Attendant said they would park the truck. Was not able to provide a receipt at time of drop off. Said would email receipt. Then was charged for two extra gallons of gas. We filled up the truck at his service station to the original pick up Phil level. When called to explain charges, was dismissed, and said call again tomorrow because he was packing up and closing for the night, even though we were speaking to him.
James P
Customer Reviews for Mutual Motors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I waited for 40 minutes after my scheduled pick up time for the keys to the truck to be available. Once ready, the truck was near low on gas. I was only traveling a short distance so did not fill it up before returning, as it should not have been rented out without sufficient gas in the tank. I was then charged $90 for fuel, fuel service, and "oil and tire repairs." Terrible service and a complete rip off.
Megan MVery easy!
Michael KHaving access to more vehicles at this location would be helpful, it right near my house and use the vans for work trips, easy to refuel at drop off because it is also a gas station, the people are really friendly and helpful
mike dThey are great
mike dOwner was not helpful, did not have truck I had booked. Door on truck did not close well. Cab had a bad smell.
Georgina DThe owner was great, extremely nice, professional and helpful.
Kim OCheck in and out was very fast!
William WEasy to rent here but slow in paperwork will rent here again
FRANK LThe vehicle.. I had a blow out on the left front tire in Massachusetts. I stopped by the U-Haul in woscheter ma. With 12psi.. they told me to move it around back I told them not best idea.. they tried to fill the tire.. but stopped at about 30psi.. I asked for help inside.. they basically said not our problem. And said call assistance number.. and maybe three hours they come.. I was distraught.. but the place next door. Fixed the tire.. when I returned the van.. I told the mill plain location what happened.. they were very kind . And said they will address all issues and were very kind.. I will always rent from mill plain.. I asked them to look into the ntires and brakes.. and they asked the maintenance guy onsite from U-Haul..
mike dEverything was on point, vehicle was out front waiting for me clean and full of fuel to get on my way quickly
John CThe attentat ray Klinger.. or Klingon.. at the location was awesome.. the vehicle was clean. But the van.. started having issues.. with tire pressure.. first left rear . Then both fronts.. all dropped from 65 or 70ish down . To 50 or bellow . During my trip.. the location was very helpful and I will always be back there. Original I needed van.. then client cancelled.. and then I retook same van after 4 miles . They were great.. at location. And I got same van.. but.. the tire issue.. I understand was not Thier issue.. and when I left everything was fine.. and when I returned.. I used them for fuel and explained and took pictures.. they allowed me to keep my car there under a camera.. I'm very happy with the location
mike dThe vehicle I used was clean, it does need some work. Trying to get up the hills it didn't the power.
Karen MRay was awesome, he went above and beyond!!!
Michael HThey were very professional and helpful, I will definitely go back and rent a truck from them again.
Guy GGreat service. Quick and efficient. Reliable. Great dudes, all of 'em
Sam eBill was great to work with. Everything was fine. I recommend this location.
Pascal SThis location was great. However we started on Newtown Road at another location and went through the mobile checkout which was a pain in itself to have no key in the lockbox. No key in the lockbox. We rent a truck every weekend for the high school marching band and we're on a time limit. We had to have a truck to get the instruments to the competition or they couldn't compete. The 800 number was great and found a truck at this Mill Plain location and they were wonderful. Had it pulled around ready for us so we could make it to the competition on time.
Edward DNothing. This was the nicest U-haul person I have ever worked with.
David RNothing the location I picked the uhaul up not only had a really nice guy working there but they were efficient and easy to use
Anthony LBrilliant
fabrizio bThey are the best! Super nice and very helpful! Always my "go-to" for my uhaul rental!
Kimberly WGreat service and great equipment. Bill and his staff are very friendly and accommodating.
Ron Bthe truck was very dirty and not in good condition at all
Len BBill Asmar was great to deal with. Vey efficient and helpful. I highly recommend his location.
Ron BVery easy process. Staff was very helpful.
Steven RI can't think of anything - maybe update the vehicles. The onsite manager was phenomenal. Very friendly, professional, courteous. Great guy. He made the experience pleasant. Promote him and give him a raise.
Serge KVery helpful and easy to deal with. A pleasure. This was our second time using this UHaul dealer. Glad we came back.
Douglas DThey did a good job. Out fast and return quickly. N thanks
Alfred BSmooth as silk. Thanks
ELIZABETH SGreat place to pick up a rental van. Great location. Friendly, efficient, no nonsense service. Better than our other local U-Haul sites.
Anthony DNeeded wiper fluid it was low and much needed today.
ROBERT FGreat sevice and great opportunity
JAMES Bits too bad thew previous person using the truck was 2 hours late, was not happy, but the location did contact me that they were late.
RYANWILLIAM MVery clean, maintained UHAUL 9' cargo van. Was ready for immediate rental. Pick up & return was fast, friendly & efficient. Merci.
Leslie Sthe Van was very clean and almost brand new. the problem was that some prior renter did something and it had a repulsive oder and infested with flies. Maybe a dead body was transported in it.. if not for one day rental i would have changed trucks.
chris oto return a vehicle after hours, you are instructed to drop the keys in the orange return box, however the key fob is too big to fit through the slot in the orange metal box. the slot in the box needs to be enlarged
MICHAEL REven thought I did everything online I still had to have a in person pick up for keys. Was suppose to be a contactless arrangement, especially with Covid still upon us
ANTONY RTruck was awful. Terrible steering. The pick up place was disgusting.
Jared FAll was good, fast in and out happy happy
JO0SHUA WOutstanding job. Very kind and very helpful.
JOHNNICHOLAS KThe customer service was excellent. Unfortunately The seats were were full of pet hair. And moving forward they should do a better job cleaning the interior of the vehicle. Other than that it went smoothly. Merci
Jose MI have used this place a few time. Great service no waiting around or bs.
Peter MGreat service !!
arthur sOwner overfilled tank above level I left it at and charged me for it. I asked if he would reimburse me and he said I'd have to ask Uhaul. Awful service.
Patrick SOwner was a bit gruff and did not wear a mask for COVID-19.
Laura BGreat costumer service. I didn't have to wait to much. Very easy and drop off. Highly recommended. For sure will be using you guys again. Merci
DOLCE RDo a walk through with the customer on the rental and give details on the equipment. It was my first time renting from UHAUL and my experience wasn't great.
Maria B