Customer Reviews for One Stop Storage Santa Ana
(U-Haul Neighborhood Dealer)

72 évaluations

1401 N Harbor Bl   Santa Ana, CA 92703

(714) 554-0265

Heures d’ouverture

  • Mon-Sun: 9:30 am–5 pm

Services dans cet établissement :

Pour nous contacter

(714) 554-0265

1401 N Harbor Bl
Santa Ana, CA 92703

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 9:30 am–5 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing, the person that handle the contract was very nice, did explain all we needed to when we brought back. All good. 

Gary Wirth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar Ayala 
Évaluation :
5

Staff provides excellent customer service and friendly atmosphere. Second time using this service and it was super easy, efficient and affordable. Will def recommend to others and come back.

Kimberly Duran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caterina Halls-Richards 
Évaluation :
5

Friendly staff was great..best part of my stressful move..thnx Uhaul

Natalie Stark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Picture 
Évaluation :
5

Muy buen servicio lo recomiendo

Mario Raymundo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Nguyen 
Évaluation :
5

Your service it's great 👍🏼

Juan Baron 
Évaluation :
5

Rien

Daniel Grupenhagen 
Évaluation :
5

Monica was a great help.in coordinating and accommodating with my needs. I will recommend renting from this location. Prices are fair service is great

Ramon Vela 
Évaluation :
2

Location is hard to find and there is no parking.

Ronald Merritt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william thoma 
Évaluation :
5

Quick and friendly service.

Quang Nguyen 
Évaluation :
3

First of all there's only 1 parking space. So if you rent a truck for a couple hours and want it to rent urn to the same location you better find place in the street. 2nd : the truck that they gave me… needs to put it inside the trash ASAP! what a dangerous thing, I can not believe that U-Haul stil renting that old and not well maintained truck

Brandon Casarrubias 
Évaluation :
5

The employee who helped me was very nice, professional, and informative!! Very great service! Next time I need this service again, I will definitely come back and I definitely will recommend this to my friends in the future! Great job! Thank you again.

Nancy tapia 
Évaluation :
5

I received EXCELLENT customer service. Thank you sincerely. Nader Akhavan

NADAR AKHAVAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john terberg 
Évaluation :
5

I found the process to be simple. The Clerk was friendly and very knowledgeable of all the products and was willing to assist in what I needed. He took the guess work out of getting a U-Haul and Storage. Was very accommodating and offered assistance. I found the device I received to be very professional. Resealable rates and convenient location.

Angela Kelly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin Sanchez 
Évaluation :
3

Better truck cleanness

Andrea Marin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona Stafford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scarlett Montano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scarlett Montano 
Évaluation :
5

Excellent customer service ( Monica deserves a raise )

Luis Tovar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scarlett Montano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scarlett Montano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scarlett Montano 
Évaluation :
5

Monica was the best, give her a raise!

JoseA Santillan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex Tran 
Évaluation :
1

Was over charged, took hours trying to get a hold of customer representative.

Tommy Pinon 
Évaluation :
5

More U-Haul pickup trucks 👍

Rene Koeul 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Velazquez 
Évaluation :
3

Could've been a better experience, but no one was there when we dropped off the u haul

Jennifer Castillo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Long Nguyen 
Évaluation :
5

Employee was very helpful amd friendly.

SAUNDRA MCCORMICK 
Évaluation :
5

Great customer service at this location.

Javier Espino 
Évaluation :
1

Bad customer service,

TANIMO MILIKINI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sing h Tong 
Évaluation :
5

The dispatcher at the front desk was very helpful and provided me with everything I needed. Very professional and completed everything in a timely manner.

NICHOLAS SHEMO 
Évaluation :
5

Best U Haul Customer service I've ever had, highly recommend this location!

Darrell Gari 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC PENA 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUDY Thompson 
Évaluation :
5

Sal was awesome during the drop off made the check out process easy.

Chris Phan 
Évaluation :
5

Thanks again for your help

Tuong Ngo 
Évaluation :
5

im so happy when i comes to the office and they’re so nice to me like family

Tuong Ngo 
Évaluation :
5

Monica, the manager was very efficient and accommodating.

Joselito Tiongson 
Évaluation :
5

Great service considering the coronavirus protocols all went smoothly.

Maria Paz 
Évaluation :
5

nothing, Staff was very helpful, courteous and professional. Great job !

Long Ton 
Évaluation :
5

Agent was fantastic! Made the move simple!

Drew Adams 
Évaluation :
5

Monica Rivera is a great agent and super representative for U Haul. Courteous, organized and fast.

Karl okada 
Évaluation :
4

-was charged for furniture pads when I did not rent/use any -back of the truck was dirty (dirt and leaves) when I opened the door but still went ahead and swept it all out for you

Christian Mendoza 
Évaluation :
5

Loved my experience, thank you for making it so simple and easy!

Andrew Safabakhsh 
Évaluation :
5

Nothing, overall my experience was excellent, thank you guys for the great overall experience, I will be coming to you guys for all future work or personal needs ... thank you

joseph murillo 
Évaluation :
5

Nothing. Best experience renting any vehicle I ever had. Thanks, Bruce.

Bruce Senator 
Évaluation :
5

Excellent service à la clientèle.

Nguyen Tran 
Évaluation :
3

Pick up process was so slow.

Sefa Degirmenci 
Évaluation :
4

Keep doing just what you're doing that's awesome enough

Gary Gardner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Ortega 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kien tram 
Évaluation :
5

Receptionist Monica was very pleasant and made it a nice experience

Gary Engelke 
Évaluation :
5

the lady who was helping me was great and everything was stress free, thanks again. I will definitely use your services again in the future!

Emil Bachev 
Évaluation :
5

The guy here was GREAT i would recommend this place for storage and uhaul nice young man. He fixed wat was messed up on my order

debbie earley 
Évaluation :
2

Customer service was lacking. I came back to return the truck I rented and the front door was locked. I looked through the window and could see someone sitting at the front desk so I waited a few minutes before knocking again. I knocked again and was given the index finger for "one minute." He did not even raise his head or have an apologetic expression. When he finally decided to open the door the incident was not acknowledged and didn't get a generic apology.

Quyen Le 
Évaluation :
1

The front desk needs to put effort and meet the client at the truck to check the mileage and gas before renting it out. It is just simple laziness. I was told by the reservation desk that I can park my car until I return with your truck. The front desk sounded very discouraging when she said, "but we are not responsible!" She could use a customer service training. The side view mirror was not adjustable to my use. It has very limited settings. That is a safety hazard issue. I was told by someone that I should not expect much. "It's U-Haul." I believe all companies can make improvements. It is a competitive market.

Glenn Rice 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MINH TRAN 
Évaluation :
3

I had to come to this location to pick up a 10' truck because the first location did not have the truck available for me (even though I had a reservation).

William Morris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay Ecker 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth Diaz 
Évaluation :
1

The whole experience was horrible. The staff in store was not knowledgable and gave incorrect information. Doubt I will stay as a customer of U-haul after many yrs this experience will not be forgotten. In the end they ended double charging me which is unacceptable.

ANNA MOLINA 
Non les évaluations ont été soumises pour cet établissement.

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