Le client n'a pas laissé de commentaire.
Galen R
Customer Reviews for Mistlers Oak Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I specifically asked for a motorcycle trailer. They gave me a standard trailer. I was very disappointed.
Ruben MLocation can only be entered from one direction
Jeramie WWe were disappointed that our ten foot truck did not have a ramp
cassandra cVery clean! Easy to access!
ALLISON BBetter trained uhaul representative , my reservation wasn't placed when I called to place it the day before my move which led to several delays and unexpected expenses due to the fact my reservation was not created, the truck I needed wasn't rented out to another customer.
Shane SI really can't think of any improvements needed.
Cynthia SNothing.
Joshua PNot a fan of the online check in process, but the staff at Mistlers Oak made checking truck back in so easy. Recommend in person pick up
Heather FStaff was very helpful and it was a no hassle rental. Merci
Cheryl SAfter hours drop off
John ZThe website is not easy to use for a beginner
Cynthia WKeep doing what you’re doing.
JEFFREY LThe app is buggy and so is the online check pick up and drop off experience took almost 30min+ to get the truck out in the cold.
Chadwick CVery nice f
Jody BGreat work, but please place keys in the correct box.
David BAbsolutely perfect no need for any improvement
Ashley MThe staff are very friendly and helpful
Michael WGreat service
John SThe process of picking up via the app is extremely difficult and not user friendly. It took me nearly an hr to get it all set up.
April RThe app is too slow and takes entirely too long to pick up and drop off equipment. The slow app is very inconvenient.
Sergio SThird time that I have rented from this location this summer, and all three times have been a good experience.
Michael BNot a thing. Everything was great
Keith GPlease lubricate the spring assist mechanism on the trailer ramp. It was very difficult to raise and lower. Other than that, everything was great!
Patrick RExcellent experience!! Very professional and helpful. Fortement recommandé!
Maria PVery nice people
Mona RThe app took me over an hour to get it to work and it never did work I had to have the assistance help me the whole time
Jason HThe trailer was ready when promised. It towed well, both when loaded and empty. The latch on the overhead door is a little difficult to use. It almost requires 3 hands to open it. Also, the tracks on the overhead door needed lubrication.
Michael BIt was great!
Jeff VVery helpful staff … no improvement needed
Michael WApp let me think I could drop the U-Haul at a different location and then charged me $230 Also I turned it in hours later and I was charged a $40 overnight fee. Will never use U-Haul again or recommend to anyone
ELIZABETH LEverything went axordinf to plan and the company were very professional and friendly
Karen CEasy drop off. Representative was helpful and made the process quick.
Richard GMerci
Brenda Lnothing
suzanna fNothing it was Great with person to person customer service.
Steve FKathy was so helpful. Explained everything I ask.
Jean WExcellent service à la clientèle
Angel HI was over charged and the truck was not checked in the same day I returned it so I received a call from Uhaul headquarters because they thought I had a late return. When I called the Uhaul location about the late return as well as the over charge I was basically told too bad. I will never use Mistler's Furniture for Uhaul purposes or furniture. I will also advise anyone I know not to use them either.
Lisa JU Haul was great to deal with, but one of your recommendations for moving help canceled 2 hours after they were supposed to start.
BRIAN MThey actually care and are very helpful.
Paula CCustomer service was terrible at the first location, the whole experience was just stressful and felt more like an obligation then a job ya know? Truck was okay, mechanically left some things to be desired. It did the job though. What you can improve for next time-get rid of the useless woman who was at the location in St Clair MO. Absolutely zero help and rude. Kept cutting me off when I was trying to explain what happened and just very frustrating on an already stressful day.
Zachary GHad what I needed to haul. Very curtious and friendly
Brittany CI expected a full tank of gas so that when returned, it could be returned as full. We got 3/8's tank . Was hard to determine returning at the same level. The staff was very friendly and helpful.
Patricia MMake sure that your equipment is in operating condition. Once the car was loaded the tow dolly shook so violently between 45-65 mph I thought my truck had a wheel about to fall off. At one point one of the fenders almost fell off and I had to wire it back down so I could continue my 1000 mile drive. Two of the safety chain hook points (the ones on the frame between the hitch and the tire cradles) were broken off. This is definitely not the same experience I had the first time I rented a tow dolly from uhaul.
Sean RThe employee's were friendly, knowledgeable and helpful.
Norma AOver billed me and not returning my phone calls
Jamie RVery nice people.I would recomend them to anyone.
Mark CEverything was great. Very helpful
Steve GFree rentals is the only way to improve the store. Excellent and friendly staff
Andrew RNice People to deal with. No rush and no problems. A pleasant experience.
mark c