Customer Reviews for Pauls Auto And Tire
(U-Haul Neighborhood Dealer)

Évaluation :

4

They are friendly & helpful. The location is easy access from the highway with plenty of room for maneuvering vehicles & trailers. It is a very busy automotive repair, tire service, & towing service. They focus on customer satisfaction & don't sweat cleanliness

Évaluation :

5

Good people to work with

Évaluation :

5

Van was filthy inside and out. Windows super dirty. Paul's auto was very friendly and helpful. IDK who is responsible for the cleaning the equipment.

Évaluation :

4

They have been helpful in the past when I used them. This time I did a self check-in on a Sunday. My first time using the self check-in and that was a learning experience. Video was for trucks not trailer. I had taken pictures & got back in my car out of the rain, then had to re-take pictures as I stepped through the process. I could not upload the pictures I had just taken. Taking the pictures & getting my phone to cooperate with a wet touch screen was a pain.

Évaluation :

5

No worries all good thank you much. Have a wonderful day

Évaluation :

5

They was very friendly and professional. I have rented quite a few Uhaul trucks and this was by far the best experience.

Évaluation :

5

Friendly, helpful staff. I travel over ten miles to go to Paul's location Love the guys who work there.

Évaluation :

5

all good , very friendly staff

Évaluation :

5

I am dissatisfied with U-Hau, Inc. for charging me $20 more because I returned the trailer on the day I was supposed to but 4 hours latter than I was allowed. I did not see your fine Print!. Very unprofessional company policy!

Évaluation :

1

I was treated very poorly. There was a 15 foot truck on that lot. When I initially went into this location to check on a U-Haul rental on Thursday, I was told the truck was unavailable on Friday without even anyone looking in the system. I was told to go down the road to Oceana auto. At Oceana Auto they were very helpful and got me in touch with U-Haul to reserve another truck within the area. As it turns out it was at the location I had just left. When I arrived on Friday to pick the U-Haul up at noon, the individual, who I initially spoke with on Friday,ripped the keys off the wall and had the other person take care of me. This is concerning considering that I am of Asian descent. It makes me wonder if it was him being lazy or intentionally discriminating. I would use U-Haul in the future because of the excellent service I received from Oceana Auto.

Évaluation :

5

Fantastic customer service that was friendly and helpful. Merci!

Évaluation :

5

Great customer service!

Évaluation :

5

none

Évaluation :

5

Easy to find. Friendly. Very good hookup

Évaluation :

5

Have some trucks at the Ludington location when a local move needs to be done. Like in Mason County.

Évaluation :

5

I dropped this off when they were closed and as soon as they opened on Monday i got the receipt. When i had a question it was answered

Évaluation :

4

There wasn't as much gas in the truck that I was told it wasn't cleaned out. It was a scary experience for me only because I never drove a truck like that before. But I would rent again because it was so nice to get everything moved in one day. The man was very helpful when I was making the reservation and picking up the truck.

Évaluation :

5

Always an easy rent..very pleasant sales person on the phone and in person...

Évaluation :

4

Two Comments: Equipment and rental rates were fair enough. BUT charging a $20..00 after hours fee is ridiculous!! I picked up the trailer at 4:45pm on Friday. The rental shop closes at Noon on Saturday. Why do I get charged $20 because they close earlier than 5pm on Saturday??? Makes no sense to me. I will not use Paul's Auto Service again - IF I can help it.

Évaluation :

4

S.O.

Évaluation :

5

Frequent renters rewards

Évaluation :

5

Get service in Ludington Michigan

Évaluation :

5

Nothing. I came an hour early and they had no problem processing me and the equipment was ready to go. Merci.

Évaluation :

1

Worst experience ever. This place will milk you of all your money for there peice of shit trucks. Will never rent from U-Haul again. Bye

Évaluation :

5

Paul was extremely helpful getting our UHaul winched out of an icy hill. A+

Évaluation :

1

Worst customer service

Évaluation :

5

Paul's Auto is absolutely fantastic! Friendly and helpful. Easy access and just a short drive off the highway.

Évaluation :

1

We confirmed with the guy multiple times we had to go from the pick up location, to manistee and then to mount pleasant and he said he added that to our thing only to find out after we drop it off and get home, that we were charged for going over by 47-49 miles even though it was confirmed that we would have that out in there that we had it noted we HAD to go that extra distance since the pick up location was so out of the way.

Évaluation :

5

None known

Évaluation :

2

first he said he wasn't supposed to get any returns today and then he asked my name and found it on his computer. he told me to park it next to the "dozer" in a dirt lot and offered no help unhooking the very heavy hitch from my car. when I picked it up the GIRL helped me hook it up.

Évaluation :

5

No issues & I will be back the next time I need a trailer or truck.

Évaluation :

2

I still don’t understand why I had to drop it off in Hart, MI and Ludington, MI was not available.

Évaluation :

5

This is the second time I have rented from this location. Dennis is so friendly, thorough and helpful!

Évaluation :

5

The movers were amazing also. Sure did help out a little old lady!

Évaluation :

5

This may not be the box but overall i was surprised that there were many errors in this order. First the drop off was Port Huron on the other side of the state from Hart and then i had multiple orders, each with a different drop off. I finally went to Pauls who i have used many times and dropped off the trailer. WHen i went to use the app it didnt work so i called the 800 gouhaul number. It said choose 1 for a new reservation and 2 for a problem with existing reservation. I pushed 2 and waited 1/2 hour then hung up. TGhen i pushed 1 and in one minute got a nice person who checked me in, cancelled the overcharge which was added while i was on the phone etc. On theother hand the equipement was excellent

Évaluation :

3

I forgot to check the truck for equipment, the guy at the counter did not specifically talk about equipment, but it was my fault. Not crazy about automated check in, it took way too long

Évaluation :

5

Excellent service! Thankyou!!

Évaluation :

5

Paul's Auto and Tire in Hart, MI did great job on all aspects of rental.

Évaluation :

4

Not change appointments to someplace adding another $50 in mileage

Évaluation :

5

Allow dealer access to reservations earlier than 9am so customers can start use earlier.

Évaluation :

5

Dennis was amazing. They were out of furniture dollys. He drove to Muskegon and found one then dropped it off at my house. Best customer service you could ask for!

Évaluation :

5

Super nice to work with. Helped with the entire process. Very friendly.

Évaluation :

5

This place is busy with a lot going on but still gave great customer service! They are organized, efficient, and had exactly what we asked for waiting for us! We have had problems in the past where other locations have had the wrong equipment waiting for us so this was a relief. The gentlemen behind the counter made our experience quick and easy. I totally recommend and will use this location again!