Customer Reviews for Pacific Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Good service. The lady personnel is very accommodating and respectful.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Overall a good experience. The driver side weather stripping coming off. The engine did sound like the transmission might be slipping.

Évaluation :

5

We rented a 15 foot truck online but was told by the agent (Jailen) that it should not have been offered online because it was damaged. Fortunately the 10 foot truck was available. Jailen was very friendly and helpful and made the experience pleasant.

Évaluation :

5

We had multiple problems with the app working properly, when we arrived it said no truck was available, employee was able to check us out via computer. App let us take the pictures when checking out, but when we returned the app would not upload the pictures , it finally said to leave the keys. Office called next day saying they saw that we attempted to check back in.

Évaluation :

3

Make sure the truck functions properly and include the items that the customers are told is included. My truck came with no dolly, the front window was dirty and the back of the truck got stuck and wasn't able to close

Évaluation :

5

I have no complaints or suggestions. Everything was perfect.

Évaluation :

5

It would help to have new wiper blades, especially when it is raining. The blades that were on the uhaul did not work well during the rain.

Évaluation :

5

Great Storage Units with great prices

Évaluation :

5

Staff working is very helpful

Évaluation :

2

I was charge for keeping the truck after hour. The lady never mentioned there will be a fee. She just said if we wanted to drop the keys through the door. Was very disappointed because she did not communicate that with us.

Évaluation :

5

The entire experience was very positive. Thanks for making a tough day a little easier.

Évaluation :

5

Thanks you!!

Évaluation :

5

The process of picking up using the app turned out to be much simpler than I thought. Drop of was also a breeze.

Évaluation :

3

Hate the all on-line service. I'm older and have weak eye site. Using my phone for check-in and check-out is very difficult.

Évaluation :

5

Location only has one choice of vehicle so may not work for everyone. Checking in and out is extremely difficult and customer service assistance was required. It took almost an hour to get the vehicle picked up and then I had issues with the gasoline level. Not sure I would recommend U-Haul. I may try Penske next time for comparison.

Évaluation :

5

I was overcharged and did not get the dolly. I tried calling numerous times. No one answers and 800 number has me in hind for err. I need someone to please. All me at 951-588-3725

Évaluation :

2

Update your vehicles so they don't use so much fuel. The truck was decent.

Évaluation :

3

I had ordered an appliance dolly and it was missing. I had to drive to any location to pick it up. This cause a delay on my move because had appliances to move.

Évaluation :

1

U-Haul was a great help but pacific self Storage staff were very horrible did not want to help us at all

Évaluation :

4

Lo dejan sin gasolina y quieren cobrarme el tanque lleno

Évaluation :

4

Keep doing what works!!! Great rental ezperience!

Évaluation :

2

This facility States they had one truck to rent and it was still out with the previous person. I got the truck 1/2 hour after I needed it. The inside was disgustingly dirty it looks like it hasn't seen a bath in months.

Évaluation :

5

I especially liked the ability to check-in the truck online. This was especially helpful as I returned the truck at lunch time when the office was closed for lunch.

Évaluation :

4

Tabacco smoke. Stinks. I sprayed frabreeze, didn't help much. Put two frantic softer sheets inside cab

Évaluation :

3

This location was mu closest but not my favorite. There was an emphasis that i return the truck with the same amount of gas as i received it or there would be a service charge to load the truck with gas and gas would be charged at $5 per gallon. I received the truck with 1/8 of a tank of gas. Did that mean that the person prior to me using the truck was charged all these fees and yet the truck had no gas. I asked if i return it with more gas will i receive a credit? the answer is no. Ridiculous! I will never go back again. I had to take the truck to the gas station twice which brought my miles up higher. They are scammers at this location.

Évaluation :

5

Thank you,Jeanette, you have been very helpful and courteous on the phone and in person. Please keep up the good work!

Évaluation :

5

Nothing has to do with uhaul, no gas stations near the area.

Évaluation :

4

I can always expect friendly and helpful service from pacific. I've been renting from them for several years now and they are always willing to go above and beyond.

Évaluation :

5

Everything is smooth and people working there are very nice and professional thank you

Évaluation :

5

We still used the drop off location on the original reservation and it was fast, easy and convenient.

Évaluation :

5

Very friendly

Évaluation :

5

The lady was very nice who worked there.

Évaluation :

4

TRyckbwas certainly acceptable, we managed our move without difficulty. Would have been an added bonus if the truck had cruise control as we traveled all on freeway. Otherwise it was ok.

Évaluation :

5

Have the trucks actual on site. I went to my first site and the truck wasn't returned so I had to travel to another site where I received a shorter truck.

Évaluation :

5

Should have listings for available helpers in the area.

Évaluation :

4

I was not told that the U-Haul was parked on the street so I waited, thinking the gentleman was bringing it to me.

Évaluation :

5

Excellent service

Évaluation :

3

The hours listed state Sunday 9-4, we arrived at 9am., office was barely opening and office personnel made it a point to let us know they where closioat 3pm., an hour earlier than listed business hours.

Évaluation :

5

The only thing negative I can mention, is the driver side front head light did not work. Other than that, the young lady that helped me Saturday was very pleasant and extremely helpful. Truck ran good and was easy to drive.

Évaluation :

5

Showed up early on a tuesday morning and the rental process was simple and quick. Returning tge truck was equally as quick and efficient. Merci.

Évaluation :

3

Small inaacuries on the rental agreement. Mileage and gas could be documented better. Overall, pretty good service and timely delivery. Equipment was adequate not very clean, but was serviceable.

Évaluation :

4

Have an issue with not being able to drop off outside of their business hours. It worked out fine this time.

Évaluation :

5

Nothing at all the customer service was excellent

Évaluation :

5

Great job, nice people!

Évaluation :

5

The Lady was very nice to me

Évaluation :

2

The truck I reserved was not available. This is the second time. I was given a bigger truck for the same price but I have to pay late fees to the bigger truck. I would've have dropped the rental off and turned in the keys at a drop box to avoid late fees, but that option wasn't available. Now charged for 3 days due to the holiday was closed and was under the impression I had till noon (my check out & in time) the day after the holiday.

Évaluation :

5

Like always, Pacific Self Storage is a great place to rent a truck. Staff is awesome, knowledgeable, and a pleasure to work with. Makes the moving experience much easier. No waiting in long lines either. So if you need a Uhaul, go see them.

Évaluation :

4

Great experience, easy to use and return.

Évaluation :

4

Great customer service very easy transaction

Évaluation :

1

The worker diana was awesome. The other 2 girls are rude, will roll their eyes at you and talk to you like you are an idiot. The trucks are really old, have lots of miles, have little power and sound like they are going to break down at any given moment.

Évaluation :

3

I feel like they may have given me wrong info. She circled an area on the gas line and I asked where it needed to be when returned. She says it had to be within the circle. I made sure to do that but I was still charged for gas. I am not happy.

Évaluation :

5

The staff at Pacific always go above and beyond what is expected. Having rented at another U-Haul location the same week, Pacific Self Storage gets MY vote, hands down!

Évaluation :

2

Have utility dollies on hand, do not book a vehicle till the previous renter has fully completed rental. We reserved a 26ft. Truck but when we got there the truck was there but the previous renter still had keys because they had not fully paid for vehicle, we had to wait about 30 min for someone to get there to make new key, then I had also requested two utility dollies in my reservation there was none in office so we had to wait for dollies to be delivered to site and then I only got one.

Évaluation :

5

Excellent service.

Évaluation :

3

Employees made us inspect the truck for ourselves and bring out the equipment rental. While they were not rude it was a very impersonal experience. This is our third uhaul experience within the last few months and it was clear this location did the bare minimum in comparison.

Évaluation :

2

There was no gas in the truck. I ran out of gas before I could get to the closest gas station.

Évaluation :

5

Best UHaul experience ever!

Évaluation :

3

This location itself I had no issues. I had asked if I could return the truck to another location cause I thought I was going back Fontana. I called and was transferred to a district office to make the transfer. The women who answered was so rude. She asked what location I would like but told me no it had too be two that she listed. I picked one she said ok and hung up. I had to google it and call that location. which that lady told me it would cost me $50 more than my normal price. something the other lady didn't tell me. I ended up driving it back to Fontana. Never again will I use U-Haul my total invoice was $96 plus $35 to fill the gas tank. I was better off asking two friends with trucks to help move.

Évaluation :

5

Excellent dealer. Great staff. Very helpful and knowledgeable. Clean location. No long lines. Very fast rental process. I highly recommend this location.

Évaluation :

3

Exterior of truck was filthy. I reserved a 17' truck, when I arrived they told me they had me down for a 26' truck since the 17' broke down. I opted for a 15' truck which worked since we also loaded up a couple pickup trucks. It would have been nice to hear from them prior to arrival regarding the truck issue. Two girls at this location, neither seemed too happy to be at work on a Saturday.