Nothing, the person that handle the contract was very nice, did explain all we needed to when we brought back. All good.
Gary Wirth
Customer Reviews for One Stop Storage Santa Ana
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Staff provides excellent customer service and friendly atmosphere. Second time using this service and it was super easy, efficient and affordable. Will def recommend to others and come back.
Kimberly DuranFriendly staff was great..best part of my stressful move..thnx Uhaul
Natalie StarkMuy buen servicio lo recomiendo
Mario RaymundoYour service it's great 👍🏼
Juan BaronRien
Daniel GrupenhagenMonica was a great help.in coordinating and accommodating with my needs. I will recommend renting from this location. Prices are fair service is great
Ramon VelaLocation is hard to find and there is no parking.
Ronald MerrittQuick and friendly service.
Quang NguyenFirst of all there's only 1 parking space. So if you rent a truck for a couple hours and want it to rent urn to the same location you better find place in the street. 2nd : the truck that they gave me… needs to put it inside the trash ASAP! what a dangerous thing, I can not believe that U-Haul stil renting that old and not well maintained truck
Brandon CasarrubiasThe employee who helped me was very nice, professional, and informative!! Very great service! Next time I need this service again, I will definitely come back and I definitely will recommend this to my friends in the future! Great job! Thank you again.
Nancy tapiaI received EXCELLENT customer service. Thank you sincerely. Nader Akhavan
NADAR AKHAVANI found the process to be simple. The Clerk was friendly and very knowledgeable of all the products and was willing to assist in what I needed. He took the guess work out of getting a U-Haul and Storage. Was very accommodating and offered assistance. I found the device I received to be very professional. Resealable rates and convenient location.
Angela KellyBetter truck cleanness
Andrea MarinExcellent customer service ( Monica deserves a raise )
Luis TovarMonica was the best, give her a raise!
JoseA SantillanWas over charged, took hours trying to get a hold of customer representative.
Tommy PinonMore U-Haul pickup trucks 👍
Rene KoeulCould've been a better experience, but no one was there when we dropped off the u haul
Jennifer CastilloEmployee was very helpful amd friendly.
SAUNDRA MCCORMICKGreat customer service at this location.
Javier EspinoBad customer service,
TANIMO MILIKINIThe dispatcher at the front desk was very helpful and provided me with everything I needed. Very professional and completed everything in a timely manner.
NICHOLAS SHEMOBest U Haul Customer service I've ever had, highly recommend this location!
Darrell GariSal was awesome during the drop off made the check out process easy.
Chris PhanThanks again for your help
Tuong Ngoim so happy when i comes to the office and they’re so nice to me like family
Tuong NgoMonica, the manager was very efficient and accommodating.
Joselito TiongsonGreat service considering the coronavirus protocols all went smoothly.
Maria Paznothing, Staff was very helpful, courteous and professional. Great job !
Long TonAgent was fantastic! Made the move simple!
Drew AdamsMonica Rivera is a great agent and super representative for U Haul. Courteous, organized and fast.
Karl okada-was charged for furniture pads when I did not rent/use any -back of the truck was dirty (dirt and leaves) when I opened the door but still went ahead and swept it all out for you
Christian MendozaLoved my experience, thank you for making it so simple and easy!
Andrew SafabakhshNothing, overall my experience was excellent, thank you guys for the great overall experience, I will be coming to you guys for all future work or personal needs ... thank you
joseph murilloNothing. Best experience renting any vehicle I ever had. Thanks, Bruce.
Bruce SenatorExcellent service à la clientèle.
Nguyen TranPick up process was so slow.
Sefa DegirmenciKeep doing just what you're doing that's awesome enough
Gary GardnerReceptionist Monica was very pleasant and made it a nice experience
Gary Engelkethe lady who was helping me was great and everything was stress free, thanks again. I will definitely use your services again in the future!
Emil BachevThe guy here was GREAT i would recommend this place for storage and uhaul nice young man. He fixed wat was messed up on my order
debbie earleyCustomer service was lacking. I came back to return the truck I rented and the front door was locked. I looked through the window and could see someone sitting at the front desk so I waited a few minutes before knocking again. I knocked again and was given the index finger for "one minute." He did not even raise his head or have an apologetic expression. When he finally decided to open the door the incident was not acknowledged and didn't get a generic apology.
Quyen LeThe front desk needs to put effort and meet the client at the truck to check the mileage and gas before renting it out. It is just simple laziness. I was told by the reservation desk that I can park my car until I return with your truck. The front desk sounded very discouraging when she said, "but we are not responsible!" She could use a customer service training. The side view mirror was not adjustable to my use. It has very limited settings. That is a safety hazard issue. I was told by someone that I should not expect much. "It's U-Haul." I believe all companies can make improvements. It is a competitive market.
Glenn RiceI had to come to this location to pick up a 10' truck because the first location did not have the truck available for me (even though I had a reservation).
William MorrisThe whole experience was horrible. The staff in store was not knowledgable and gave incorrect information. Doubt I will stay as a customer of U-haul after many yrs this experience will not be forgotten. In the end they ended double charging me which is unacceptable.
ANNA MOLINA