?? Provide a strong lock and moving cloths?? All was great though, thanks u-haul
Erica B
Customer Reviews for Mission Bay Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent and quick service.
NEAL SThe staff at this location is the strongest point. While the equipment is good for the need at hand, and certainly in good shape, overall, the staff's flexibility and service is key.
richard sImprove on small size vehicle for that location
rogelio fFriendly and knowledgeable staff. Great location as well, we've never had any issues.
Andrew CFinally a U-Haul location that is friendly, clean, honest,and customer oriented. This location is exceptional and I strongly recommend it.
JEFFREY HOffer a service where U-haul drops the rental off at the residence/initiation point. Similarly on return of the rental.
Joe BIM so exciting for the good attention of the girl who give me the instruction ill contract more people like her
MIGUEL RThe woman working there that day was so friendly and courteous. A pleasure to deal with.
Raymond PEverything went smoothly without any complications
Craig Othis is a very good branch, and I love it.
Fabian FExcellent staff providing outstanding service.
richard sWe are loyal customers, always renting vans and trucks for years and we never received coupons or discounts unfortunately. You could offer a rewards program for customers like us.
Heber MFantastic customer service. Very nice truck and so clean!! Everything went like clockwork. I wouldn't hesitate to use this U Haul truck distributor in Mission Bay Florida again!
Darlene bThe lady at reception was wonderful! Should hire more people like her.
Salomon iStaff was friendly and accommodating which I appreciated.
Jay KIncredible. Great service. Organized, professional, and gave me helpful moving advice.
Diana JWonderful customer service!
Chris KI suggest hiring a new receptionist- because the short little man needs to not be so rude.
Isabella OAll went well. We'll be back.
Juan CGreat friendly customer service
JOHNNY HHelpful/friendly staff, thank you.
Andrew CAlways excellent service!!!
richard sVery helpful employee! Thank you
Rebecca SThe mobile pick up doesnt work! I am very sad about this.
Gabriel FSuper easy rental experience!
Lillian WThe lady at the desk was EXTREMELY helpful and pleasant. She checked me in and out quickly, so there was no delay in handling our move. The quality of the moving vehicle was great and had no issues at all.
Ari NGreat staff at this location!!!! A+++....
richard sEverything was great.
Gerald SYour agent was super also
Robert GSorry I locked the keys in the truck. But the service and experience at this location is great.
David HThe lady that checked me out was really nice couldn’t ask any better experience, but thumbs up to the lady that help me
david kEverything was good except if someone pays for blankets make sure they’re there
Anthony ZExcellent customer service: very easy transaction, came over from Home Depot’s truck rental which doesn’t compare to UHaul: you are way better
William MRenting from this U-Haul location was a breeze. You all made a stressful moving situation much easier, thank you Paula and everyone! Très sympathiques et professionnels.
Robert bExcellent service and the truck was excellent
daniel hTo order on line eas fast easy and excellent. Truck was perfect. Cost was great. Only problem was getting the truck in the morning at 8. Terrible instructions. Took 50 minutes and with the last few minutes of the help that's showed up to work.
pat kPaula had provided a great customer service!
Charles FStaff in the office was extremely friendly and answered all my questions.
joseph nThe woman who helped with my initial call and pick up was amazing. Top tier seamless experience.
Joseph MThe woman at the front desk is amazing! She is friendly knowledegabel and helpful. You have a good location beacuse of her and I wanted to make sure you know that!!!
Caroline SThe staff was great, the rental was easy, the place is very pleasant and clean and it was a great experience. My only issue was a horrid odor in the van. But I will definitely rent from this location again! Merci!
Alain GThe gas reading was very misleading. As a result, I did not correct it on my outbound inspection. And despite putting MORE gas in than I used, I got charged an additional $10,5 for refueling. As many times as I use U-haul shame on me. I will definitely be looking for other truck rental options going forward.
Rufus HService, Service, Service! It's the name of the game and the staff here does very well at it. Thank you!!!
richard sErin was very helpful with every step from scheduling to cost estimate and return. No hassles.
Jack NPlease check the transmission it make a noises when I reduce the speed. Everything else was good.
Izaias AIt took about a hour to check in. The app rejected my identification at least 30 times . I had to start the app over repeatedly. I'll never go mobile check in again. Also, there was damage to the vehicle that wasn't caught before I inspected the vehicle.. it makes me uncomfortable because I feel I must find everything or you will come after me. Finally, the rubber surface inside the vehicle makes it difficult to move things around. It was pretty much torn apart before I was using it. That isn't your customers fault. I find Enterprise easier and more professional. The floor surface is more suitable for moving. Send someone there to check out what they do.
Thomas FGreat staff, very smooth transaction.
Pat DFantastic service at this location!!!
richard sVery good location with wonderful staff!
Rebecca B