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Patricia L
Customer Reviews for Northwest Orlando Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing. Customer service was great! Very friendly, knowledgeable Drop off was as easy as pick up. Definitely recommend this location. I will be using again!
Patricia MAs soon as opened the door I saw a stain on the inside back of the van so I took pics with my phone. Once I parked to load the van and reopened the back door I saw the stain was wet!… so it's leaking/running/coming from behind the divider behind the front seats. I put down newspaper to Not damage my boxes and walked round to the side door. I opened the side door and AN A WHOLE ARMY OF ROACHES SCATTERED IN EVERY DIRECTION! I had to purchase roach spray to try and prevent transferring y'all roaches into the venue.
TEQURITE DThey gave a cargo van full of roaches and a bad battery I was broken down for About 5 hrs getting a jump
Adriana VThe management on site has excellent customer service and I highly recommend this location.
Brittany WDidn't check the fuel level when I picked it up but was told it was full. Drove 13 miles and put 7,5 gallons in it before returning. App is terrible. Took a couple of reboots to move forward with a return. Attendant was not available during posted open hours. Sign on door read open but was locked. Employee sleeping on the job?
Ronald PThe truck that I rented needs to go in for a maintenance because it is running rough and it sounds like it needs new brakes and rotors. Feel free to reach out to me due to, I have my own roadside service business, and I'm a mobile mechanic aswel. Merci.
GEORGE GIT WOULD BE NICE IF THE VEHICLE WAS A LOT MORE CLEAN AND HAD A FULL TAMK OF GAS WHEN IT IS RENTED OUT.
kevin mFast in & out, friendly & courteous service. An overall great experience.
Carl SYou don't need to do nothing different this my second time renting an the service was easy an great person who help was nice friendly full of smile so if you want the best go to north west
David hThey tried to help with the issue I had but the owner did not help with the cost from the original location in Tamarac. Uhaul customer service said they could not help me with the double cost. Horrible customer service
Malcolm PYou are wonderful stay like that. Thank you.
Patricia LI'm currently waiting to receive a bill and get the hold from my card. The website didn't say anything about a $100 hold on my card. It is 8/3/23 at 11:37 PM & I still have not received anything about my final bill, I turned my rental in before my designated time and still have not received anything and I believe she rented out the truck before she did my final paper work.
Charisma cAmazing service and efficiency! They helped made my move so much easier… Very clean and accessible facility. Merci
Sylvain CRien
Yoshiki VThe lady's in the office were very nice. Pick up and drop off was very easy. Had no issues with the truck.
Keona PNothing! There customer service was excellent!🙌🏾
Aujanique DExplain the cost.!!!!
Annette FWas not given back Dl after checking in I found out after when I was on the road. Thank God I didn't get pulled over
Raymond KThe lights in the bathroom didn’t work the person post to be upfront was not there had to call the corporate office to try to track her down
William TThe van broken and beat up and need a new one. The employees told me false information to get me to Rent it . Manager didn't know who the young lady was that gave me the information and they over charge me . And this was the worst I ever had .
candace bGreat agent. Helped us with the whole event
Vincent ENot be so quick to call a customer and tell them that they will be charged for not returning the truck when it was a State of emergency due to IAN. There was no compassion for me of my safety and they were closed so I couldn't ever get storage for days..so I couldn't return the truck with all my stuff on it but the lady at North Western was not professional and was only concern was telling to tell me I would be charged for the extra time I have the truck due to a State of emergency....
lorna gThe initially changed my pick-up location due to over booking and when I arrived to the new location, the truck was down.
Alexandra BMake sure your equipment is clean.
ORENTE CCheck the vehicle before renting it out so you can't charge me over the amount or others. Expect the vehicle once returned with the person who was renting.
Brianna JI’ve used uhaul several times but I must say this location is my favorite excellent customer service
Stacey Mthe truck was totally dirty, in the internal part it did not comply with the cleaning program, the floor was dirty, waste on the doors and the car was not disinfected
Rhonnie MBetter
KENNY CExcellent customer service!
Roderick SDrop off after hours only, no interaction.
VANESSA WThe customer service was flawless! Picking up and dropping off my truck was a smooth easy experience.
Julius DThe company charged me on my credit card twice, I’m a 100 % sure that I’m not recommending this company never.
Jennifer NThe location itself wasn't too Bad. It's in the hood but every location needs service and business for it to move forward. The attendant was curious and friendly so that was a positive.
Eric PVERY FRIEDLY AND FAST SERVICE
jose mLe meilleur
Youri AI was told it would be cheaper to drop the truck off early so I did and was charged 20 dollars extra! Shame
ISHAI PNothing. My experience was excellent.
Kayon CThe person in desk was indeed very nice and professional in addressing my check out.
Mauricio GQuick and easy check in. The guy who checked me in was friendly and polite.
Latisha SI made a reservation and was sent to four different locations to finally locate the truck at this location I’m not sure why you would book a reservation at a location and not have a vehicle I wasted two hours to finally find a vehicle that I should’ve picked up at 9 o’clock in the morning I believe I should be compensated for running all over town to find a vehicle when you weren’t able to keep the reservation at the original location does cost
GILBERT FVery pleased with service and equipment.
william RKeep offering clean and well maintained units , keep training and supporting your customer service employees who provide professional assistance over the phone .
Osman AContinue the great service I received.
Randall PI had to wIt 46 minutes for someone to arrive back to office.
Patrick BThe guy was very cool good customer service
Marc LI was in and out. No wait employee was very polite
Shanell RThe attendant stopped me in the parking lot acted like the truck wasn’t to be returned to his location at first and made me feel like I was dropping the truck off at a wrong location or like it didn’t belong to UHaul..even with me having all the documentation I didn’t feel like I was welcome and the return of the truck was being scrutinized
Sean AThe staff here were exceptional. Understanding & kind. Extremely accommodating & wish I could rent cars from here.... No problems at all here!!!
Justin AI was overcharged by over $125 & now there’s nothing that I can do nor my bank until the charges go from pending state, now I have NO MONEY due to this!
voncile pI decided to use the app to check in for my rental. When asked if the rental was clean, I answered no and provided 3 images of evidence clearly showing the dirt and sand inside the unit. I complete my check in and proceed to use the rental without a problem. When I return to the location to drop of the rental, I once again decide to use the app to complete the return. When asked whether or not the rental was clean enough for another family I responded no, as I had previously stated during the check in. Lo and behold when I arrive at the final confirmation screen, I see a $25 cleaning fee added to the final bill. I closed the app and completed the return with the location attendant. Why even bother asking me if the vehicle was clean during my check in process? Even with the images I provided, which were taken at the moment I started my rental, your automated system just charges the next costumer if they just answer no to the cleanliness question in the checkout process. This is a frankly dumb oversight. Why provide a service that does not work? Why ask me for information if it won't really matter when it's time to checkout? I appreciate the attendant being very understanding and assisting with the checkout process. I would highly recommend U-Haul review their in app check in and checkout applications to correct this inconsistency.
Carlos Rvery courteous staff
lynda b