Good equipment and customer service
James S
Customer Reviews for Permaclean LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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No improvement needed. The service was smooth and professional and the van I rented was clean spotless. Well done!
jonathan bIt could just be me but it seemed odd that they had no trucks except the one I rented. I tried to do the online pick up but was placed in a chat where I waited 15 minutes before I gave up and went inside and found no one in there. 5 minutes later the guy came in and told me I was late for pick up, which I knew, and that he was usually closed at noon. Got me the key and I was on my way.
Frank BBe informed where the keys goes when returning the rentals.
Adauto BEverything was perfect 👍
CArl RI’m a Customer with U-Haul for over 50 years now
Sean Myour guy in New Milford is Great to work with
barbara hOn line sign in and pick up a NIGHTMARE. drop off even worse. Key barely fit in box slot. Why sign in on line then have to do over on phone for pick up? Bad wifi at location. FRUSTRATING!!!
Diane VGreat that I could park my car there. Safe location.
Christine MEverything was great! Final move next month and I plan on using the same location
Diane VNothing. Great experience
chris lNo service at the pickup/drop off location which made the check out process impossible. I was charged for two pay periods because I could not check out within the booking window and the location was closed so I could not speak to a representative.
Hunter GAppreciate that VANS are new. Location staff very laid back, easy going. Reasonable rates for challenging distances. Thank you! ~ Sara Guillemette, Washington Home Care LLC 203 577 8979
SARA GThe cell service was weak causing delays completing the check-in and -out. The van wasn't parked where it was supposed to be. The registration should alert the client that they should arrive 20-30 minutes before pick-up time when completing rental online during off hours.
Lee GVery easy and pleasant experience.
Sal DThe App did not work very well for the pickup process online. I switched to the website as suggested by the friendly and helpful U-Haul representative on the phone. It worked well.
Kevin EStaff really great. Easy in a day out. Return process Easy and quick. Used this location a couple of times. Both times great.
chris eThe limited in person drop off hours, combined with poor cell signal, make this location challenging for pick ups and drop offs.
Meagan CThis is not directed toward the staff in anyway. If you plan on advertising checkin and our online make sure you have a wifi connection near by. It was awful experience trying to check in.
Brett BApparently the only cell service that works at this location is Verizon. I could not pick up the truck as planned via the app because of lousy cell service. The location should let people know that only Verizon works at their location. My whole move was delayed a day which was very very inconvenient for me and cost me labor that I couldn't use on Sunday but still had to pay for.
Christine HThere is no cell service at this location. Had to go to the fitness center across the parking lot and ask if I could use their guest WiFi to process my pick-up. The process took 1½ hours. The owner of this location should install a WiFi access point or a cellular network extender.
Mark GWe dropped off after hours. Easy and clear,
Anne MProvide clearer directions as to where to leave the trailer. The instructions say to put the trailer in the main parking lot. I did so, only to learn that it is supposed to be in the back lot. The employee said that he would take care of it, but clearer communication would be helpful to others.
William DEverything was efficient and professional. Paul was great. I'll be back.
chris lBien
Willian COur truck was not there when we arrived for pickup. They changed the location to 30 minutes away. Instead of trying to help us, the manager just kept on eating and telling us there was nothing he could do. If we didn't need a truck that day I would have cancelled.
Morgan GEverything was great. Paul who I dealt with was very professional. Made this rental experience terrific.
artthur hNothing to improve upon - great experience.
VICTORIA ZEverything was perfect.
chris lAs Uhaul appears to be forcing people into renting and returning via an on line app there should be free wi-fi or wifi with a code for renting and returning vehicles. I had no signal either via wifi (as there is none at this location) or via cell. Makes returning a vehicle much more difficult than it needs to be. The hours at this location are incredibly inconvenient as well - closing at noon for a service industy - really? I had no choice in my pick up location as U haul does not let you choose, they assign based on vehicle availability.
Jon HDropped off outside of normal business hours. Process was very straightforward. No hiccups.
Mark BThis was not the location we chose but one 45 minutes away...we were contacted the night before telling us our reserved truck wasn't available.
CHRISTOPHER GExcellent service
Cary WThe mobile APP is horrible. I tried for over 45 minutes to return my rental to no avail. I ended up just propping the key in the drop-off box. Checking the rental out did go ok, albeit slow...
Richard ROnline Change of drop off location does not work and impossible to find someone on the phone that will help. Either not correct region or just couldn't do it. Everyone gave me different phone numbers to call and none picked up. Permaclean location is as fantastic though.
Eric BExcellent and very kind person in charge.
YGOR CExcellent service
Cary WDrop box wasn't clear. I had to call and wait to get someone to help me find where it is.
Daniel SThere wasn't any cell service making using the app impossible, had to drive out of the lot and down the street for each request the app was asking for. Lost nearly an hours worth of time on check in and check out.
Courtney OCan't improve anything! Paul is top notch, professional, everything was clean during this pandemic. Highly recommend to all!!
adrien tCan't improve anything! Paul is top notch, professional, everything was clean during this pandemic. Highly recommend to all!!
adrien tLug nuts not tight, I pointed this out to person assisting me. Trailer was clean
Alexander RThe app isn’t working so we couldn’t complete the return and we called to ask for assistance then we were put on hold for 50 mins
jessica mAdvice on getting truck routes to NYC.
edward dGreat experience as always!
VICTORIA ZThe process was quick, the staff was knowlegable, thank you.
JOHNIS MThe location is a Hertz rental that also has UHaul. Their hours are odd, so any drop off after noon needs to be done in a key drop box. I didnt know that, but they were very nice and called me the next day to confirm the drop off was all set.
Nathan G