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Louis K
Customer Reviews for Neitzel Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Improve the APP so it actually works for checking in and out and not force you to call and be on hold for 20 minutes taking time off your rental.
Jennifer BI rented from them twice and I had an excellent experience both times. I will rent from them again if the need arises.
John BCUSTOMER SERVICE WAS GREAT. EASY LOCATION TO GET IN AND OUT OF. FRIENDLY AND FAST
shannon GThis location was very simple to access and had great customer service. I loved that it was so close to the corner of Kellogg making it quick and easy to get on the highway. My experience was easy with no stress.
Rebbecca BLarry and Jesse were very helpful and always friendly. I will continue to recommend them to others and use their facility again in the future.
allen s | Expérience généraleJessie and Larry were both very helpful
Harold HGreat experience. Guy was knowledgeable, and personable. I'd recommend using for all your U-Haul needs. Good selection of rentals.
Christopher LOnly location in town. Nice kid on the desk. Your system to not give them much leeway.
Mark MMaybe get him a little more trained staff that are proficient in technology and using your computer system. But other than that it was great working with the old fellow!
Timothy SGreat please to rent, I was in and out very fast!
David UStaff is super helpful !!!!
john mEverything was fine, quick to pick up and to return.
Arthur FAlways a real pleasure!
Kent RAlways great customer service!
david EExcellent on everything
Alan HAttendant was very helpful
Christopher PVery nice experience.
Shelly PGreat customer service, the equipment was clean and ready to go.
Randy GBest and easiest location I have ever rented U-Haul equipment from. Have rented truck once and trailers twice in last 2 months and they are great.
RANDY BMy original reservation was with Advanced Packaging in Wichita, KS. When I arrived to pick it up, they were closed for the weekend!! I NEEDED that trailer to get my things from Wichita to Denver. Advanced Packaging had NOT given me any indication, throughout the reservation process, that they would be closed for the weekend! What a lousy way to do business. Advanced packaging had given me every indication that my trailer would be available for pickup when I requested it. Very poor way to run a business. Thankfully Neitzel Hardware was able to rent me a trailer.
Steve LThe truck shifter is very loose and the truck is constantly beeping when the door is opened.
Jeremy CThe guys at the store were great. The van itself had a lot of dirt in the back, and was not very comfortable to drive.
Justin BWe are very satisfied!
susan lI have rented here at least three times always excellent friendly service
Michelle HThese guys are great to work with
SCOTT MNeitzel is hands down the best location ever. I've rented with Uhaul many times, several at this location if available and the experience is amazing. Friendly, professional, helpful, kind folks.
Denise EVery friendly and helpful.
Alan BI took the truck back over 1/2 of the tank about 10+ gallons of gas is more than the required 3/8 & I sure do hope he changed that before the he rented it out to another Customer. I do have my own credit for that since I was watching the gas gauge & it did not move from 174 miles to empty until I started the engine it was at 296 miles to empty. Thank you Neitzels for helping with a ride back to Andover & all of your Human Relations-Greatly Appreciated! Stay Healthy!!!
Laura JQuick, easy and very friendly to deal with!
Claude CNothing at all. Everyone I dealt with was as friendly and helpful as could be!!!! Wonderful people!!!
ANITA PThe equipment was fine, EXCEPT the gas tank was emphatically NOT full.
Marguerite DGreat Workers
STEVEN BI can't think of anything you could do to improve. Everything went very smoothly. I made a reservation for the van and picked it up an hour later, and then returned it two hours after that. A fair charge for the rental and the mileage rate.
Terry OThey were very helpful with hooking up the trailer and explaining how things work! Definitely had great experience!
Michael AThis was a very easy rental. I will use this location again.
Randall LDropped it off after hours but there was a spot open to park the trailer in.
DONALD FFantastic customer service. They even had the truck cooled down for me.
Smimtiaz SWe have used a lot of uhaul locations but this one is by far the most convenient, well kept, tank always full and process made easy. Je les recommande fortement.
Haley FLarry was very helpful and professional in helping me with multiple U-Haul rental returns. I would recommend Neitzel hardware to anyone for their U-Haul needs. Merci.
Cory SNot just this location, but Uhaul overall - have the customer bring back the unit completely full of fuel. Partial tanks and trying to guess how much to add is a pain. Do like most car rental companies and have it returned full. All companies that don't require a full tank do is charge for the fuel, but don't take those charges and pocket the money but don't fill the tank.
Brian KMobile check in process is terrible. I quit after 5 or 6 steps and went inside. Once I went inside everything went fine.
Todd TI got there late but only waited a few minutes to check out.
Charlene Mthe cab had a faint urine odor but was clean and well maintained otherwise
Robert WThe checkout and check in process was painless. Truck was fairly new, clean and ready to go. It made a very long day (700 miles plus unloading) go very well. Merci!
Anthony PThis location is always friendly. I have rented from them in the past and have always been treated very kindly.
Martin GThe trailer was well worn.
wayne sVery helpful and friendly.
Danny HVery professional staff.
august k