No option for extending truck/ trailer rental time.
Ralph Kendall
Customer Reviews for Move It Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The App. Was a little hard to use, I had to submit for the 6 digit number 3 times before I could complete the turn in.
Ralph KendallVery helpful gentleman that helped us out
Michael McCallEverything was good
Pedro RiveraThanks for the great service.
Michael JohnsonAll good, Jose was great.
Donnie BrownThe location was great. The employees were friendly. The problem came with the checkin via the app when returning the truck. My reservation was not listed. I did a search but nothing came up. So we called the number listed on the door to let someone know we were returning the truck... as instructed to do so if we were having trouble with the app. The person who answered verified our truck information and told us to leave the keys in the drop off slot... which we did. On time. After all of that...We still got charged 20 for keeping it past our reservation time. Which we didn't. We spoke to an employee about the issue. He looked into the account and said the rep who took our call didn't leave notes. I asked him to check the cameras if he didn't believe me as it was not my fault the uhaul employee didn't do her job correctly. He says he couldn't do anything and to call uhaul. No resolution as of yet...I haven't had time to call as I'm still in the process of moving
Luis VelazquezThe young man in this office was terrific. I will always rent from this location.
CHARLES NAYLORThe employee working, helped me move my drop off location to here. I have a storage unit here also. Great people to work with.
Harold Hood6 x 12 trailer had new tires but otherwise very used. Running Lights did not stay lit during trip.
Richard HorneyEmployees (manager and employee) g excellent customer service, no need to make any improvements.
Robert GutierrezExcellent service à la clientèle.
Pedro RiveraThis location was very good. They were the highlight of the trip down as far as being helpful and honest
Zane HoppeThank you for your outstandinding services! I plan on only using Uhaul services the rest of my life. Cant wait to refer you to my friends and relatives!
James SchultzMake your website easier to use when booking this uhaul truck. It was pretty difficult to finalize
JANE HOLLONJoe was absolutely awesome and professional. He was very helpful and explained everything clearly. He is a great example of what customer service should be all about! Yes, I hope to be able to continue my business there! Thanks so much for a great and seamless experience!
Christopher PerezWould say definitely check the tires before leaving. One tire blew out not even half way through the trip.
ROLAND HALLTruck was dirty from inside. Just a wipe down would of been nice.
Fernando DuranCustomer servuce was great. It was easy to do return after hours using moble app.
Aureliano SotoBest customer service!
Albert GarzaOn two separate occasions, I needed a last minute rental and Move It Self Storage was able to help me with a truck and storage unit. I highly recommend this location for the quality customer service, friendliness and cleanliness of the trucks, storage units, and office. Thank you! You were right there to help with my needs and I appreciate you.
Deanna MakowskiEverything was good just like that
jesus quinteroThere was no one there at 2:00 pm to help with return so I just did it online. I would have been helpful is there were people obviously
Tammy PrattGreat customer service!
Modesto DelacruzPicking up was slow. All my info had to be re-entered even though I had reserved a trailer with all the details.
Richard HorneyNothing. Service and vehicle were outstanding. Thanks for a pleasant rental experience!
Carl CarrilloService amical
Sandra BadilloExcellent customer service.
Mary Lou WalterExcellent service à la clientèle.
MARGARITA CANTUTrailer itself was probably 20 years old and looked it
Richard HorneyService was exemplary. I was worried about the tires on the 5x8 trailer having very little tread left but we made the 600 mile trip without a flat.
Richard HorneyExcellent Customer Service by Joe!
JOSE JACQUEZNo complains.Thank you for your kind attending us.we"ll see you soon.
Carlos CasarezDolly was broken tire rack kept sliding out on highway.the stop. Was broke.the chain damaged my car.my num 9569701905?
joe kolnickEasy in easy out
Great people !! Very very friendly and helpful !!
William VaughanVery friendly, courteous, helpful salesperson
ELOY ANSISOMy original preferred location ended up not having the truck I reserved. I had to get re-routed and the whole situation caused stress. Not good.
David TorresExcellent services.
CARLA DIXIEGreat customer service, great location off the expressway, reasonable rates.....
JAVIER AGUINAGAVery Rude, process not explaind correctly and demanded payment. Will never go or recommend this place to anyone.
miguel rangelThe on site employee helped me out more than I expected. I am extremely satisfied with the costumer service I received, thanks.
Felipe GarzaThe gentleman who helped us was very friendly and helpful. Merci.
Marlys MckinneyNo improvement needed. Joe is awesome! He is like an old friend. Very inviting, smiling and likes to have discussions. I was not just another customer with a rented trailer to drop off. U-haul needs to hire Joe (or Jose which is is actual name) manager at this Move It Self Storage location) to become the trainer for how to deal with and treat people! "Hire the smile" is what I remember hearing in a sales seminar once. Joe is a natural! I had a good discussion with him, found out he was assistant manager of a convenience store for 13 years.
tony guttieriThe truck leaked soaked my mattresses and box spring numerous boxes got wet ruined pictures that aren't replaceable
edward schusslerEverything was good ,had a little issue about the truck drop off but it was taken care of professionally. Merci
ELENA CASTANEDAValerie and Joe were very professional and took very good care of me. Will definitely use them again and I highly recommend them!
CHRISTINA BARKERNothing really to improve on. The truck was a newer truck and was excellent on gas. Easy to drive and The price to rent was also great ?? Thank You
Windy ZunigaJoe was a very friendly and courteous person. He installed the tow dolly straps on the towed vehicle for us, because of my back problems. After driving around 300 miles and stopping for our first gas fill, I noticed that one of the straps around the wheel came off, and the other was very loose. This could have caused a very severe accident, and or loss of life, for someone driving behind my vehicle. Maybe it was a training issue, because I asked a resident mechanic at our stop to re-strap the wheels and then I completed my 1200 mile journey with no problems. That is why, I am sorry to say, I have to mark it a "wouldn't recommend".
ELIAS VELEZThe reason why I will not do businesses with this location is because after renting a 20 foot truck with supposedly a full tank of gas and using it for only 9,2 miles, it took $10,95 to fill the tank. In other words 5,2 gallons of gas. I asked the manager on duty to explain why this truck used so much gas and all he could say was the it was the mistake of the gas station. Can anyone explain to me how a truck being use for only 9,2 miles not driving over 45 miles per hour would use so much gas. There is something wrong with this company. Truck was used in Harlingen Tx on 3/13/17.
ANGEL VELAZQUEZAbsolutely nothing.joe did an excellent job.thank you
RENE ZAVALAFast fair friendly service.
William GawthropLovely staff
melissa dimmickEverything is fine as is thanks
rene zavala