Nothing, the person that handle the contract was very nice, did explain all we needed to when we brought back. All good.
Gary W.
Customer Reviews for One Stop Storage Santa Ana
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff provides excellent customer service and friendly atmosphere. Second time using this service and it was super easy, efficient and affordable. Will def recommend to others and come back.
Kimberly D.Friendly staff was great..best part of my stressful move..thnx Uhaul
Natalie S.Muy buen servicio lo recomiendo
Mario R.Your service it's great 👍🏼
Juan B.Rien
Daniel G.Monica was a great help.in coordinating and accommodating with my needs. I will recommend renting from this location. Prices are fair service is great
Ramon V.Location is hard to find and there is no parking.
Ronald M.Quick and friendly service.
Quang N.First of all there's only 1 parking space. So if you rent a truck for a couple hours and want it to rent urn to the same location you better find place in the street. 2nd : the truck that they gave me… needs to put it inside the trash ASAP! what a dangerous thing, I can not believe that U-Haul stil renting that old and not well maintained truck
Brandon C.The employee who helped me was very nice, professional, and informative!! Very great service! Next time I need this service again, I will definitely come back and I definitely will recommend this to my friends in the future! Great job! Thank you again.
Nancy T.I received EXCELLENT customer service. Thank you sincerely. Nader Akhavan
NADAR A.I found the process to be simple. The Clerk was friendly and very knowledgeable of all the products and was willing to assist in what I needed. He took the guess work out of getting a U-Haul and Storage. Was very accommodating and offered assistance. I found the device I received to be very professional. Resealable rates and convenient location.
Angela K.Better truck cleanness
Andrea M.Excellent customer service ( Monica deserves a raise )
Luis T.Monica was the best, give her a raise!
JoseA S.Was over charged, took hours trying to get a hold of customer representative.
Tommy P.More U-Haul pickup trucks 👍
Rene K.Could've been a better experience, but no one was there when we dropped off the u haul
Jennifer C.Employee was very helpful amd friendly.
SAUNDRA M.Great customer service at this location.
Javier E.Bad customer service,
TANIMO M.The dispatcher at the front desk was very helpful and provided me with everything I needed. Very professional and completed everything in a timely manner.
NICHOLAS S.Best U Haul Customer service I've ever had, highly recommend this location!
Darrell G.Sal was awesome during the drop off made the check out process easy.
Chris P.Thanks again for your help
Tuong N.im so happy when i comes to the office and they're so nice to me like family
Tuong N.Monica, the manager was very efficient and accommodating.
Joselito T.Great service considering the coronavirus protocols all went smoothly.
Maria P.nothing, Staff was very helpful, courteous and professional. Great job !
Long T.Agent was fantastic! Made the move simple!
Drew A.Monica Rivera is a great agent and super representative for U Haul. Courteous, organized and fast.
Karl O.-was charged for furniture pads when I did not rent/use any -back of the truck was dirty (dirt and leaves) when I opened the door but still went ahead and swept it all out for you
Christian M.Loved my experience, thank you for making it so simple and easy!
Andrew S.Nothing, overall my experience was excellent, thank you guys for the great overall experience, I will be coming to you guys for all future work or personal needs ... thank you
joseph M.Nothing. Best experience renting any vehicle I ever had. Thanks, Bruce.
Bruce S.Excellent service à la clientèle.
Nguyen T.Pick up process was so slow.
Sefa D.Keep doing just what you're doing that's awesome enough
Gary G.Receptionist Monica was very pleasant and made it a nice experience
Gary E.the lady who was helping me was great and everything was stress free, thanks again. I will definitely use your services again in the future!
Emil B.The guy here was GREAT i would recommend this place for storage and uhaul nice young man. He fixed wat was messed up on my order
debbie E.Customer service was lacking. I came back to return the truck I rented and the front door was locked. I looked through the window and could see someone sitting at the front desk so I waited a few minutes before knocking again. I knocked again and was given the index finger for "one minute." He did not even raise his head or have an apologetic expression. When he finally decided to open the door the incident was not acknowledged and didn't get a generic apology.
Quyen L.The front desk needs to put effort and meet the client at the truck to check the mileage and gas before renting it out. It is just simple laziness. I was told by the reservation desk that I can park my car until I return with your truck. The front desk sounded very discouraging when she said, "but we are not responsible!" She could use a customer service training. The side view mirror was not adjustable to my use. It has very limited settings. That is a safety hazard issue. I was told by someone that I should not expect much. "It's U-Haul." I believe all companies can make improvements. It is a competitive market.
Glenn R.I had to come to this location to pick up a 10' truck because the first location did not have the truck available for me (even though I had a reservation).
William M.The whole experience was horrible. The staff in store was not knowledgable and gave incorrect information. Doubt I will stay as a customer of U-haul after many yrs this experience will not be forgotten. In the end they ended double charging me which is unacceptable.
ANNA M.