Customer Reviews for Mr Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

I did the 24/7 truck share. I feel like the option is perfect especially if you're trying to get a truck after hours. I ran into a problem where I had my brother and nephew drop off the truck for me because I head to back to work and I told them to make sure they drop it off at the drop off place and talk to a clerk before they close (4:30pm) so I wouldn't get charge another day and I wouldn't be able to go thru with the app process of returning the U-Haul. They dropped it at 3:50pm and they told me they knocked on the window and the person that was in the building kept pointing at the key drop off box and wasn't really trying to help. So I instantly called U-Haul to inform them that it had been dropped off already and I couldn't go thru with the process on the app and they noted it. On March 2, 2024 I was charged again for the U-Haul and they lied and said it was returned 7:56am. To prevent situations like this happening again, there should be another option with the app so stuff like this won't happen.

Évaluation :

3

The truck had a 1/4 of a tank of gas  I reserved it on line. And got 8 emails from U-Haul and the had to fill it all out again when I got there to pick it up. It felt like a waste of time to go through all the work on line to just do it again in person.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

The Young man at the front was very polite and knowledgeable.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Dropped off after hours, instructions were very clear both on the U-Haul website and posted outside the facility. Was charged for an additional cleaning fee for a truck we received dirty, but Mr. Storage cannot be blamed for that

Évaluation :

2

Some of the blankets were damp and moldy. The return check in was ridiculous.

Évaluation :

5

Check the U-haul rental department over on highway 29. Not very professional.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

The guy who I picked up and returned my uhaul to had a disgusting attitude at both pick up and drop off of the truck. Upon arrival to drop off the truck he accused me of engaging in doing illegal drugs inside of the truck. When I informed him that I do not do drugs but I was willing to wipe down the truck and spray air freshener he rudely declined. He also told me the gas was lower than it was supposed to be. again told him I would take the truck and fix the problem because I technically didn't need to turn the truck in until tomorrow morning at 10:00 am. He rudely declined once again and quickly submitted the information to the uhaul app and told me I'll be charged for everything and will not have the opportunity to fix it even though I had 17 hours until I had to officially turn the truck in. I am outraged and extremely disappointed with the service I received today and yesterday at this uhaul location. I will never go use uhaul again after this experience because of how disappointing this experience was for me.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The prices are a bit misleading honestly.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Please air out the vehicle before renting.. I had a STRONG sweaty smell in the cabin. It wasn't pristine, which is ok for moving, but it could have smell a little nicer. The owner was very professional and had us in and out in no time. A pleasure doing business with him.

Évaluation :

3

Overall, it was a smooth process and customer service was good. If there was any change I'd like if the truck didn't smell like cigarette smoke. Otherwise, good experience! Merci.

Évaluation :

5

S.O. 

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The only problem was that the side mirror was not adjustable. It was pointing towards the ground, and I could not use it. Made it rather dangerous to drive.

Évaluation :

5

The self-return process was extremely clear & easy to follow. Was very convenient due to location being closed.

Évaluation :

1

We brought the truck back filled with gas to the correct level and are being charged because the gauge is now showing lower then what we brought it in at. We took the pictures as required on the app and it was accepted.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Why did I receive yet another $20 fee for convenience on the final bill when all I did was drop a dang key into a box 1,5 hrs before they opened?

Évaluation :

5

Extremely fast drop-off location. Pleasant employee to deal with.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

It was a problem free rental experience

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Rien

Évaluation :

1

He didn’t give me the extra ten miles I paid for

Évaluation :

3

Check in process was ridiculously long, especially considering there was a good bit of duplicate work that had already been done during early check in.

Évaluation :

1

Rented a 26ft truck the guy gave me no information that after hours return they would charge 20 extra dollars didn't give me information on where to drop off the truck didn't tell me much of anything just gave me keys I was confused about everything I will Never go back there or any other mr.storage

Évaluation :

1

Did not have a vehicle and to go an hour out of my way to pick up and it added more miles to my trip, I think I should get a discount

Évaluation :

5

Very professional, courteous and helpful. Excellent staff!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very friendly staff, very professional and knowledgeable. Will definitely use this location again.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Easy to find location, attendant was nice, very polite and helpful.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

He charged me for insurance and never asked if I wanted it he couldn't run my credit card because he didn't have my address in the machine correctly so I had to use my debit card which I don't like to do. So then I had to call back to see why the fee was incorrect.

Évaluation :

1

Renters beware!! Though I filled truck with gas to level reflected in my photo taken on my phone of gas gauge before leaving facility with the truck at rental. I was told on return that I didn't fill truck with required amount of gas and charged 14,95 fee. I was told I was required to fill it to bar above though picture at time of rental showed gas hard between the 2 bars which is what I refilled gas to on return. I attempted to prove my point and my information was disregarded. Poor customer service and unfair charges when gas was filled to level in my photo.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great customer service!

Évaluation :

5

Thanks to the crew there. They were awesome. It was a pleasure

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

Make sure equipment has been cleaned inside.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

I had trouble with the online check-in and check-out. Not sure if it was because of cell signal. Onsite persons was great helping me.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Location was a little difficult to find, but was perfect otherwise.

Évaluation :

5

Interior passenger seat was covered in dog hair, and smelled like a dog. Service great, prompt, and got me out the door quickly with all the extras i had purchased on-line. Easy after hours drop off.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

I estimated how much fuel I needed to replace and filled up a few gallons at a time then turned on the truck to see the fuel amount (I needed half a tank). It kept reading just under the half-mark line even though I was sure I'd added enough. After four times of putting a few more gallons into the truck, the gauge finally moved past the half-way mark, and in fact indicated there was 3/4 of a tank. I'd even driven a bit prior to this to see if that would move the fuel marker, but it did not; only when I'd overfilled the fuel tank did it move. This seemed odd and I couldn't help but think it might be something that happens frequently with U-Haul trucks as it benefits U-Haul, not the customer. I'll be looking elsewhere for a rental truck in the future.

Évaluation :

5

Rien

Évaluation :

4

People were very friendly, facility was nice. the location is a bit tight in terms of getting in and out had to make a lap to get the trailer to the right spot. otherwise solid

Évaluation :

5

The gentleman that helped me was very professional and knowledgeable.

Évaluation :

1

I am requesting to speak with the District Manager or Area Field Manager for this location in Concord. It took over 2 hours before we could pickup our truck from this site. I can be contacted at 704-649-4241, and requesting a follow up call from the above management immediately. Merci.

Évaluation :

5

When it looked like we were not going to be able to return the truck by 7pm per our agreement, we called and were told it was ok, not to worry. We turned it in at 7:03pm and they were fantastic. We were not charged and extra hour for being 3 minutes over.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything there was excellent, customer service was great, explained every thing and even though I didn't have a reservation, I was made to feel at ease,that's why I keep going back.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Pleasant employee was great. Truck was clean and ready to go. Only issue was I ordered 24 blankets and they only had 6. This was u-hauls fault, not this location because they changed my pickup location at the last minute despite booking a month ahead Of time.

Évaluation :

3

The phone check in was not efficient and when it asked for the alternate contact verification, no one ever ended up calling that alternate leading us to wait around for over 30 min waiting. We ended up using the in person service which we were not allowed to do In The beginning when the problem first started.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The vehicle was heavily smoked in, cigarette butt inside, very dirty, and the bag in the back where they normally put moving blankets was full of trash. The ac didn't blow cold. The brake booster or something squealed inside the cab when pushed.

Évaluation :

5

Company was easy to work with an extremely accommodating

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Super smooth and easy rental.

Évaluation :

3

Didn’t have any one ways I would have liked a discount of some sort for bringing it all the way back empty

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Your staff on Lowe street was very helpful and I will recommend anyone renting to use this location.

Évaluation :

3

The truck had not been well maintained. We had a breakdown and was stuck on the side of the road for over 3 hours after we contacted U Hall. After submitting our complaint no one has reach out to offer compensation or an apology. Not a good experience!!!

Évaluation :

5

Quick and easy!

Évaluation :

5

The ease of getting the truck amazed me. It was set up very well everything was spotless and perfect thank you

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.