Customer Reviews for Neighborhood Business and Income Tax Center
(U-Haul Neighborhood Dealer)

62 évaluations

6590 Long Beach Bl   Long Beach, CA 90805

(562) 428-7571

Heures d’ouverture

  • Mon-Fri: 10 am–4:30 pm
  • Samedi : de 10 h a.m. à 3 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(562) 428-7571

6590 Long Beach Bl
Long Beach, CA 90805

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am–4:30 pm
  • Samedi : de 10 h a.m. à 3 h p.m.
  • Sun: Closed

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle gassoway 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER SPECK 
Évaluation :
1

This location didn't open on time. There was no dolly as requested, and I was still charge for the dolly.

eric johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA JEFFERSON 
Évaluation :
1

Super RUDE PEOPLE! Why work if your going to be rude. Check engine light on, tank on EMPTY, both sun visors broke & the lock to lock up the truck was broke. Paper work not accurate. We immediately had to call corporate. This place is very tasteless .

kiana tucker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKEY HILL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rene durant 
Évaluation :
3

Nice people.

JAKE LAWANNA 
Évaluation :
2

Charged me 11,5 on gas i put gas back the way that i got it went over 10 dollers dont agree with them telling me to leave when the should have checked milage and gas while i was there

JESYKKA CRAIN 
Évaluation :
5

Make sure that the exterior is clean.

JENNIFER SPECK 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lourdes Murillo 
Évaluation :
5

The best service ever. I would go again just because of the gentleman who serviced us.

Josephine Sanders 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Argueta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Macajiah Vanderhorst 
Évaluation :
3

Had a 8 am pick up couldn’t get my truck until 10 was transferred to another location and then couldn’t get into my trunk until 11:30

TERRELL POWERS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Genia Baker 
Évaluation :
3

I wasnt sure who would be receiving the review, but I had made the reservation for 9am, and it turned out the location didn't open until 10. I couldn't get ahold of the customer service (sat on hold for 20 minutes with no answer) and the gentlemen was kind enough to do the inspection and give us the truck. However, we were almost an hour off due to the mishap and it made our moving situation much more difficult. You shouldn't be able to reserve a U Haul at a time when the location won't be open.

Joshua Frick 
Évaluation :
1

We had to keep the car an extra day because of storage facility issues and we were threatened with a stolen vehicle report. Very unprofessional and I will never ever use your services again and I will make sure to tell everyone and leave a bad review on Google if nothing is done about this authorized dealer as they should not be representing your company this authorized dealer can get you sued.

EVA JIMENEZ 
Évaluation :
1

They charged me for what I did not ask for. The lady charged me for$10 extra for furniture pads and dolly which I didn't ask for. She just put it in the rental agreement and I found out when I returned the truck. What a rip off. Be careful. I won't rent from this location anymore. Bad

Tuti Nakamura 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakeisha Truss 
Évaluation :
5

Perfect service. Thank you Margaret Hawkins

MARGARET HAWKINS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELROY JHONSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip Arredondo 
Évaluation :
5

Thank you Ronza and Sam, your customer service was the best.

Connie Hall 
Évaluation :
1

It took forever to pick up. I understand the female worker was walking with a cane and slowly but I had things to do and it took forever. I was just standing there puzzled and not knowing what she was doing taking so long. Her cell phone kept ringing. I understand this was like a ma and pops location but I rather go to a real U-Haul location.

Be Maravilla 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnny washington 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Merita Afualo 
Évaluation :
4

Unable to complete online confirmation of return of truck. I was on line for 30 minutes because everytime I took speedometer pic and tried to upload it...it kept saying low memory and I couldn't complete turn in truck registration. I called 800# and she told me that she would put notes on my account and just drop keys n drop box. Then call Uhaul agent n morning

sybil baldwin 
Évaluation :
2

I was charged more than originally stated. I originally said It would be 25 miles. When I returned it the person who waited on me said I only went 17 miles. I tried to upload a picture to document the actual gas amount. It stated 1/18 when it was 1/16. It took 20 minutes to get the truck before they realized i did it online. Then it toom 17 minutes to return the truck. The ppl there are slow and argumentative and are in need of younger tech savvy customer service

Sharon Vann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorthia Washington 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID COLEMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

guillermo cortes 
Évaluation :
5

Thank you,

Steven Padilla 
Évaluation :
2

The truck smelled like livestock. It was horrible but there was nothing else available.

Behzad Sarmast 
Évaluation :
1

Bad customer service and unprofessional !!...I rented from this place on November 30, 2018 and Ttld me that the money held on my debit card was just an hold to reserve the truck and that my card was declining for the final total amount. I paid cash and the next day my debit card was charged also. On December 15th I brought it to their attention and they still haven't refunded me an it's December 25th.

CORNICHE DRAPER 
Évaluation :
2

Place opens at 8 am. Owner strolled in 8:45. He told me truck would be ready at 8:00.

jose adame 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEIDRE ELLISON 
Évaluation :
4

The proprietor was extremely helpful and cordial. Overall it was a great experience.

Steve Downie 
Évaluation :
5

Quick in & out friendly service. I will come back here if needed.

AILINE ADKINS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENISHA DAY 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nikiesha Brooks 
Évaluation :
5

maybe an extra vehicle

MIGUEL CABADA 
Évaluation :
2

Have your representative LISTEN more effectively. GIven the fact that what appears to be an error by the people at this location resulting in nearly 400 in additional charges, to say that I am displeased is an understatement. Additionally, I was advised that the facility closed at 6:30 and so when I arrived at 6:15 and they were closed I was forced to leave the truck without any communication from the people there. I attempted to contact another uHaul facility and spoke with a clerk who advised that there was noone at uHaul that I could speak with. The location that I called was at Cherry and Carson in Long Beach. I would recommend strongly that someone contact me immediately to assist in resolution of this problem as I will accelerate the issue accordingly. My contact number is (310) 466-3530 - Ruth Villiger-Wilson

ruth villagerwilson 
Évaluation :
2

Trucks need to ready for use.And not just rent out to customers.More to choose from.

STACEY LOUISE STANLEY 
Évaluation :
2

I had reserved to pick up my truck at a location on Cherry and Carson in Long Beach. I had used that location before and it was near Long Beach Airport where I was flying into. I was notified the day before it flew that my pick up location was being changed to a location that turned out be twice as far from the airport as the one I had requested more than doubling my cab ride. The location turned out be a store front in a strip mall which had a few trucks sitting open in the parking lot. I had lived in Long Beach for 35 years and I know the city well, if I had wanted to pick up a truck at that location I would have booked it. I was not happy about that change. That said the person that I dealt with at the pick up location was helpful and was willing to stay open late which was necessary because I couldn't get there before 6:00 when they closed which was another reason I picked the other location that stayed open until 8:00.

Theodore Carlsson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Judith Santos 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ju kim 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIA GARCIA 
Évaluation :
5

Nothing you guys are awesome! Thank you for all the help

ERNIE TORRES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL NORTHINGTON 
Évaluation :
1

Dolly and equipment needed for move was not available. Didn't seem like they were to familiar with process and prices of renting out the Uhaul truck. Location for pick up was to far off from location needed. Not a good first experience renting a moving truck.

ERICA CAMPOS 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jeniffer padilla 
Évaluation :
1

FRAUD ALERT! I was overcharged for over 120 miles that I did not use. July 31st, 2015 I used a 10 footer truck, went from the city of Compton to Santa Monica, 43 miles both ways to be exact. I was told to return the truck the very next morning because it had a reservation. I was instructed to leave the truck in the shopping center lot and drop off the key in the mail door slot. When I received my bill I couldn't believe it, I was being billed for over 180 miles. My guess is these people used the truck after I dropped it off for their own personal business and then added the miles to my bill. When I went back to the place which by the way is a "tax preparer's" office, I told the man who had originally helped me to explain the reason of this ridiculous bill, the man tried to turn things around and acted as if he was the victim, and said that he knew nothing about it and that he wasn't going to refund any of my money. I then contacted the main UHAUL customer service office, got no help from them of course! still I went ahead and filed a complain ,U-Haul Reference #905823, they said they were going to review the case, but I have not heard from them to this date, they of course charged my credit card and were paid in full. I regret the moment I decided to rent from U-haul, I would not recommend this place to anyone.

ARMANDO BENITEZ-MEDINA 
Évaluation :
1

1.Please have an up to date working computer. 2.Have a knowledgeable authorized UHaul know how to navigate the software to provide better customer service towards the customer. 3.Complete the rental order request on a appropriate time on the rental process order.

Roberto Jose Erinna 
Évaluation :
5

THESE OPERATORS WERE KNOWLEDGEABLE AND FRIENDLY...WISH THEY HAD ALL TYPE VEHICLE/RENTALS AVAILABLE ON LOT

SOLOMON VARNADO 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICK ROJAS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THERESA LANE 
Non les évaluations ont été soumises pour cet établissement.

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