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mark stack
Customer Reviews for Mountain Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Customer service has been great on both recent occasions. The box truck worked out great
David ElliottGreat service and friendly
Mark stackFast Service ,will definitely use again
Richard OchoaI was running slightly late on returning the trailer due to a flat on my truck. I called the Mountain Storage in Crestline and explained that I would have it returned by 5pm. Was there and returned it at 4:45 and now they are charging me for an extra full day of use that I didn't even have the trailer, after being rude the entire time I picked up the trailer as well as when I was returning it. This is not the way to run a business. I was told if I got the trailer back by the time they closed the gate, I WOULD NOT be charged an extra day, then, when I do rush it over there, and make it back before they close, they STILL charge me an extra day that I don't have it for??? That is rude, unnecessary, and unacceptable!!!!!! If this is how business is run, I will NEVER let anyone I know rent a U-Haul and I will make sure social media and the local new stations know how this scam works!!!!!!
Rocky ShafferNothing. The location that I picked the trailer up from has always been awesome. I've rented storage units from them before and have never been disappointed
Gary McAdamThis U-Haul site is amazing. The guy who greats & assist you is wonderful. Thank you for your awesome service!
Chantell EsteenEverything was good
Philip DeClerckThe 10 ft truck I rented was in bad need of maintenance- constant alarms for maintenance and check engine light flashing. Rough running and had great difficulty climbing hills, a big issue here in the So California mountains. So glad I only needed it for one day. Reported this to the clerk on return and he said he had reported it and a Uhaul mechanic had checked it out and said nothing was wrong, which the clerk called BS but couldn't do anything else until it died on the side of the road I guess.
Paul BormannLuie was super helpful in all areas. When we went. Thanks a million
Javier MorenoHave the rain NOT arrive as I return the truck so that we won't both get wet as he checks out the truck I've just returned,. Other wise, very friendly employees, both the lady that took my reservation and the man that checked the truck in and out. Best U-haul experience I've ever had, (another U-haul place had grouchy employees who made me feel I was annoying them by trying to rent a truck). This place in VOE made me feel welcome and that they appreciated my business,
Rhea MotleyMy experience was excellent, as always😎
SUSAN STREHLEIntegrate the mobile app with the location IT better. When I showed up, all the work I did the night before (upload driver's license, payment info, etc) was not apparent… leading us to add that all over again.
Joel ChiodiNot much. Service was excellent and folks were easy to work with. Check-in online was available which made the whole process seamless. Would not hesitate to use again.
David AcostaThe check out took way too long in my opinion
Sharon Jane HardingLou at facility was very helpful. He helped with my special needs. Overall a excellent experience.
michael scotchlasEverything was great, as always!
SUSAN STREHLEI am always happy with the service I receive from ALL Uhaul locations.
Robert ReilingNice quick people and service
Timothy Van ScoySmooth transaction
ROBERT COHENLou is great!
Paul Van de RietManager was excellent!!!
LINDA POYERLoved the efforts and great customer service for a smooth interaction as busy as it was with so many phone calls and customers. I appreciate the in and out service. Thank you for a great establishment and the people who work at Mountain Storage.
Christopher StraumfjordFantastic service on all accounts. I would strongly recommend to anyone.
Lamont Wrightall ok
Richard FelixEasy online reservation, friendly customer service, easy drop off process, overall great experience!
Jill SwabLou was very professional and friendly. Everything went smoothly when picking up and returning the van, and it ran great and made the move much easier! Will definitely be renting from him again when it's time to move more stuff!
Paul Van-de-RietThe representative at this location was very helpful.
Dante P WeaverI was turned to this location by Rim Forest. I have nothing good to say about Rim Forest or U Haul for changing the drop off location and the inconvenience and extra fuel expenses and time. Lousy service
brian stokerGreat service
stephen youngLew in the front office was AWESOME. He should be training every u haul representative .
Ashley SonzaFriendly and supportive
Harry CotesLou was very efficient and polite.
Al KrelnikovWorked very hard at getting equipment for me and assisting with a larger truck.
Maureen BesseyFabulous!
David GilbertsZero
Nick Copp Mountain HomelessLew at Mountain Storage is always great. He's super helpful. Really kind.
Kimiko MartinezNothing. Everything was perfect. Thank you!
Jerry ShelleyI did not place this order. I Lin Colorado and this is fraud
JOE JIMENEZ JRParking. I was uncomfortable parking my car on the street where it could easily be hit.
Rawl Campbellsuper easy
susan BellContinue with the same highest level of efficiency, professionalism, willingness to help and to serve customers in need…we are ever grateful; thank you!
Marleen Mann Mann VFX AuxLew my service rep was awesome... Very friendly and knowledgeable.
Jarod PoturalskiGreat experience. Perfect experience. Thank you for the personal help from Corey the regional manager in this area for making everything right when we ran into a little glitch. Top notch
Joanne SmithThe lady was very nice.
Michael TorresQuick and easy. Really good service.
Melody EDWARDSgreat job
GARY SCHREINERI was charged an extra $66 and not even notified about why and then I had a missed call on my phone about blankets and I never ordered any blankets at all
tanya winhamOnly gripe I had was that I didn’t use 5 gallons of gas but was charged for it.
Shani HubbardExcellent customer service. Very flexible. Makes for a good moving experience.
Allan Willmottnothing, this business went above and beyond to accommodate our move. We could not be more satisfied.
Steven EllisonExcellent service, professional, and courteous staff.
Mark OuelletteMerci
Nathaniel NorrisThe manager, Lew, was exceptionally friendly and helpful. He helped me with my special circumstances. He was both professional and considerate. I was highly pleased with both U-Haul company/equipment, and your representative, Lew. Please let him know. --Ralph Somers, customer.
Ralph SomersGreat help and friendly
Michael GordonNothing, everything went smoothly and was professionally handled.
Shelley Stead