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Customer Reviews for Oviedo Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very kind and fast
PEDRO MRegistered online doing everything possible for quick pickup and it took an hour to get out the door. Also was charged for gas that I was said was not topped off. I used it for 12 miles and I put $5 of gas in it and took it back and they charged me an additional $10 to top it off. I didn't get it topped off.. I have photo of gas gage to prove it. Also when I dropped it off no one was there so I just dropped key in box.
James HPerson who helped was extremely rude not to just me but everyone who was there to pick up. I'll never use that location again.
Ed BHow are you charging for a speed limit violation... After the fact, And no evidence shown
Harold DI can't believe how fast it was never had a u-haul experience like this one. Great place to rent a u-haul.
Robert HNothing location specific as the people in the office were friendly, helpful and knowledgeable. The only issue I have is with UHaul itself. The last 2 times I have rented from the company, the app hasn't functioned properly and some of the info had to be entered by the attendant. overall, the app is clunky and needs to be revamped.
alberto mMerci
PEDRO MGood U-Haul rental
James CThe team were super efficient and friendly
CARYL GJust awesome and friendly people to work with.
John MBecky is very knowledgeable, and friendly, I was in and out in no time. The best!!
Edgar CCustomer service was not friendly or helpful
EMMETT KSecond time this month I rented the big 26" truck and both were positive experiences. The manager is terrific. Highly recommend Oviedo Auto Repair. Merci.
Richard OAlways friendly and excellent service
John MRude staff.
Jon TVery helpful location.
Richard FPut newer tires on the trailer
Alexander DIt took us 45 minutes to try to return the truck with the online system. Truck was ok
Lisette Nthere is nothing to improve, friendly, fast and efficient process!!
william hPick up was a little disorganized. Parking lot was mostly dirt, and a bit muddy. Trailer had not been swept clean by prior renter. Location was very convenient for me, however, so I would use again.
Charles KQuick and easy
Richard RThe original drop off location was compass U-Haul and they were not open or present, even though I was confirmed to drop the truck there and was supposed to be open. The manager on site did not answer the phone. Called U-Haul and was redirected to the broadway location and they accepted the truck. The roof leaked on my furniture and Iit appeared that a repair had failed. Overall less than perfect experience
Otis YService Rep was very unfriendly and upon returning refused to take the trailer off of my truck unless I backed into a tight area where it had been located prior (which I didn't feel comfortable doing). When I told him I didn't feel comfortable maneuvering in such a tight space, he suggested he could drive my automobile and "make it". When I refused, he told me I could take the trailer off anywhere I felt comfortable (except his parking spaces) and began to film me with his phone while I (the customer) unhooked the trailer from my auto. I would avoid this location at all costs. Have used other locations for years and they have been wonderful!
ALBERT GTrailer had lots of outstanding maintenance issues.
Richard BThe man checking me in was incredibly odd. As I was backing the vehicle to the trailer, he would yell completely unintelligible commands. When he placed the trailer on the hitch, he told me it was not on the ball correctly, I went too fast, and that if my bumper was damaged, he was not liable. All that was needed was to wiggle the trailer and it fell on the ball fine. Huge overreaction. He took a phone call while I was pulling away when he was supposed to be enduring the lights were functioning. If I have to use this location again, since it is closest, I'll insist I put the trailer on myself.
Christopher UGreat experience!!!
JOSEPH SJob done as advertised. Vehicle was clean and well maintained. No surprise expenses. It helps to get familiar with the tech features of the whole rental process up front to ensure smooth pick up/drop off experience.
Nicholas LService was excellent
MARY MRobert is a nice guy who I would do business with again. It goes without saying that if you are renting on a weekend, make a reservation online and be prepared to wait a short while when picking up equipment on a Saturday or Sunday morning. It's not Oviedo Auto Repairs fault. Those days are obviously the biggest moving days of the week. U-Haul's system allows you to check in and return the vehicle by phone yet some of that is done by text or email and you physically have to wait in line to be given keys to a truck or have trailers attached to your personal vehicle.
Kathleen MThere were no issues picking up the car hauler. I was told by the lady to return it and drop it in tha same spot when it returned it. I was in the process of doing so when the extremely rude guy came out walked opposite from where I was in the lot and started yelling at me to put the trailer back in a different location than I was told when I picked it up. He then proceeded back into the building as I never saw him again. So I went I looking to see if the unit needed to inspected or signed back in. His response was nothing and said I was done and just leave. So I left. Very unprofessional and rude.
Michael RIt was painless and everyone was very helpful!
chris rOn drop off, I was greeted by a very friendly Becky as I parked the truck. The drop-off was quick and simple. Thank you Becky.
Charlie KAwesome
Robert MRobert is a hard working fellow who knows how to provide excellent and consistent service. We utilize his location for pick up and drop off when traveling to our vacation home in NC. We do this every year, and his service has always been top knotch. His front office is pleasantly messy, but he always knows where everything is, and can retrieve needed information, supplies, etc with absolutely no difficulty. Provides a certain down home atmosphere. His use of computerized data entry for both pick up and drop off is superb, and the whole process is seamless and completed with effortless rapidity.
Lawrence KFast and kind service
DAVE WThe office area is a mess, not presentable to a customer. 1st impressions are lasting one. If the office looks like a bomb went off, then how well are the vehicles kept.
Dave MThis place is a dump on every way! The lady was they was not very near ce or helpful. And blamed the company for everything. Claimed that if I returned the trailer after the 8 hours that I said I needed it for I would be charged for another day & that there alwete not 24 hours days any longer. The place was closed when I returned the trailer there was a clipboard on a chair with no instructions on how to check the trailer back in. After attempting 3 times to check it in myself I call the U-Haul 800 number. The message said the wait time was less than 5 minutes it was 10 plus minutes for someone to answer. And was sent another code number to check it in & it still didn't work. I was told she would make note & I would receive an email receipt in the morning.
JEFFREY KRobert was extremely helpful and even though he was busy with a line of customers he handled us all efficiently and politely.
Marc SNothing,
Robert MTodo bien
JOSE CThe drop off location in Oviedo on Broadway sucked she was rude, crude swore at my husband and I a yelled . I would like a supervisor to call me on her. 330-565-0040. She treated us so bad I will never use U-Haul again.
Debbie A