Attendant was more interested in selling cars than helping me return the trailer that I was told to return to that location
RANDY T
Customer Reviews for NCL Enterprises LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing to improve, necessarily. It's just a location in a modular home, in the midst of a used car lot. Nothing bad. But it's average, not above average
Anthony JVery friendly and knowledgable.
SCOTT PThe online check in process takes too long. Whether picking up or dropping off, took a lot longer than expected. If the system can be streamlined that would be great.
Chris SThis location saved our moving day! We reserved a uhaul through the location at Old Monrovia Rd. The truck we reserved was not available at our designated time, customer service was unhelpful, and they did not offer assistance or suggestions. The customer service rep told us "what do you expect, it's the first of the month and a Saturday. You're going to be waiting." I get that there are busy seasons, and a reservation may have some delay. But the customer service was severely lacking - at least pretend to care when we ask the best way to proceed, or if an estimated Timeline is available? After using the help line and contacting the Jones Rd. Location, we received the truck and assistance we needed. Why am I even using the reservation system if I can't assure the equipment is available? And if this is a common occurrence, why is the customer service lacking? A bummer experience for a $150 price tag.
Joseph SGreat job taking in the truck and trailer
Henry LIt would be nice to have a full tank of gas when picking up a truck.
Wendy FThe gentleman working was very nice and helpful! The whole process was quick and easy.
Paige CThe pick up process was more complicated than it needed to be. Instructions weren't clear on what photos were needed ahead of time, for instance, there was no note on how to take the picture of the driver's license until after an agent was reviewing the info.
darren WVery helpful and friendly. I would definitely use them again.
David BThe guys were super quick and helpful. Their office facilities are dingy. The truck was ready to go with the dolly on it but the gas tank wasn't full. The fuel level was indicated on the form I received beforehand but I still find it unacceptable for it to not be full driving off the lot. My real complaint is with the Uhaul website and the app. When I made a reservation it wouldn't load on my uHaul account (and never did), thus the app also. I wish I could get everything from an estimate, receipt, to the status of my vehicle on the app. If I call on the phone to make a reservation I would like it to show up on my uHaul account and app.
jon m