I like doing business here. I rent a storage unit, and have rented trucks a few times. Very easy, great staff.
LORI URSO
Customer Reviews for New England Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Overall I had a good experience choosing to open a storage unit at New England Self Storage. At first I felt the building where the storage units are to be cold and not as temperature regulated as I thought it would be but later in the day it got warmer. My only recommendation would be to upgrade the moving carts from grocery carts to all rolling moving carts.
Mary Amaral | RéservationThank you!!
Alicia Pinto | Expérience généraleAmazing staff , clean building! Thank you
Kyle McGarry | Expérience généraleI think customer is wonderful The only improvement I would suggest is making it easier to get the flatbed over the cement lip into storage for an easier transition.
Dawn HandrichThe gentleman at the counter was very pleasant and heplful. Great hire.
James MancusoExcellent service à la clientèle.
Md IslamI started with 3 large units finally reduced to one. I had things stored there for 5 years. It was always well maintained and felt very secure. I highly recommend this facility and would always use it if I had the need again. The staff is always courteous and helpful. It couldn't be better, in my opinion.
Sandra Clarke | Expérience généraleThe customer service lady was absolutely wonderful and gave me a lot of tips and it was a great experience
Helena GoncalvesNo problems very courteous thank you good day.
Michael BelangerInternet connection wasn't great so it was almost impossible to complete my pick-up by phone. Had to call &00 # & wait for a call back I the dark & cold, in a sketchy neighborhood in order to get the key. Why was not able to upload photos & complete the forms before hand? And then I needed a passport, proof of employment, utility bill or 3rd party reference??? What kind of crap is that? I will seriously consider other alternatives before I go through that again. I have been a long time customer. Probably not again.
Nancy VanNielYou guys pulled a bait and switch on me. You gave me one price on the phone and gave me a higher price when I went to pick up the truck. This is unacceptable. I would like to speak to a supervisor.
Onassis DaGracaThe customer service at this location was 5 stars all around I would highly recommend to family, friends, and anyone else that asks
Arthur CohenThey were very helpful and made the whole process easy
Jessica ParkinsonThis was the 2nd time renting from here and both times, no complaints. Would highly recommend and use again if needed.
Keith Jovin | Expérience généraleVery helpful staff and decently priced storage facility. Will be glad to use them in the future if I need to.
Adrian Magana | Expérience généraleI submitted the rental form almost a week in advance and wanted to pick it up before they opened. The key wasn't in the drop box and I had to come back when they opened. When I came back they "didn't have" the equipment that I had already asked for, even though there were several furniture dollies at the door. I had request one of each of the dollies and 5 packs of blankets and received one regular dolly and one blanket that was on the floor in the back not in plastic. If I had known that I couldn't have gotten the truck early or that they didn't have the things that I requested online when booking i would have gone elsewhere.
Nicole QuevillonThere were hidden fees. I did not know and was never told before I used my rental that there would be a $14 insurance fee. I feel like I was scammed. THIS INFORMATION SHOULD BE CONVEYED TO THE CUSTOMER BEFORE THERE IS A RENTAL. I have used Uhaul over 10 times and never have always opted out of insurance and have never been charged for it. This rental location scams people.
Lauren BoucherGood friendly service
Barry ShaverMr. Barry and his associates were helpful with what I needed.
Melvin Holts | Expérience généraleCes personnes sont extraordinaires! My truck was all ready for me, and check out was fast and easy. Thanks!!
Gregory AbelI had excellent experience. I will highly recommend to everyone. And I will always keep you in mind. If I need to rent another truck or get supplies again. Thank you, one satisfied customer.
Joanne BarbozaProvide time frames for staff availability Should one drop off return, or reliable contact number... I couldn't get anyone on phone to assist me in assuring all accurate info was entered
Madeline DiloneWoman at the counter was amazing. Very calming in a very stressful moment. She took the time to listen to my story, and actually wished me and my son well when I returned the truck. Very nice. Small town feel
Joseph MainiDon't go here, made a reservation for pickup online thinking it would be fast and easy. Wrong got to the location had to rebook rental, they do not let you rent with buying there insurance. Then on top of that they sneak rental items into your contract thinking you wont notice. Then when you question them about they say they will fix it on checking out. Which they don't. Do yourself a favor just make the extra travel to East Providence location.
Chris LindskogWell maintained facility. Quite satisfied and would use it again!
Stephen Heaney | Expérience généralePieces of glass found in the back, truck was not swept thoroughly before hand and I found a metal nail filer and a candle .
Kristina FernandezThere was a line Bringing the truck back so they asked me if they could email me my receipt so I could get on my way. That was much appreciated very nice people, no issues with anything. 5 star rating
Tracey RossI just felt like I was being a bother to her
GAYLE JOHNSONI have used the unit for 3 years. It's a long time. But my future was in perfect condition only smelling, but not ruined by any bugs.
Maria Rivera Rodriguez | Expérience généraleThird time using this storage space, never had any issues. Excellent job.
Matthew McAvoy | Expérience généraleThe location itself was fine- there was a woman there who helped us when things were not clear. The app kept telling me to re-verify with my phone contacts even though they answered the phone when UHaul called, which was frustrating and time consuming. The worst part of the experience wasn't the truck itself, but the movers I used from the UHaul Moving Help website, Construction Home Advisors. The first day, they were 2 hours late. The following day, they kept calling saying they were running late because of the 'rain' (there wasn't any) and then they eventually stopped answering my calls after 5 hrs and I had to call another moving service last min and pay nearly $900. Terrible, terrible experience.
Emily DerecktorVery nice people and business....
STANLEY BANACH | Expérience généraleBien
Ambiorix SerranoVery run down
Alec MarvinThe woman working there on 6/9 was SUPER nice and very sweet, made the experience that much more enjoyable.
Austin TrivettThank you Your storage facility is within local distance making it convenient during my move. I will highly recommend your business to anyone searching. Thank you once again. Be well.
VICTOR CARRERAS | Expérience généraleHours were closed early usually. But staff was pleasant and helpful always. Most people will block you in and no staff pn at those times.
Marta Montijo | Expérience généraleThere was a used face mask on the dash, and a empty pack of cigarettes and leaves in the back of truck. Online pick up and drop off was a nightmare to use. Never again.
Nathan LevesqueWaiting for customer service to call me 5088409091
Lakin morinI had a great experience
Candi RamosIs extremely difficult to rent a truck on line,because the frequent time that ask you to take a photo of anything to proceeds the application and make you lose a lot of time, sorry but I won’t do a rent a truck on line, you should give a customer and easy way to do so!!!
Federico ValeraExcellent service
Eugene HouleThe representative on duty was very kind and helpful and provided me with some good advice to help me prepare for driving a UHaul truck for the first time. Merci.
Benjamin FancyIt was fine. Some signs to make it more clear where to park would be appreciated.
Daniel G AharonianMy rental process was done remotely. The attendant on duty could not have been any nicer as I fumbled through the process. The vehicle was brand new and in amazing condition.
JAMES KANEI ordered the smallest uhaul truck. I get to the location and the keys were never put in the box so then I had to take a bigger one. I appreciate that they had a truck at all but I ordered a small one because I have a tight driveway. With the bigger one it made it a lot harder to load and unload than it would have been with the truck I ordered.
Ariana BrownAs I walked into the facility I noticed it was disorganized compared to the Bronx store I left a few hours before. As I walked to the counter the woman was sitting there on her phone or iPad and it was almost as if I was interrupting her. She took my name and started looking up my information and then got a phone call and proceeded to help a customer on the phone with pricing for a storage unit rather than finish helping me. It wasn't till I did a little huffing and puffing that she told the person she would call them back. Then after she hung up the phone she started doing a bunch of clicking on her computer. For a good two minutes not saying a word to me. I finally asked her if she was able to find my information and she said "yeah I'm doing it now." Just not a very professional atmosphere or exchange.
Josie Reyes-CarvalhoDrop box inaccessible
James CrossettWhen you reserve 2 pieces of equipment online a week before and then reconfirm the morning of you should have the dolly's that were requested.
Joshua ChelmoThsnks
YAMILE DELASSALASI made a reservation, and called to reschedule, but the person that, answered said I had not made a reservation. However, she was very kind and helpful for me in planning on reserving again.
Briana Johnson | RéservationNone at this time.
Sara ColeThe employee at the counter very helpful and friendly I was very pleased with the service at this location.
carlos alvesThe customer service people at 105 Bates Street, Pawtucket, RI, although very nice to us, gave us the wrong drop off location. Perhaps, they were led by the automated computer program that directed us to the wrong drop off location. In fact, the drop off location at 560 Bank St. Waterbury, CT was closing and if we were any later, we would have lost a great deal of time finding the correct drop off location at 169 Meriden Rd, Waterbury.
Eugene RipaI did an after hours pickup. The dolly I rented was not put in the uhaul. And the after hours way of Picking up a truck is ridiculously difficult. Was my worst experience by far with renting uhauls.
Donna MoreinNothing to improve in our experiences so far!! :)) We have had a great experience with the few times we have rented trucks for New England Storage on Bates St. Pawtucket, RI 02860. We also rented 2 Storage units at the same place. The lady Christina was excellent & also has a great personality. She also was very knowledgeable in her job. Thanks for a great job!! Sincerely
Steve RainoneThe outside of the building needs a little more cosmetic arrangement.
Pedro MendezGood Service
Alberto Xanvery helpful and personable staff
Mario GarridoWas NOT informed to expect a confirmation call from stg unit employee and had a temporary issue when I missed the call and didn't hear a message the left for 3 hours. They gave away my reserved unit.
Michael McIntyre | RéservationVery friendly and helpful staff.
Kelsey Kanoff | RéservationAll associates were extremely helpful, will definitely recommend to others and use again.
Jaime Whear | RéservationVery friendly and helpful!
Gregory Carlin | RéservationGreat customer service and place was quick and easy for me to move my stuff in
Joseline Dagraca | Réservationgood!
Rose Sao | RéservationEverything was fine! Storage ia the right size so the customer service rep on the phone asked what i would need it for and gave me a suggestion. Good size.
Brieana McKinley | RéservationHappy with the storage unit.
BARBARA Drape | RéservationGood place to store your belongings.
Alberto Xan | RéservationThe facility was very dirty. It was also listed as climate controlled online. It was not climate controlled. There was old furniture all over the place that was a trip hazard.
David DuBois | RéservationWould use again if I needed to, the staff was always nice and the facilities were clean
JILL PAULHUS | Expérience généraleVery well lit, easy access to my unit and moving carts always available for use by the door, making my life so much easier! The staff were friendly and professional. I would definitely recommend!
JESSICA BOUCHARD | Expérience généraleVery kind and very helpful staff Keep up the excellent work
PAPA KHOULE | Expérience généraleThank you for the services and the time well spent with you guys thank you
RICARDO RODRIGUEZ | Expérience généraleChristine was nice but the guy was not so friendly. The only reason I would recommend them is because of Christine it was jus the guy working there I would give them a bad rating. He should be nicer
RHONDA WRIGHT | Expérience généraleGreat!
BRAD GIRESI | RéservationFriendly staff. Plenty of cameras around. Nothing to worry about. Thanks guys !
ELTON NASCIMENTO | Expérience généraleVery clean and accessible storage that more than met my needs. I definitely recommend prepaying in advance for as many months as possible to obtain the one-time 50 % discount!
MICHAEL BORKUM | Expérience généraleVery good
Dodi Feldman | RéservationStaff was very nice . Also very helpful explaining
Daniel Donovan | RéservationI highly recommend New England self storage. They are professional, helpful and a very friendly staff both in person and on the phone. Thank you guys for your service.
CARMEN REY | Expérience généraleEverything was good
JOSE PADILLA | Expérience généraleVery friendly. Expleained everything clearly. Answered all my questions.
Rosanne Russo | RéservationVery clean and very polite
CANDACE BATES | Premières impressionsFacility was semi closed wasn?t able to open a unit in my name. Was able to open a new unit under my sisters name who was an existing unit holder.
ADNEY MARTINS | Premières impressionsEverything was super easy. I made the reservation online and Christina called me to confirm. When I came to the facility, she showed me several units so I could decide on the right size.
FREDRICK WAMBOLT | Premières impressionsNice facility. Good service. Don?t know how great it wil be until it?s done, I suppose
JENNIFER BRUNO | Premières impressionsThe staff was friendly, the process was easy and the unit itself was great. They`re undergoing some renovations, which left some cracks in the flooring that were a little difficult to navigate.
Privacy Request | Premières impressionsChristina at the front desk was so kind, patient and helpful. I also really appreciated the fact that the units are located inside. Feels safe and secure. Merci.
TAYLA DELAIVE | Premières impressionsVery easy to access. Great staff who were thorough yet concise and extremely helpful. Storage unit is exactly as described, clean, and secure. Excellent.
Privacy Request | Premières impressionsThis reservation was cancelled. However, I did contact the site directly to confirm the cancellation and they were professional, curteous, and helpful.
Privacy Request | Premières impressionsChristina was very helpful! The facility is clean and they have carts available for use, but the tops of the units are only covered with chicken wire so they are not fullly closed in
ALYSE NOVETTI | Premières impressionsEveryone at the facility was very helpful
KERRI ENGLISH | Premières impressionsHelpful employees, okay facility.
CANSU ASLANTAS | Premières impressionsFacility was clean staff was friendly
CATHERINE WOOD | Premières impressionsExcellent customer service and easy to load in and out.
Privacy Request | Premières impressionsExcellent customer service and easy to load in and out.
SANDRA CONNOR | Premières impressionsVery friendly staff.
TAG TANALSKI | Premières impressionsNice facility, easy access, friendly service!
Privacy Request | Premières impressionsThis location is conveniently located near the RI-MA line. Despite still being under construction while they add new storage, the location is quiet, clean, temp controlled, and easily accessible.
ANTHONY SANTOS | Premières impressions