The rental was excellent. I returned my rental 2 hours late and of course I expected a different rate. Of course. I definitely had trouble checking the truck back in for some odd reason so I took pictures for a time stamp of my drop-off. I called back the next morning to make sure of my return and the man I spoke with was very rude, he over talked me, he basically called me a liar. I was trying to explain to him that I just wanted to assure that the rental was checked in and all he kept saying was "you didn't turn the truck in yesterday which was a Sunday you turned it back in Monday morning. He would not let me explain what happened at the check in or nothing. I told him I didn't care about the extra money and that I was just trying to make sure it was checked in. Bottom line he was rude disrespectful and belligerent. And I did not appreciate being called a liar. Especially when I have time stamped pictures. This is not an attempt to get money I am fine with that part. He behavior was just unacceptable Especially in a customer service environment.
Valerie W
Customer Reviews for Pemberton Insurance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service every time I rent from them.
Michael BThe tires blew up on me from my trip from NC to Fl. We had to wait for someone to rescue us. The exhaust was broken and made the vehicle very dangerous to drive as it wouldn't go over 40mph on the highway. The person that changed the tires said he can't do anything about the broken Exhaust system.
Matt HClosed during drop off
Brandon BWe let the drop off location know about the leak.
AMY FDerek was great and very professional
Carina CI did not appreciate showing up to turn my rental in, to find he closed early. When I picked up the truck he said he closed at 5. I hustled to get there at 4:45 and the door was locked.
Joan DThe customer service from Derrick (hopefully spelled right), was absolutely UNMATCHED. This was my first time ever driving a uhaul or renting one and if it wasn't for him I would not have felt as comfortable as I did.
Skyler WNothing, it was a very smooth pickup and drop-off. Employee was respectful
ARLENE HWORST U-haul place ever! 0/10 would not even recommend to my worst enemy. Need more customer service and people skill training. Need to be more detailed when cleaning trucks as well.
JARIKA SGreat customer service!
ARASMUS SEverything was Amazing!
ALONZO BHighly recommend using Pemberton Insurance for your Uhaul needs, very professional and friendly!!!
Michael BThe Mobile Access was wonderful. However I was unable to complete the final steps of the return due to an error with my location services
Ciera TThe process was pretty straight forward and easy in my opinion. I really enjoy the option of being able to handle the process yourself completely on your time.
Quentin MThis location has great customer service.
Tavares HTerminate your rude employees.
Anton AThe process was quick & easy. The agent was professional.
don kThe guy, and sorry can't remember his name, excellent customer service, great attitude, and can tell he is a good person. I can't give him enough praise.
Benjamin MEasiest moving experience I've ever had. I was able to get in grab a truck, move things across town, and drop it back off all in one day. Although I've had a fair amount of experience, I greatly appreciate that they still walked me through the process of annotating the mileage, state of the truck, how to get the best gas mileage, and some tips and tricks. Things I actually wished I would have know the first time I had to use a U-Haul many years ago, so major props to this place. They did not have the furniture lift originally requested, but did give us a discount to make up for the fact we'd otherwise have to go grab one elsewhere that, in our case, more than made up for it. Everything worked out great. Merci!
Alan CThe site was fine it was the service that I had with the person that was bothersome He kept trying to argue with me when I repeatedly said I don’t know the mileage of the drive I said multiple times from door to door it’s 8 min I don’t know the mileage He was making remarks that I could pick up the phone and call if I was unsure of something more in as a he was speaking to a child he kept speaking over me which was frustrating he was saying I could down load the app kept trying to talk but I was so irritated by his remarks and demeaning manor that I was just ready to get out of there
Leticia CThank you; I was in a hurry and we were in and out in 15 min. Very much appreciated
Chris MEverything was good with no recommendations.
Sandra BThe guy who took my info and gave me the key to get the truck was very nice!!!
casey tThe truck although it ran was a little out dated and drove slow but it was clean and did the trick. Going faster than 45 was not an option when I had to drive on highway .
BEVERLY MNothing was find at Fayetteville NC location. Very helpful.
ERIC SI was charged for an extra day after confirming that I would not with U-haul customer service. Please confirm reimbursement of the additional $29,95 charged to my credit card.
Michael JS.O.
JAY CThank you for what you do.
DEBORAH JExcellent service! Will rent at this location from now on.
Tim FMy booking changed locations three times. I booked in advance where I had to ensure convenience on my end. The booking getting moved once due to equipment issues is a bother but not unreasonable. The booking getting changed twice in one hour the night before I am to pick up the truck is ridiculous. The voice-mails that were left to give me the directions on how to pick up the vehicles were filled with static and the speach was unrecognizable.
Samuel MDerrick was so friendly and professional. A pleasure to work with!
Pamela MThe transition to pick up and drop off was very easy.
vickie tNothing, Derrick was great!!! Very knowledgeable and explained everything in great detail.
JAMES JThe service provider is very kind and informative about how to dismount the equipment.
jessica tPleasant, easy in and out
Anica PWe reserved 26 foot truck to pick up for 24 hours starting at 1pm. When we arrived were informed rental had to be back at 9am, only had 6 packing pads and paid for 12. Tank was half full of gas, not full. So overall we lost 3 hours we rented for, did not have enough pads. Staff said it's out of my hands and offered nothing not even an apology. Not customer service expected from uhaul.
chris hEasy easy! Everything was ready for me when I got there! I reserved online
Sally SDid after hours drop off.
SHANELLE WThe gentleman that helped me was very nice and extremely helpful. It is always a pleasure to rent a truck from THIS location.
MICHAEL SMake sure the online information is update. Hours of operation and phone number. Costumer services and equipment was excellent.
ELVIS GVery rude service … uhaul was delivered late the gas was on empty and 10 miles after pulling off the lot the uhaul engine blew up 3 hours waiting for a replacement uhaul after recovery towed away and an additional 2 hours to complete the paperwork Was not refunded any money but was charged extra for mileage to go to a new location to pick up the second uhaul Very upset and very inconsiderate
amanda sGreat service and friendly!
thomas cThe only good thing about this drop off location was that it was close to my house. No Trailer stands available. No chock blocks to stop a trailer from rolling out of the parking space and off of the retaining wall.
JOSEPH SThe guy was helpful
CRISTIE WThe mirror settings on the van were not automatic so they had to be manually set. The back up camera in the mirror was nice. Customer service was excellent. The vehicle was clean and easy to drive.
ERIC SLe service à la clientèle était génial. Representative was very friendly and nice.
Dennis PThis location helped me out a great deal. Super helpful.
Daniel LHe was very nice I been renting from him for the last 11 years great service so far
Liz V