Le client n'a pas laissé de commentaire.
Ryan L
Customer Reviews for Midgard Self Storage Gainesville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I do not like the virtual check in and drop off
Chris WHave a human being onsite! The virtual agent was extremely nice, but the wait was nerve wracking, and using technology for everything is not a convenience for everybody.
Lucy LEverything was fast & I was able to keep it an extra day with no extra fees
Olivia BTher is anything to improve just keep doing same thing.
Lamar HI was charged for not filling the tank at the location. I started with half a tank, I drove 55 miles total, put in $15 worth of gas or 5,2 gallons. The Uhaul trucks get 10 miles per gallon, so those 5 gallons would replace 50 of the 55 miles of that I drove. They charged me for 3 more gallons. Seems like they are trying to scrape a little off the top, out of the customers pocket.
Michael MExcellent service à la clientèle
Reggie OService was wonderful!
Lori BGreat job by the staff. Very professional. The inside of the cab could have been cleaned
Kevin UThere nothing to improve just a good company and update rental truck and storage unit.
Lamar HSuper friendly customer service and very pretty
Steven FWhen I arrived she couldn't find my reservation by the reservation # I gave her. I paid online for appliance dolly. She said we don't have those here and I could go check other Uhauls. She didn't care at all. I asked for the one on display outside. She said no, boxes are taped on to it. This caused a lot of work and pain getting appliances up 3 flights of stairs.
Alan AStaff was very nice, friendly and helpful
April CTruck bien mantenido, pero no limpio el compartimiento de carga.
Luis MTruck had many issues. The oil light and water light were on the entire time, the front bumper cover fell off when i opened the driver door, there were old empty mcdonalds cups rolling around the floor behind the seat, the headliner was not only disgustingly dirty but was falling down. i was not confident in the vehicle but needed it, so i delt with the anxiety of feeling like there was a possibility i would get it loaded with all my things and then it would leave us stranded, luckily that didnt happen but the anxiety and concern was real.
tom hVery pleasant front desk clerk.
JOSEPH TDon't charge customer high prices to rent uhaul for only 12 hr !!!!!
Adam LVirginia was very upbeat, professional and efficient.
Tiffany GTruck needs maintenance battery light on oil light on front bumper cover loose passenger on didn't work.
Pablo CProblems with vehicle, overcharging my credit card ( insurance).
David KFix the transmission in the truck and fix the passenger side door that doesn’t open from the outside
Linda GExcelente servicio, rápido de rentar y fácil de regresar, sin complicación alguna.
Willian AExcellent and very professional and friendly and makes it stress free!The customer service ladies were excellent!Recommend everyone to contact this location for your moving services!
James BThe customer service was excellent at this location. I was treated very well and welcomed. I would highly recommend this location and would use again if needed.
Edward PInitial location did not have rented truck or equipment. Sent to another location to pickup only rental truck which had a door that would not open and oil light was on and did not have rented equipment. Sent to third location for rental equipment who also did not have rented equipment.
Jessica JI paid a fee for setup yet had to do it on my own. I then had to pull up outside the office so staff could come out and take pictures
Timothy FExcellent customer service they help me hook up the trailer, and provided guidance in parking the trailer.
Khoi TMaintain web site
Nancy RExcellent drop off location, attendant very friendly and helpful.
Erik ANothing. Great service
Martha PAll OK
Orlando CWent in to get key because app is difficult to manage took another 15 min to to what I already did online. Dropped off truck same problems with app sat in truck 40 min trying to get it dropped off finally was able to check out and key box lock wouldn't open mean while raining the whole time. Now I'm being over charge days later and have no clue what's going on.
Lisa AClean inside cab
Ricky REfficient and friendly service would be my comment.
Mark BGreat service!
Pamela RVery nice staff I appreciated how helpful you guys are
Elvira BService and equipment met my expectations, the female clerk was pleasant and very helpful. Thank you for your good service.
Victoria NI have an event co and HAD to have this truck so I looked past the dirty arm rest and drink holder and smell. When I opened the back of 26' truck...someone moved manure or mulch and it was disgusting. I paid my team to clean it And I had to let that truck air out for 2 days before I could move my Decor in. I do expect a call and refund
Judy BI was pulled over by a city police officer because the Uhaul I was issued had no rear/break lights. Luckily I received only a warning. Better maintenance attention is needed.
AMANDA HThe customer service was great but the condition of the truck was very poor. The cab was dirty and the driver side seat had a large rip in the cushion. To top it all off the truck was extremely loud! Almost like the Exhaust was removed. It was so loud you could literally not hear the person talking to next to you or radio.
RICHARD ANothing your employee was fantastic great job and thanks
Matthew IWould be nice if the vehicles had a way to charge cell phone
Thomas FThe location had plenty of packing materials on hand. The staff was very helpful when the storage unit was too small and changes had to be made.
stepehen tVery helpful
Brett MReally bad rental experience I use uHaul often but this was bad First I arrived at location to pick up truck and personnel on duty had locked themselves out of office so the called a different location and sent me there. Got to the other location 15 minutes before closing time and they was already closed so called back to first place they said we're in now. So went back got a truck from original location Truck was awful couldn't get either door to close completely and drove awful I had a blow out on one of the back tires had to wait 2 1/2 hours to get it fixed which made me late returning the truck Many years of renting uHauls this is my first complaint I need to rent again next week and am considering a different company Please review
Jimmy KAssociate was very helpful and courteous, truck would not start because of a dead battery. It took 30 minutes to put 20 gallons in the tank. Fuel tank is not venting.
Thomas FNeisha and Evelyn made our uhaul rental transaction a 5 star experience. Thank you both so much for making us feel welcome. We only want to rent our uhauls at this location from here on out!
Mariam RWil, was very helpful and friendly. Good employee.
Richard JLiterally the lady grabbed the key and said "You're good". No explanation of me receiving a confirmation email about the drop off or anything and she had an attitude.
CARL J