Jessie and Larry were both very helpful
Harold Houpt
Customer Reviews for Neitzel Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great experience. Guy was knowledgeable, and personable. I'd recommend using for all your U-Haul needs. Good selection of rentals.
Christopher LazarOnly location in town. Nice kid on the desk. Your system to not give them much leeway.
Mark McGuiganMaybe get him a little more trained staff that are proficient in technology and using your computer system. But other than that it was great working with the old fellow!
Timothy SimsGreat please to rent, I was in and out very fast!
David UmanaStaff is super helpful !!!!
john mastioEverything was fine, quick to pick up and to return.
Arthur Felipe Rios de Souza SiaAlways a real pleasure!
Kent RoweAlways great customer service!
david EsquivelExcellent on everything
Alan HsuAttendant was very helpful
Christopher PleichVery nice experience.
Shelly PopovichGreat customer service, the equipment was clean and ready to go.
Randy GreggBest and easiest location I have ever rented U-Haul equipment from. Have rented truck once and trailers twice in last 2 months and they are great.
RANDY BLUMANHOURSTMy original reservation was with Advanced Packaging in Wichita, KS. When I arrived to pick it up, they were closed for the weekend!! I NEEDED that trailer to get my things from Wichita to Denver. Advanced Packaging had NOT given me any indication, throughout the reservation process, that they would be closed for the weekend! What a lousy way to do business. Advanced packaging had given me every indication that my trailer would be available for pickup when I requested it. Very poor way to run a business. Thankfully Neitzel Hardware was able to rent me a trailer.
Steve LoganThe truck shifter is very loose and the truck is constantly beeping when the door is opened.
Jeremy CosbyThe guys at the store were great. The van itself had a lot of dirt in the back, and was not very comfortable to drive.
Justin BostockWe are very satisfied!
susan luI have rented here at least three times always excellent friendly service
Michelle HdabeThese guys are great to work with
SCOTT MCPHAILNeitzel is hands down the best location ever. I've rented with Uhaul many times, several at this location if available and the experience is amazing. Friendly, professional, helpful, kind folks.
Denise EklundVery friendly and helpful.
Alan BorovetzI took the truck back over 1/2 of the tank about 10+ gallons of gas is more than the required 3/8 & I sure do hope he changed that before the he rented it out to another Customer. I do have my own credit for that since I was watching the gas gauge & it did not move from 174 miles to empty until I started the engine it was at 296 miles to empty. Thank you Neitzels for helping with a ride back to Andover & all of your Human Relations-Greatly Appreciated! Stay Healthy!!!
Laura J WhiteQuick, easy and very friendly to deal with!
Claude CoueyNothing at all. Everyone I dealt with was as friendly and helpful as could be!!!! Wonderful people!!!
ANITA PEARSONThe equipment was fine, EXCEPT the gas tank was emphatically NOT full.
Marguerite Dolor ReedGreat Workers
STEVEN BURNSI can't think of anything you could do to improve. Everything went very smoothly. I made a reservation for the van and picked it up an hour later, and then returned it two hours after that. A fair charge for the rental and the mileage rate.
Terry OlinThey were very helpful with hooking up the trailer and explaining how things work! Definitely had great experience!
Michael AdamsThis was a very easy rental. I will use this location again.
Randall LairDropped it off after hours but there was a spot open to park the trailer in.
DONALD FARRISFantastic customer service. They even had the truck cooled down for me.
Smimtiaz SiddiqueWe have used a lot of uhaul locations but this one is by far the most convenient, well kept, tank always full and process made easy. Je les recommande fortement.
Haley FahnestockLarry was very helpful and professional in helping me with multiple U-Haul rental returns. I would recommend Neitzel hardware to anyone for their U-Haul needs. Merci.
Cory StevensNot just this location, but Uhaul overall - have the customer bring back the unit completely full of fuel. Partial tanks and trying to guess how much to add is a pain. Do like most car rental companies and have it returned full. All companies that don't require a full tank do is charge for the fuel, but don't take those charges and pocket the money but don't fill the tank.
Brian KrajcaMobile check in process is terrible. I quit after 5 or 6 steps and went inside. Once I went inside everything went fine.
Todd TuckwoodI got there late but only waited a few minutes to check out.
Charlene McDonaldthe cab had a faint urine odor but was clean and well maintained otherwise
Robert WilsonThe checkout and check in process was painless. Truck was fairly new, clean and ready to go. It made a very long day (700 miles plus unloading) go very well. Merci!
Anthony PieschlThis location is always friendly. I have rented from them in the past and have always been treated very kindly.
Martin GutierrezThe trailer was well worn.
wayne spanglerVery helpful and friendly.
Danny HollisVery professional staff.
august kruegerFriendly staff, easy process and very clean inside the truck
Mercedes BarlowExcellent staff, very helpful and knowledgeable. Merci
THOMAS PERDUE