The app was not excepting my DL photo although it was clear and valid.
shakira a- Caroline du Nord NC
- Harrisburg
- 28075
Customer Reviews for Mr Storage UNCC Harrisburg
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Pour nous contacter
5658 Hwy 49 SHarrisburg, NC 28075
Services dans cet établissement :
Heures d’ouverture
- Mon-Fri: 9 am–3 pm
- Samedi : de 9 h a.m. à 2 h p.m.
- Dimanche : de 9 h a.m. 1 h p.m.
Heures d'ouverture spéciales
- 5/27/2024: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
charles p- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jonnie M- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
terry w- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
derrick F- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dyshon C- Évaluation :
- 4
Work on employees customer service skills.
Tamiko F- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eric P- Évaluation :
- 5
Great customer service!
Cadeatra H- Évaluation :
- 5
The associate was very nice, informative, and helpful. That's aways refreshing.
Jefferey M- Évaluation :
- 3
The online quote was not the same when the truck was picked up. The quote stated 145 miles was included. However, there was only a 123 miles included on the actual receipt. Misleading.
Cynthia C- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Roslyn M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ernest C- Évaluation :
- 3
The app check in is extremely slow and is cumbersome. Work on that and it'll be a good product
Joel P- Évaluation :
- 1
Horrible app experience, information regarding how to pick up vehicle not clear at all.
Samuel V- Évaluation :
- 2
Glass left in back and was charged an extra fee
TaKia C- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Holly F- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jalal W- Évaluation :
- 5
It's a great experience every time! Friendly and helpful. Great customer service from Tony and Amy. Rent from this location, you won't be sorry!! :)
Lisa M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David T- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Holly F- Évaluation :
- 5
I rent trucks often due to owning a Staging Company. Tony and Amy are wonderful to do business with!
Lisa M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tammy L- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Diane M- Évaluation :
- 5
The associate that assisted me was exceptionally courteous, helpful, knowledgeable, and kind. I'm very appreciative of that!
Jefferey M- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
Rachel G- Évaluation :
- 5
Truck ran great , ,had plenty of room to move the funiture we picked up
Bob F- Évaluation :
- 5
Good clean truck. Professional and knowledge representative. Easy process!
Michael F- Évaluation :
- 5
Great service! The mobile pickup experience was seamless and efficient.
Jill G- Évaluation :
- 5
Better hours on weekends.
Mark R- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
tirena R- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
WILLIAM J- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kevin A | Expérience générale- Évaluation :
- 5
What great customer service! Got a call from the Harrisburg location. The system was down, so she wanted to sign me in over the phone so I would not be inconvenienced when i arrived to pick up my truck. She also gave me all the other info I needed like the key box, codes and everything else I needed for a smooth check-in! Highly recommended!
Cynthia C- Évaluation :
- 5
Best location and the person is very helpful at the counter. Exceptional service
Satish B- Évaluation :
- 5
Did not have appliance dolly that I order during my online order. The online process should check to make sure equipment is available before saying we have it.
Pamela L- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Alexander T- Évaluation :
- 5
Easy to book. Nice office lady. Easy to return. No issues. Merci.
Jennifer J- Évaluation :
- 5
Keep the good work!
Sergio E- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Richard C- Évaluation :
- 4
Rien
RAY '- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jahlil S- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Ron A- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Kennedy P- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Alejandro R- Évaluation :
- 2
For some reason i can never predict my price. I was charged more due to increase of mileage. The daily rate was higher than advertised.
Chanelle M- Évaluation :
- 5
Continue the service
Angelo M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joey S- Évaluation :
- 5
Amy the location rep was amazing. I had difficulty using the app. She helped me check in promptly and was very nice. She was also very professional. Would come back again as long as Amy is there.
April W- Évaluation :
- 5
Everything was great-service and ease of picking up and returning! Thank you!!
Nancy H- Évaluation :
- 5
There is lady that works there and she is just the sweetest lady. She is very polite, kind, and excellent customer service, if anything goes wrong with a rental she will call you and get the issue resolved,. She will have a conversation with you and listen to your story even while she is working. I have been to this location multiple times just because of the customer service and her personality.
Donovan D- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Amy H- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Fredia B- Évaluation :
- 5
It was very friendly, very clean and very secure
mark a | Expérience générale- Évaluation :
- 5
Friendly staff, quick dropoff with no issues.
Todd L- Évaluation :
- 2
My issue was with the app, not the location. It took nearly 3 hours to get my rental. The app would not accept the pictures of my license, it would say there were issues with my contact information, and it would timeout and force me to start over. When I would go to the chat to get help, it usually took 4-8 minutes to initiate the chat and that is a long time when you are struggling with the app. I had a 9 pm reservation, and it was nearly midnight when I left with the truck. Uhaul requires contacts whom they can call for verification. They received a text multiple times saying they would get a call, but didn't. they were waiting the whole time.
Shauncy M- Évaluation :
- 5
As per usual outstanding.
COLTER G- Évaluation :
- 5
Amy was awesome. I truly appreciate how she explained everything to me.
Pamela T- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brian L- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Harrell W- Évaluation :
- 4
We did the mobile check in and it took a long time. Maybe checking to see how to improve that system would be great. We had already put in all the info beforehand, however, when we got there we had to do it all over again! and wait for someone to help us...
Kevin O- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Xavier M- Évaluation :
- 2
The whole experience was tedious with the app. It was slow and couldn't get my location even though I have a latest smartphone. Had to repeatedly upload my license and headshot pics more than 6 times. Right from check in to getting the jey out from lockbox was nightmare. Should probably deal with a human than app going forward. Vehicle was good though and recommend it.
Ganesh S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Darryle F- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Daniel Z- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Rita P- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TAMILIA L- Évaluation :
- 5
Great overall experience with the staff and the storage unit was in excellent condition. I would definitely recommend them to anyone
Enrico H | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
JOHN S- Évaluation :
- 3
I would have given a better review but I'm being charged another $32 on top of the $131 I already paid without an explanation.
Robert G- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Raghunandan V- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Kellie P- Évaluation :
- 5
The owner at this uhaul location is very professional and answered all my queries patiently. I recommend this uhaul to everyone based off of my experience with the service I got.
Suresh K- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Corrine W- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dervin S- Évaluation :
- 3
I wasn’t two please with the third party vendor that I selected to help me with the move.
Erica J- Évaluation :
- 4
U-haul front desk worker did a great job with Customer Service and was very accommodating 😀
David C- Évaluation :
- 5
The customer service was excellent. Thanks.
donald h- Évaluation :
- 5
Everything was great, the customer service. Was great! Thank you!
Franklin S- Évaluation :
- 5
I was in a tough situation where I closed on.a home late in the afternoon on a Friday. I had the Uhaul that I had reserved all packed only to find out that the move could not happen until Monday! Luckily, I was able to extend my drop off date until Monday! Thanks to the friendly staff at Uhaul, my move was a smooth transition! And not to mention, I was able to find some outstanding moving support through the Uhaul app!
Sophronia H- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Scott P- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
jalisa r- Évaluation :
- 3
The person online took forever to respond to my questions regarding what information I still needed to provide, which cut into the time I had paid for, so I was scammed out of 30 min of use therefore leading to me getting a late fee. The time of use should start as soon as you actually pick up the vehicle not when I get to the site
Rachael O- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Todd D- Évaluation :
- 2
I don't like my experience with this uhaul place ,I returned my truck at 3:10 and the truck needed to be returned by 4pm .I put the gas back to half tank and this lady at this office is charging me for gas .The only thing she should be charging me for is 4 miles extra because I had 50 free miles .
KAREN D- Évaluation :
- 5
Clerk professional and friendly
Rosa L- Évaluation :
- 4
Fix the mileage tracker
Theodore L- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Rocio M- Évaluation :
- 5
Please give Amy a raise!! She was amazing!
Theodore M- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Dominic D- Évaluation :
- 5
Amy was fantastic. She went over and above to help us get a vehicle on short notice. It required her working past her time to get off. She was friendly and courteous the entire time. Amy is definitely an asset to your business.
Elisabeth B- Évaluation :
- 5
Very professional and efficient. Thank you.
Dennis S- Évaluation :
- 5
Nothing that I comment on. Everything was good and the lady at this location was exceptional.
Connie G- Évaluation :
- 5
Best storage facility in the University Area. Would highly recommend. Friendliest staff very professional.
LaVerta C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Todoyka S- Évaluation :
- 1
the lady was sooooooo Rude very nonchalant and she made me get insurance on a 1 and a half rental which i will be calling my bank and disputing you guys are a ripe off and the lady was sooooooo rude and smart talking i would never ever come back to the location ever again for 4-5 hour moves ive never paid a 47 dollar payment with uhaul i asked for truck to not have to use the insurance and she said she had none now when it was plenty outside
hazeline r- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jamecka B- Évaluation :
- 2
No option to return at different location.
Goutham K- Évaluation :
- 5
Friendly service!
Michael D- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
howard S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Suzy J- Évaluation :
- 4
S.O.
Jeffy A- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Juwairiyah F- Évaluation :
- 1
The lady that helped me named Amy was very disrespectful and had poor customer service and bad communication I wouldn’t recommend anyone to this location!!!
Richard D- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
VERNA C | Expérience générale- Évaluation :
- 5
Tony was friendly and provided exceptional customer service, we were able to access our storage units without any difficulties and it was clean. Merci.
Nancy M | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joseph L | Expérience générale- Évaluation :
- 5
I recommend mr.storage because staff was friendly service is 100 % trustworthy. Thanks for your time
JOSE J | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ERICKSON P | Expérience généraleServices supplémentaires à cet emplacement
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