James Johnson was very professional and helpful with my concerns.
Audria Greer | Expérience générale
Customer Reviews for Metroplex Self Storage #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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James was always available and very helpful. We thank him for his professionalism and helpful manner.
BILL LEAZER | Expérience généraleJust keep doing what you're doing always. James was very courteous and knowledgeable in what he was doing.
Ramiro RodriguezJames was great to work with and very helpful!
Dean Bermanrep we dealt with was great and made it for a smooth transition
Daisy PortilloJames was very friendly and helpful!!!
Kelvin McCowinNice truck
fransisco navaroThe uhual we had has a bad radio. Volume would raise and lower at will & you have to fight with it to get it to remain on a station. Other than that the uhual place was very nice and the agent was absoutely excellent
Brandi GardnerGreat facility never had any issues!
Jeffrey Kinsey | Expérience généraleMR JAMES IS THE BEST!!
Sara Rojas | Expérience généraleYour location was a life saver after another location cancelled my rental.
Shane RowdenJames is as professional and honest as it comes. 5 star all the way
Corey CisnerosExcellent customer service
KINKELA MASIALAIf you have something to store, store it here! The facilities are very clean and the staff is always very helpful and professional.
C C CONCRETE | Expérience généraleFantastic customer service!
Mary KunzGood customer service
Viviana BlasThe storage manager he was very helpful respectful an it seem like he cared great job
CHRISTOPHER FRIDAY | Expérience généraleIt was a bad experience there was a hidden dent you cannot see when you slide open the door at the back of the truck and they charge me $700 with no rights
Amer Al amaratNothing.. Services met required expected
mary nyangaroNita was extremely rude from beginning to end. She changed me for two dollys they did not have available, as well charged me for a extra day because she didn't check the truck in until 3:30pm the afternoon after I gave her the keys in hand at 9am as she was arriving to work. When asked to correct the receipt she says I have to contact Uhaul directly she refused to correct her mistakes. Very shady & rude business practices
Mike LarsonOnly reason for above average and not excellent, store opens at 9:00am, and no one showed up until 10:00am.
Stephen LaMereFriendly attendant, got me in and out.
Elizabeth FreibergWas to return to Irving Blvd location as agreed, but was full, and attendant didn't offer to find a nearer location. Uhaul is a service oriented business, service sucks. Asked and he called 30 & McArthur they also were full. He then said call 1800 Uhaul. I left and called that number, got customer service, then scheduling, who called the Beltline location, no answer. Drove there and it was mostly storage facility but he gave the best service of all. Dropped car transport at 108 Beltline in Irving, Mr Johnson, 5 stars to him.
Mark EliasenYou raised up my monthly payment $75.00, from $130 to $205 without a notice, I know your record's show that a notice when out to my address but my son also had a storage there to and because he lived at my address he received a notice I did not, and you raised up his payment $150 from $150 to $300 on his monthly payment he as moved out too this payment hike was less than 6 months after we both moved in, After my son received his notice I also stopped by the Rental Office and the manager told me it was done by the Corporate office. Your Company was very successful in moving out good paying Tenants, I have Rented from alot better Rental facilities than yours and never had my monthly payment go up, So I only can think your company must be so money hungry or his poor Corporation decision skills. I will in courage family, friends and anyone who listen to me about my experience with your company NOT TO RENT FROM YOUR FACILITIES
Johnny Deleon | Expérience généralePlease wash the truck before delivery
GUSTAVO GALVIS LOPEZWhy did you fire my best friend?
Yawo Badagbo | Expérience généraleI've used you several times because of the YES responses above. Merci.
DARCY QUINTANILLA | Expérience généraleThe manager was very professional and respectful. Very polite on the phone and in person. Also the property was always clean! Thank you for helping me with my storage needs..
RUBEN GONZALEZ | Expérience généraleLay there was helpful and pleasant
RICHARD BOUDEWIJNClean the trucks. Very nasty. Shamefully nasty. Tissues. Rags. You could see & feel the dirtyness.
JOSE VAQUERAJust one thing is ill be better if ate 24hours
rudy quiroz | Expérience généraleThe Service I received was awesome :-)
DARCY QUINTANILLAThey never answer the phone
Chlöe BrannonThis location did very well and were extremely friendly.
John ThurstonThe best worker was at this location. Driver's side mirror could not be adjusted.
Gerald MILLERTheresa made my truck rental a breeze. She explained everything thoroughly.
luke sullivanI have rented spaces for seven years or so, some for personal and some for business. Mrs. Woods has been a fantastic manager and always very professional while I have been there. We never had any problems of any kind, and if we need space in the future, we will be back. I highly recommend these folks to anyone looking for storage and or moving needs. Thanks again for the great experience while we have been there !
JEFFREY LEE KINSEY | Expérience généraleUhaul Rep was the best! She made a very stressful time very easy and simple for me to get the rental and return.
Enrique ValdezThe back was not clean at all
Terrence CheatamCustomer service was non existent. The employee was very cold. We had a reservation and the information was not attached to the reservation as it normally is. When I questioned her about it she was very rude. But, to her defense, most uhaul employees have no clue to how to speak to customers and most have 0 customer service skills.
Scott AbercrombieYour online service sucks.and the lady who was working there @the location wasn't nice but she helped me with a attitude. I understand covid still exist but when a customer needs help and need to come into the office with a mask it shouldn't be a problem.if you're gonna keep the customers outside @least amswer the help number on your site.
debbie wilsonThe lady who checked me in was new to the location and had to keep calling asking questions the black lady who works there all the time sucks and need to learn how to talk to people I won’t be going back there
Serena McclureI have been a customer at this location for many years and have had as many as three storage rooms at one time, and have been very happy with their service all this time. I highly recommend them, Ms. Theresa is a very nice lady to work with.
RAMIRO RODRIQUEZ | Expérience généralePhone number on door is disconnected and cannot be contacted. Overall not a good experience, I will not be back
Keith WatkinsThank you, for make our transition smooth. We are no longer in the area but if our circumstances change we will use the facility again.
KRTISTI MORRELL | Expérience généraleBecause I was moving, rented a truck and other items, I also needed storage and U-Haul was giving the first month free. As I reserved this, then moved, when I arrived at the facility, I forgot about the first month's rent being free. When inquired to the facility about this, they said they are not a part of the U-Haul company and don't honor their ads or promotions. Personally, if you're going to be any part of The U-Haul company, you should honor U-Haul's promotions or take your business of the U-Haul website!
Gregory O'Neal | Expérience généraleKeep doing what you are doing now, no complaints whatsoever. Ms. Teresa is an excellent employee, a great asset to your company.
Ramiro RodriguezCOVID-19 caused a delay in my acquisition of the truck. The manager pushed my time back to 10:45, before we found out she had signed me up for the wrong truck, that also took time. It was 11:00am when I left, I should've called the manager to make that change on my contract.
Daniel GermanI have two charges on my credit. It looks like I was charge twice. The van had a little dirt in the back cargo area. I was able to clean it before returning.
FREDRICK LEWISYou over charged me $12
abdulaziz AbdulleProperty manager needs to learn how to be more customer friendly not only when she feels shes having a good day. Does not help when needed. Will never come back to this location
Jennifer PalaciosSome of your clients have roadside arrangements with different Cos from yours I'd suggest to you to use that other Co if their price is right
Peter KamamiThe person in the store location (after payment) made me leave the store while I waited on my ride so she could show a new customer a storage unit. This is in triple digit Texas heat. She could have let me stay in an air conditioned store she was gone less than 10 minutes and I just paid almost $300 for a rental return. Very rude and she didn't offer me to re-enter when she returned. I'll contact corporate!
Eric MillerFantastic service!
Stephanie OsteenGreat service at this location manager was very friendly and helpful
carlos garciaThe manager Teresa Woods was very professional and had great customer service skills. This location was very clean and organized. I highly recommend Metroplex Self Storage and U-Haul due to outstanding customer service I received.
Teresa AlbertKeep up the good work..
Metroplex Self-StorageN/a
Reginald LaneThe staff is too notch! Very helpful, expedient and friendly. Everything you could expect was handled perfectly.
Nathan Hess | RéservationOffice staff is awsome!!
MIKE SIREK | Expérience généralemake sure equipment is cleaned
lynne mayKeep up the good work!
Metroplex SelfStorageRequested not to add Insurance and using my own insurance and the employee made a mistake adding that and couldn’t remove it the same day telling me she would take care of it after dropping off the truck,also she stated I have grace period 4-6 hours for drop off the Truck and I get charged for extra 24 hours.
rafid Essastop lying to your customers
jerry shephardMerci!
Ernest AkiensIn and out no hassle
Derrick FloydThe lady that received the Uhaul was rude and not very helpful. Even when showing her that the paperwork states something different than she is telling me, she still refuses to listen and still charged me for gas that was put back at the correct level. I don't recommend Uhaul services to anyone from this day on. Very disappointed!
Leatrice WilliamsSuper helpful manager, truck was perfect for our job !!
Jeffrey KinseyWe was expecting a 10x10 occupied by someone else then she showed us a 10x8 for the same price, so the last one was 10x12 $20 dollars monthly over my budget
Privacy Request | Premières impressionsI did not like the fact that they allow you reserve a storage unit on Saturday, but none of the unit information or how to get in the unit afterhours is available in the email/phone.
Privacy Request | Premières impressionsThat rep is psycho. I think she made up prices. Are they standardized or do they get to make them up. 200$ for 24 hrs maybe 70 miles total. How many cents a mile?
David SalopekBien
Madhab koiralagreat service, fast turn around, clean environment.
Jessica DingaDoing great keep up the good work
JOSEPH PENDLETONStaff was great
Privacy Request | Premières impressionsPleasant experience. Thank you for making my move as painless as possible. Excellent customer service!
SAMUEL FLORENCEEasy and fast loved it...
Makeita SmallYou can make sure all trucks are working properly and the time you send out someone to fix on the trucks is ridiculous, it took the guy 1:30 to come out and another 1:00 to fix the problem so I couldn't get into the storage place bcoz of the time frame and then the truck broke again on me this morning... very unhappy customer.
MELANEAN BROWNThe service was bad she had attitude
NAKAIE DORSEYMy only issue is that my boxes got infested with fire ants. Hoping to remedy that before moving out. The facility is clean, the staff is very nice and there is good security in place.
Privacy Request | Premières impressionsthe storage was not viewable. and is not what I requested
Privacy Request | Premières impressionsThe manager was very sweet and explained everything perfectly. I have never used a storage unit before and she was very patient with all of my questions.
WINDY SCURLOCK | Premières impressionsI only checked excellent because the nice lady who helped me Teresa Woods treated me with professionalism and gave me a great deal. I have to give poor to Terry since he wasnt very helpful.
Privacy Request | Premières impressionsI think this facility should have the U-haul franchise pulled. I had this reservation that was made by U-haul for me and the facility refused to honor it! Typical Bait and switch with this location.
Privacy Request | Premières impressionsLove the new facility and the customer service was great.
Privacy Request | Premières impressionsThe customer service was helpful with assuring I obtained my storage unit.
Privacy Request | Premières impressionsThe service was really great and quick! I was in a hurry because I had problems with a company I tried right before you guys. I reserved online while heading to your facility.
Privacy Request | Premières impressionsTeresa was very helpful and friendly. Excellent service à la clientèle.
Privacy Request | Premières impressionsI called before office closed with a question. I did not get a call back and therefore found another unit to rent from that fit my needs
Privacy Request | Premières impressionsNice, polite, helpful rep. Great experience.
Privacy Request | Premières impressionsTeresa was very accommodating and personable. She showed 3 different units and we ended up renting a 10x10. I would refer friends and family to rent from this location.
Privacy Request | Premières impressionsthe gentlemen was very knowledgeable and kind
Privacy Request | Premières impressionsThe storage unit was a bit smaller than I expected. The unit was swept clean but the customer service was horrible. The lady had a bad attitude, rude, and condescending on how she treated me.
Privacy Request | Premières impressionsEveryone was very nice. I really clicked with Sandi. She was funny and very helpful.
Privacy Request | Premières impressionssandi was very rude and did not provide good costumer service. She would cut me off when I would ask her questions and answer me with an attitude.
Privacy Request | Premières impressionssite was under-staffed. there was a steady stream of walk-ins and the only person kept telling people they would have too wait
Privacy Request | Premières impressionsUnit was clean and everything went smoothly.
Privacy Request | Premières impressions