both securing the rental unit and also returning the U-haul. Very much appreciated after a long 2 day across country move. She went above and beyond which you don't come across often anymore. She clearly is skilled at her job and created a welcoming environment.
JE HawkBe open the hours you say you're open don't close in the middle of the day. Had to sit outside in 110 degrees for 45 mins
JOSEPH WORTHEMCostumer service awesome 👌
Eddy NiragiraNothing. U-Haul makes moving easy. Your customer service is excellent.
Daniel MartinNice, professional and very helpful.
James BallardParking was limited for a larger truck
Steven SpearmanThe return process was not well done. The app kept timing out and/or restarting.
Kimberly ZadroznyCleanest Uhaul I have rented to date. Staff was super nice and the facility was spotless to include new paint.
Robert GoochI tried to change my drop off location and could not get any help on website so I called the help number and they couldn’t change the location so they transferred me to scheduling and I was on hold for over 30 min before I hung up and just went to the original location to drop off, not a very good customer service plan, very disappointed for the price I paid to rent a small trailer
ANTHONY TOMASIEWICZCustomer service was excellent!
Herbert EicheVery helpful and pleasant
mark swiftThey open when they feel like it, and even after being late, will give you an attitude and demeanor as if they are high on opioids.
Adam SmallCouldn't ask for better service. I would recommend them to others. They go above and beyond to help their customers. We had a great experience using our vehicle. It was on time. Everything went smooth we were very pleased.
angela SparlingTo make sure that the inside of the cab is wiped down. The the windows inside and outside were extremely diety. The low tire symbol was on and no inside cab light
tom crabtreeCrystal was great and so accommodating! Great business presentation and friendly!!
CHERYL MCCUEExcellent service!
GUADALUPE ESPINOZAFriendly and helpful staff.
MONROY MARTINEZKrystal is awesome!!
AMY CHERUNDOLOGreat customer service!!
Roy KingParking was exceptionally difficult with the truck and small lot
Sarah GoedickeNo improvements. The ykung kady working yesterday was amaxing! She was nice and efficient.
DEMONT ANDERSONTold after I picked up the truck, by phone, that the drop off facility was changed and had to drive over 20 miles to new locations. I don't understand why.
Kirk Deweywas treated very well from Desk attendant. She acted very pro like. Enjoyed the ride.
SAM BAKERGreat help!
CAROLYN SCHMIDTKrystal was amazing!!!! Super friendly and super helpful!!!!
JAMES SANDERSTruck only had 500 miles on it, brand new truck. Everything worked out very well!
TODD BRYANTEverything was great. Both ladies I spoke to yesterday and today were great and quite helpful!! Thank you!!
KORRITA DAERThe employee working was fantastic, very helpful and went above and beyond to help with my situation. The truck pickup process with the Uhaul 24/7 however, was terrible. The lock code on my truck did not work and had to be cut off. I had to wait until the office opened which negated the convenience of 24/7 pickup, and significantly delayed my moving timeline.
Taylor CameronTop notch assistance, knowledge and communication by Krystal. She is excellent !
MARK SMITHQuick, friendly service!
TANSHANAY THOMASLocation was convenient. Truck had a service light on. Truck wasn't filled with fuel.
Lance ConleyAdvertise the real price of the vehicles. Your advertisement said $19,95/day. I rented a cargo for 4 hours and ended up at just under $80. It's a real racket that you run and it's pretty annoying. If you're going to advertise a great deal like $19,95/day, at least include some mileage. You charged me $0,69/mile (which comes out to $0,75/mile). Maybe include 20 miles - especially if you're only going to let me have it for 4 lousy hours! The girl who helped me was fine. She was courteous and gave all of the info I needed.
Paul GiordanoIt was a very pleasant experience and the lady in the office was super nice about me being a little late in returning it and didnt charge me another day
Ziva RichardsonKrystal Mendez has great customer service skills. She answered all my questions. She was a pleasure to do business with.
SANDRA JOCEWICZCrystal was extremely helpful and polite. She has great customer service skills. Will always rent from this location in the future
PAMELA RICKARDCrystal is amazing! She is wonderful and so kind. Please keep her! She makes the experience so less stressful and is a blessing.
Joesef ConstableGreat! The gal I worked with was winderful!
BRANDON RAGLEVery informative person at this location . great experience with them thanks for your help.
FREDERICK VARELAVery friendly and competent personnel.
Tiger HartwigWe only rented an appliance dolly, but it was very quick and efficient to pick up and drop off the dolly.
Julie DuffThe young lady at this location had me checked in very quickly and even helped me search for transportation to a local Harley dealer where my motorcycle was waiting. Truly exceptional service here also.
Lawrence RiceNothing, I received great customer service.
MARY ROTA