Customer Reviews for Midway Convenience
(U-Haul Neighborhood Dealer)

Évaluation :

1

They didn’t have a drop box for the key after hours, had to drive back the next day when they were open

Évaluation :

2

The person behind the counter was confused as to why we were returning the rental truck at his location!

Évaluation :

2

I had to go about a half hour out of my way to get the truck and was told I could get it at 9am. I arrived but no one had told the person at the convenience store the time had been change. I feel that the truck should have been at a more convenient location and the gas tank should have been full, and then I could have filled. Instead of guessing and have to pay what ever they say to put it back to 1/4 tank.

Évaluation :

1

The worst experience with uhaul. Never deal with you

Évaluation :

5

You could fix your approval time for on line pick up ... I waited over 20 minutes to be accepted to pick up the rental

Évaluation :

1

Your computer system failed to work and caused me to lose 2 hours of my time. I called Customer Service and the rep tried his best to assist without support. The vehicle was manually dispatched which required leaving a a copy of my Driver License and Credit Card information with the dealer. This is a security issue.

Évaluation :

5

Friendly and professional

Évaluation :

1

You don't show all the detailed charges when the reservation is made.

Évaluation :

3

Only one trailer on the site. We have 3 large corporate stores in Windsor with more selection and definitely more convenience

Évaluation :

2

When I called (five times) to confirm truck - no answer. When I arrived to pick up truck - man not there. Trailer was dirty and two back passenger tires (one on each side) had deep worn split cracks in them. We are lucky they didn't blow while traveling the 100 mile move.

Évaluation :

5

Excellent service

Évaluation :

1

For them to know about my reservation and complete the paperwork correctly with the appropriate drop off location I requested.

Évaluation :

1

The location was not welcoming and made me feel uncomfortable. The paperwork took a long time and I had many questions as a first time renter that were now reviewed. The back of the truck has soil on the floor and the front had many Cheetos on the seat. I cleaned all of this up before returning the truck.

Évaluation :

1

Ensure the location is properly staffed along with the computers and credit machines working. It should not take an hour to check in, only to find a dirty truck along with the fuel meter not properly marked and have to wait another 10-15 minutes to leave.

Évaluation :

4

It was great service.

Évaluation :

5

Excellent service, personable, easy transition on a chaotic day. Fortement recommandé!

Évaluation :

1

The pick up location was really sketchy, and a little scary. Upon picking up the Uhaul they had very little information as to my pick up, it took a long time to check in and pick up the location. Very little information was provided to me and then i had to search around the building to find the truck with no direction. The agent took a copy of my ID and Credit card, and it was alarming because nothing seemed too legal or appropriate. Upon my return of the truck, the two individuals had no idea what they were doing and were very verbal on how they disliked this process. Which made me feel even better knowing they had a copy of my credit card and ID. I have received three different costs of my rental and i am unsure what amount to pay. Upon returning my uhaul they asked if it was ok they charge my credit card on file. I confirmed that yes it was ok to charge my card, my card to my understanding was not charged. I was never given a final amount in writing only verbally. The amount I was told is nothing to what the invoices are sent to me. ALl three invoices say different amounts. I am not sure how much to pay if i have to pay any. This is terrible experience. I was also told that if i rented a truck i would get the month of storage free, and yet I was charged for the one month of storage.

Évaluation :

2

Long wait while picking up.

Évaluation :

3

I booked the Tecumseh Rd E location weeks before, then was advised no truck was available and was sent to the Midway location where the furniture dolly I had also booked was not available. Not a good experience with U-Haul!!

Évaluation :

4

I tried to register on line to speed up the process but I couldn't open the terms and conditions agreement because it was not in a format that my computer could read, so I had to do it there.

Évaluation :

3

The rental took a long time. About 20 minutes.

Évaluation :

3

they didnt have a truck till the last minute and i could not pick it up at the location i requested

Évaluation :

3

Nothing at all, everything exceeded my needs from booking to return. Thanks and will recommend and use uh ail again. Santé!

Évaluation :

2

truck was parked in mud pool, the store person had to move it so i could get in. the clean white cement driveway i backed into to load was made dirty with the mud.

Évaluation :

3

the place was a bit of a ways out & in a construction zone..but that will change. the fellow who got us set up was terrific. very kind & helpful...

Évaluation :

3

Was given the wrong drop off location when picking up the U-Haul truck, was redirected to another location which was a bit of a nuisance.

Évaluation :

5

I rented a small trailer and it was solid. Everything went well. Thanks

Évaluation :

2

Drop off location was too small for our truck size

Évaluation :

4

We were late in the evening dropping off the truck. The clerk took care of us very quickly.

Évaluation :

3

Very close to home. Quick drop off inspection, and paperwork too.

Évaluation :

2

took one hour to return the truck.

Évaluation :

3

The gentleman renting to us was very nice but understandably preoccupied with running the convenience store. When he could serve us, he did a good job. The Dougall location that referred us to here was horrible. They didn't have our reserved truck and did little to help the situation.

Évaluation :

2

We requested a 17' foot truck and got a 26' truck. It was too big for me to handle and when I called to try to switch trucks I was unable to get any satisfaction from anywhere. When I reserved and gave my credit card and ask for a 17' truck I expect that's what I should get. In the end I had to hire someone to drive the truck from Windsor to brampton On because I knew I would never be able to manage that large truck. A person should need a special license to drive one of those. I will never use UHaul again.

Évaluation :

3

EVERYTHING GOOD, PEOPLE ARE FRIENDLY.

Évaluation :

5

Nothing needs improvement except perhaps letting me know if I can allow others to drive the rental since I'm volunteering for a charity and the truck could be used for a few more days without me as the signee.

Évaluation :

5

I was checked out fast and on my way. MidWay staff were kind, offered my boxes and other supplies. I thought it was a good experience. Brought it back and was checked in quick too.

Évaluation :

1

The people handling the paperwork did not know what they were doing. They had to cancel and re-do my contract 3 times. They are new to u-haul, and haven't learned the system very well yet.

Évaluation :

5

I know this is only a variety store location but because dollies were locked out in the snow and cold the lock was frozen and they were covered with snow. They should consider putting up a utility shed to keep them in for bad weather.