Le client n'a pas laissé de commentaire.
Kyawnna S
Customer Reviews for Racemaster Engineering
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The transmission was not shifting right
Daniel mty,for the good service
DOMINIC POwner was extremely helpful and friendly.
JENNA DEverything was great. Owners were friendly, helpful and professional. Vehicle was very clean and ran well. Move went great!
Diane SSUGGESTED IMPROVEMENTS: USE THE K.I.S.S. PRINCIPLE. DO NOT SUBJECT THE USER TO FIVE PAGES OF UPSELLING. DO NOT MAKE THE "CONTINUE WITH YOUR ORDER BUTTON A SMALL HYPERLINK BENEATH THE LARGER BUTTON TO BUY MORE. KEEP UPDATING THE APP UNTIL IT WORKS. TRAIN EMPLOYEES TO NOT LIE TO CUSTOMERS ABOUT BECOMING FRUSTRATED. EMPOWER EMPLOYEES TO ACTUALLY BE ABLE TO HELP OR COMPENSATE CUSTOMERS WHO ARE EXPERIENCING DIFFICULTIES WITH THE CLUNKY SOPS OF UHAUL SO THAT A POOR EXPERIENCE CAN BE MITIGATED. UHAUL'S TECHNOLOGY HAD ISSUES ON BOTH THE PICKUP AND RETURN. 1-2 HOURS OF MY TIME WAS WASTED. ONE EMPLOYEE CALLED MY WIFE AND EXPRESSED FRUSTRATION AND RUDENESS (THIS WAS THREE PEOPLE UP THE MANAGEMENT CHAIN. WHEN YOU ARE RUNNING A BUSINESS, PROVIDING FOR OTHERS, AND ON A TIMELINE, A $50 REBATE CHECK DOESN'T COVER OR COMPENSATE FOR THE PERSONAL TIME LOST, THE EXTRA TIME LABORERS ARE ON THE CLOCK, THE INCONVIENENCE TO CUSTOMERS, AND THE TARNISHING OF THE REPUTATION OF OUR BUSINESS DUE TO UHAUL'S OVERCOMPLICATED TECH WHICH IS KNOWN TO HAVE BUGS. USING A BROKEN APP AND TALKING TO 3 DIFFERENT PEOPLE SHOULD NOT BE NEEDED TO ACQUIRE A 3 DIGIT CODE TO UNLOCK A LOCK BOX TO GET THE KEY FOR THE TRUCK AFTER HOURS. I AM DISSAPPOINTED. UHAUL HAS SO MUCH POTENTIAL AND I LIKE TO GIVE BUSINESS TO THE LOCAL SITES, BUT AFTER THIS EXPERIENCE (AND THE ONE BEFORE), I AM LOOKING FORWARD TO RENTING FROM PENSKI AND BUDGET.
Andrew HNothing it was perfect !
Barbara Kovercharged, putting it in dispute
Rakesh RAny time I need a uhaul I will always go there for a truck I won't go anywhere else
Cindy SEverything was just as expected. No change needed with this supplier
Renate LGreat place to get a Uhaul from. Enjoyed talking with the owner. Will recommend to anyone in the area that needs to rent a Uhual
Nathan SJim runs an exceptional business for Uhaul. Easy to work with, great customer experience! Merci.
JAMES GAlways the best at this location
Michael CNot a thing, Racemaster was a pleasure to work with.
JOHN WJim was pleasant and helpful
Robert KVery easy and kind people working there.
Mary FThe location was great and process was very smooth. Owners were very courteous and professional. Recommend this location if you are in the Oswego, NY area.
Lynn BLove Racemaster. I've gotten all my uhauls there in the past six years. Always gives excellent customer service
Amber SGreat experience every time.
Michael CClean the inside of the windshields
Linda SManager, Mr. Paternosky, went out of his way to make the experience of renting a U Haul from him exceptional. I would and will use this location for my future UHaul rentals.
MARTIN TMy chosen uhaul guy is awesome! I couldn't ask for any quicker and efficient service to assist with my extremely busy schedule.
JUSTIN KOwner was pleasant and helpful
Anthony KAwesome customer service. I had my confirmation changed twice. Jim was very good to me. He took time to help and really cares for his customers.
Kenneth WThe process was extremely simple and the owner of the establishment was nothing short of amazing! Will definitely be using them again for any uhaul needs!
Shawna FN.D.
Stacey CShouldn’t be so expensive
Stacey CExcellent customer service will be renting again from this location
JEANNE HI will rent from this location in the future. The owner was awesome!!
JONATHAN BComplaint already filed.
theresa MMy mom drove the uhaul and when the speed limit was 40 all she said was it felt like the whole thing was rattling.
Eternity EEverything was great, nothing needs to be improved.
david sJim Paternoster gave us fast, friendly, and professional service! Merci.
GEOFF MNothing everything went smoothly!! Great place to rent a U Haul
John MThis uhaul location the best, always 100 % dependable and friendly
Michael CSuper service again and again! Great people to do budiness with
ROB TExcellent Service !
TIM HThe U-Haul I rented felt very unsafe to drive. The steering wheel was really shaky and so was the whole front end of the truck. This is obviously something that U-Haul would need to rectify, not the place I picked the uhaul up at.
Brittany PRented alot from Racemaster Jim is extremely helpful and super accommadating
ROB TSecond time renting from Jim @ Racemaster, would highly recommend.
John Whad a landlord problem and the owner helped us get the right truck. nice guy
HARRY DHave rented a variety of vehicles from this location and it is always a positive experience!
Lee WI was confused but Jim made everything clear. He was great.
VICKI GJim is a good guy and took very good care of me setting it up
JIM MGuy was very rude. A complete Asshole.
John Ldealer distance to far to be useful
Sue HEasy and fast, Jim is great to deal with.
John WThis location was fast. Had me checked out in under a minute.
JASON KRemove snow from the lot
Michael WHad some issues and Jim went out of his way to solve them.
MATT TNeeded new oil, van had terrible MPG, took 60 miles to use 1/2 tank. Smelled like smoke. Attendants hands were filthy but was a nice guy. Place was also pretty dirty.
Thomas CI was going about 12 miles away and back and am charged 75$ I didn't even go far enough to be charged that...the truck check engine light was on and the trucks couldn't be dropped anywhere else but his spot...the 75$ is a problem I'll be calling customer service later I shouldn't have been charged 40 over the rental I did not drive that far I've rented uhauls from Liverpool and paid as much going farther than I did this week
Kari HReturn customer. Very satisfied!
Rebecca VSeveral people waiting in line on Saturday morning - staff could use help during busy time so as not to impact customers time requirements.
Richard CI specifically declined the extra 8 dollars in insurance when booking. I was charged that fee anyway and never authorized it at any point.
Joshua D