Customer Reviews for Pembroke Pines Self Storage
(U-Haul Neighborhood Dealer)

1 092 évaluations

10806 Pines Blvd   Pembroke Pines, FL 33026
(On Pines Blvd Between Hiatus And Palm Ave)

(954) 432-2865

Heures d’ouverture

  • Mon-Sat: 9 am–5 pm
  • Dimanche : de 9 h a.m. 1 h p.m.

Services dans cet établissement :

Pour nous contacter

(954) 432-2865

10806 Pines Blvd
Pembroke Pines, FL 33026
(On Pines Blvd Between Hiatus And Palm Ave)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–5 pm
  • Dimanche : de 9 h a.m. 1 h p.m.
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Just keep doing what you’re doing .

WARREN ALPERN 
Évaluation :
5

Hadasa, was excellent !! Five start for her services

Veronica Freedman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karthik Chennuri 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik Coleman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fedor Sotomayor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pavel Obregon 
Évaluation :
5

The representative who assisted me was wonderful and she is the reason I would come back and recommend that location!!!!! Thank you soo much !!!

George J.Mclean 
Évaluation :
5

Nothing, your service is always a pleasure. Thank you ladies

viente brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather SmithFranzen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN MCLAUGHIN 
Évaluation :
5

Nothing everything was great special Custumer service working there

Ricardo Amador 
Évaluation :
5

I had an excellent experience in this location. Hadasa and Cynthia assisted me and they totally exceeded my expectations!

Fabiana Diou Collado 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA LOVO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Semone Alleyne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daren Mitchell 
Évaluation :
5

No comments

taradath lochan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique Vermette 
Évaluation :
5

Everything was great, staff were friendly and helpful. Would go to this location again if needed!

Vaughn Hinds 
Évaluation :
5

Ok

harald arias 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony Dulak 
Évaluation :
5

While the truck did not have garbage or leaves or anything else in the cabin, it technically could've been a little cleaner, but it wasn't bad. Just an occasional wipe down would've been appreciated, but I do realize I'm a little OCD about cleanliness with my own vehicles. Though the last truck I rented a couple years ago was really clean and nice (though I suspect it was newer since it had ports to charge my phone which was greatly appreciated and this one did not).

REILLY HALL 
Évaluation :
5

Excellent customer service from pickup to drop off.

RICARDO MARTINEZ 
Évaluation :
5

Mi comentario es que necesitan mantenimiento los camiones muy mala la dirección del camión

Dervis Alfonso CRUZ 
Évaluation :
5

The staff at this location went above and beyond to support our needs! They exceeded are expectations, and we very much appreciate the overall service. The cargo van vehicle met our need for over a month, while our own delivery vehicle underwent a repair. Thank you again.

Nadeige Sterlin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Ivory 
Évaluation :
5

Exceptional customer service upon arrival and drop off.

Sandra Rivera 
Évaluation :
5

Nothing.. everything was just fine

BERNARDO COMRIE 
Évaluation :
5

Great service

Naeem Lewin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yesenia Hidalgo 
Évaluation :
5

All Uhaul rentals are dirty and with sweat stench. The pick up location has really good customer service. However, UHaul needs to implement better cleaning practices with the rentals. It looks & smells like they don't get washed for months. Please improve on this issue for PAYING customers.

Jovana Ramirez 
Évaluation :
4

There is too much emphasis on the trucks' dents and cosmetic imperfections. The trucks are for moving or hauling large items of course there will be dings and scratches. However, the front desk was helpful and friendly.

Deidre Jordan 
Évaluation :
5

The good service

WILLIAM SIERRA 
Évaluation :
4

Thanks to the very helpful and courteous staff member who assisted me with my rental. Great service.

Michael Bailey 
Évaluation :
3

Improve communication skills. When l turned in the box truck the person that was there went to check miles driven and she automatically deducted of the difference of the amount of extra miles driven without saying a word to me

luis Zafora 
Évaluation :
4

The cab of the pickup smelled of marijuana. I was charged for 2 days of rental and CDW even though I had it back the same day I rented the vehicle. I was unable to complete the return process in the app and spent 20 minutes trying to get it taken care of via Web chat.

BILL DUTTON 
Évaluation :
2

I was charged for gas and I filled up the tank before returning the van. When I question the manger she was very rude and not helpful!

Guilherme Popp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego Francoeur 
Évaluation :
5

The employees were friendly, efficient and eager to help and explain the process.

STEPHEN HUNT 
Évaluation :
5

Customer service was terrific! Thank you

nadeige sterlin 
Évaluation :
5

Oui

Dairon Nunez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jorge hurtado 
Évaluation :
5

The lady that took care of me was great, polite and explained all very good.

Deborah Barreto 
Évaluation :
5

Electric Lifters. :)

Maria Torres 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Garzon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Levine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDINSON LEYTON AVENDANO 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ernesto Garcia 
Évaluation :
5

Continue to provide good services. Thank you, Ms Cynthia. Great services. Very professional, polite and very knowledgeable too. Merci.

Justine Davis Ingraham 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelley Rodriguez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Quinn 
Évaluation :
5

I did my reservation for another location near to me. Uhaul changed the location twice and this increased the miles and my budget regarding this service. If the client do a reservation an specific location, please make sure you have it at the time of was requested.

Ana Maria Ricardo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER HALL 
Évaluation :
5

I had no issues so it's nothing for you to improve at this time but if I had someone like the young lady who helped me everywhere i go with her customer service skills it would make life way better because people just don't have that these days💕

JACQUELINE CUFF 
Évaluation :
1

Cynthia is very rude. She was very spastic when we picked the truck up. It appears to me that she is not good at multi tasking, I wanted to extend the truck for an additional day. She advised me that I could not rent it again. She accused me of having an attitude and started getting ver rude. She was talking over me and admitted that she was going to be rude. I don't know she just does not seem to be in the best line of work, When I returned the truck she stated "Yeap I am the rude person you spoke to" I advised her to show respect and to watch her conduct because I will file a complaint with every agency possible. My son was filming her rude behavior and her admitting she was intentionally being rude. She was waving and laughing for the video as if she is irreplaceable. I have never had a problem with any other Uhaul location. This location is the worst. The truck smelt like stale tobacco, it was dirty, and filthy inside and out. With COVID and other communicable diseases, this is unacceptable

Karen Moore 
Évaluation :
2

I had waited for 40 minutes at the location I had chosen to rent the van from when they told me they don't rent vehicles if not being returned there. It was then that I received a text message from UHaul about picking up the vehicle at a different location. If you are going to change the location for pick up, it should be BEFORE the time of the pick up. When we got to the new place, they didn't have dollies which we had requested to rent. That made the work we had to do much more difficult. I had made the order request more than a week ago, clear on my needs. She also had to process everything more than once as the material printed up with someone else's name on it first. She was nice enough, but again, it only slowed things down and left us without a dollie. I have rented vehicles in Vestal, NY, and in PA previously with none of these problems. The renal return was also difficult to do with not much in the way of instructions until clicking on the link sent by the location. The directions, etc. could be clearer. If you can have some choice over where to return the vehicle, why make it so difficult. I will think more than twice about renting from UHaul again. The added time, heavy lifting and aggravation was very stressful and frustrating.

Rabbi Barbara Goldman-Wartell 
Évaluation :
4

Everything was fine except for mobile check in. Too complicated. I would not have been able to complete if there was not a live person to check in. I gave up after many tries and just went to the live person.

Phung Le 
Évaluation :
5

It was clean and well maintained however and unfortunately, there were roaches!!!!! It was infested!

Tuwana Dumond 
Évaluation :
5

Great Customer Service and Care from the Telephone Call to the Office. I would truly recommend this location, I was impressed.

francine Zuckerman 
Évaluation :
2

Have the items that were reserved with the truck available at pickup. Offer alternatives to the clerk to see the reservation days or hours prior to pickup so they are prepared and don't have to come with excuses that don't solve the problem.

OSCAR BARRETO 
Évaluation :
5

None continue the same way you're operating. I had a great experience

Angel Arroyo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD TREJOS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TUWANA DUMOND 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIFFORD SILVA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea dannelly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon Hutchinson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nadine McFarlane 
Évaluation :
5

Keep on providing good services. Thank you , Ms Cynthia are a very nice, professional, very knowledgeable, and very polite young lady. Merci 

Justine Ingraham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jude wagnac 
Évaluation :
4

Allow personnel an opportunity to make adjustments due to circumstances.

Andrew alonzo 
Évaluation :
5

The Manager was excellent and extremely knowledgeable and helpful she deserves a raise in pay

GEORGE TOBGY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Berbeth Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian Herrera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torey Williams 
Évaluation :
5

Friendly staff!

Christopher Houston 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS James 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donaldson Pierre 
Évaluation :
5

They were great !

Gus Mursuli 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus Mendez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Vazquez Proenza 
Évaluation :
5

Hadasa is an excellent attendant!

GLADYS VIDOT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA SIMMS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kindy Jonagan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick Reynolds 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Batten 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elsa marrero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE GONZALEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deniss Valera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Montgomery 
Évaluation :
5

The 2 ladies that helped me were amazing best service ever!!

Christopher Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee Parry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarissa Cespedes 
Évaluation :
5

Such an easy process.  And the girls at Pembroke Pines Storage are a pleasure to work with. Next time I need to rent a truck, this is the location I will use for sure.

Christine Buck 
Évaluation :
5

Excellent service à la clientèle

Clifford Bishop 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kadeen Berwick 
Évaluation :
5

everything was good

Kadeen Berwick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Piedad Pizarro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syed Kamran 
Évaluation :
5

Nothing. Great customer service on the phone and with the location. Especially at the location.

James Amps 
Évaluation :
5

The woman who helped me was very friendly and personable. I would definitely go back to rent again.

Pablo Jerez 
Non les évaluations ont été soumises pour cet établissement.

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