Customer Reviews for Personal Mini Storage Broadview
(U-Haul Neighborhood Dealer)

Évaluation :

5

Although the service at this location was excellent, it wasn't the location I reserved at. I received an email or text telling me I had to pick up at another location 2 days before pick up date. I had to drive in horrendous traffic to get to this location while passing at least 7 or 8 U haul locations closer to my home

Évaluation :

5

Eddie made my reservation with me that I had to schedule from out of state easy and he recommended exactly what I needed. His suggestions were were not only incredibly helpful but accurate! The truck was very easy to work with and I plan to use Uhaul again soon! Merci.

Évaluation :

5

Eddie is the best! He made this rental easy and is very knowledgeable

Évaluation :

5

Give discounts to repeat customers who use you guys at least 5-6 times a month like me

Évaluation :

3

Rented the truck on Sunday done it online it was a little frustrating and confusing it is quite the process. Upon the return of the truck one of the first things that tells you is park the truck in the same location on the dirt beside the entrance and return the keys to the lock box by the gate but then as you go on through the checkout it tells you you have to turn the truck on and take a photo of the gas gauge and the mileage well you can't do that when it's already instructed you to return the keys to the dropbox one of the very first things臘‍♂️

Évaluation :

5

Parking for the trucks need better pavement

Évaluation :

5

Very friendly,Professional. I love this location Truck in really good condition, clean

Évaluation :

2

paid extra for a handtruck. employee said they havent had one for months and to try other locations till i find one.

Évaluation :

5

The costumer service was great! The only thing is that he didn't have dolly's. I suggest you guys provide them with more equipment or update the information online.

Évaluation :

5

Mr.Anthony was amazing he did a great job helping me fix my reservation

Évaluation :

5

Everything was great it was very convenient.

Évaluation :

1

Manager was very rude and unattended. He marked the wrong gas level in the sheet. I was in a rush and when I got back 5 miles completed trip I showed him that the gas was marked incorrectly and he talk me it wasn't his problem that I just had to deal with it because I didn't confirm the level before I left. I stress that I only drove 5 miles total and he just walked away from me. I don't expect that kind of service from no one.

Évaluation :

1

Oh was advised that I would be accommodated for poor experience and dirty truck and was not I got charged full price the employee was not on site I had. To wait almost 2hours to pick up truck

Évaluation :

1

The main cabin and the back of the truck was dirty 🤢…

Évaluation :

5

Quick, easy access and very friendly staff. The 24 he option was extremely helpful since I had to get the truck after hours. Would definitely recommend this location to friends and family. Also the fact that they do storage and have moving supplies makes it even better. Merci encore!

Évaluation :

5

Customer service at this location is my best experience with Uhaul by far.

Évaluation :

2

First the amount of gas that those chevy boxtruck consume is ridiculous, 2nd you can't ezpect me to previously measure the distance to let you guys know and charge me for the whole extra that I didn't use the truck, 3rd with this Covid killing people the least you can Do is clean the cars before renting it. And finally a truck that was advertise as 19,99 and tha I only use for 7 miles I ended up paying almost $80 with the gas.

Évaluation :

4

The truck was a little old but the service was great quick and efficient. I was not moving a lot not going far it served it's purpose

Évaluation :

1

The truck was old and worn down. The engine stalled and the latch was very difficult to open and close and because of this, my suitcase rolled out and I was robbed and list all my personal belongings such as passports, important personal files with all my information. All my shoes, clothes, jewelry, medical, medical machines, and much more along with luxury designer items that I know won't be returned.

Évaluation :

5

This was my first time doing the mobile pick up you have to put more Instructions, example if someone is running late that the reservation will cancel out. I had car issue could make it at 1:00 in the dot I got there like 2 something and I was about 40 minutes trying to figure how I will check in and get the keys until I gave up and called customer service and they reset it then I was fine. So if a customer has a pick up time you must say make sure to be there on time unless it will be cancel! But everything was perfect. Merci

Évaluation :

4

Non sand parking area for trucks being stored.

Évaluation :

5

Smooth easy to rent.. 5 minutes or less to complete the transaction and take the truck

Évaluation :

5

The gentleman who works there, I believe Anthony, was there the day of pick up and drop off and he was amazing! I give him every high praise I can think of. He was super friendly and well informed. He even went out in the rain to help inspect the truck. Very professional. Unlike the personal storage on commerce center drive. I tried two day in a row to rent from them and at two different times and each time they were magically away for over an hour. I would recommend the Broadview location any day!

Évaluation :

2

There are bees being kept on the property next to the u-haul rental office. My wife was stung in the process of picking up the u-haul. The buildings are also well off the main road and hard to find. Lastly, there is not paved parking lots to park in.

Évaluation :

3

All I did was an after hours drop off. The location was dark and had no clear spot to park trucks. I parked in the sand and almost got stuck.

Évaluation :

1

To begin with the attendant wasn't there which delayed me an hour. Her sign said she would return at 11am. At 12:05 she returned. To make matters worse; the tongue of the trailer was sitting flush on the ground with no block under, nothing. The tongue on a 12 foot trailer has to weigh in excess of 200 pounds. 95 % of people can't lift that. I will never rent anything from this location again and will tell everyone I know to avoid as well.

Évaluation :

3

on the website it says they open at 8:30am but they opened at 9:00am. We were on time so we had to wait 30 minutes.

Évaluation :

5

The manager is a very nice and knowledgeable person. Very helpful and willing to help with questions.

Évaluation :

5

The guy working in the main office was friendly and very helpful. Wait time was minimal and the entire process was very quick and accurate.

Évaluation :

5

Gentleman who checked me in was very knowledgeable courteous and helpful highly recommend this location!

Évaluation :

5

Cabin was not clean but ok, cargo area had boxes and cardboard but once again overall it was ok. Thanks

Évaluation :

4

Some clearer signage for the lockbox location. Otherwise smooth service

Évaluation :

5

Excelente atención y muy conforme con el trato del personal y de sus equipos de trabajos,gracias

Évaluation :

1

Appointment was at 3:30 PM. Attendant left on break before 3:00 PM and never returned or called until 4:00 PM.

Évaluation :

3

Driving two hours without a radio or cruise control is not ideal. I have never had this problem with the Ford trucks I have rented. This is the first time with a GMC uhaul and it was miserable.

Évaluation :

1

The worst experience.. Unprofessional, unhelpful, unknowledgeable service. Frustrated and will use a different location or company all together on the future.

Évaluation :

5

After a horrible experience at my reservation location not having the trailer I reserved 3 days prior... this location was willing to stay after hours for me to rent a trialer from them. Made a terrible renting experience better. Merci

Évaluation :

5

Although not all of the pads were available, nor was the appliance dolly, I reserved, the representative took care of the situation as best he could. I would come back because of his service.

Évaluation :

5

Make it easier with a phone call because waiting for service and signal was bad. Stood a while waiting to get the truck. Other then that it was very easy

Évaluation :

1

Reserved online. Pickup was for 10 am. Got there to pickup truck and no one there. Only a kiosk. Entered the kiosk. Spent 10 min. On kiosk phone with an assistant trying to figure out how to get the truck. Employee finally arrives. Tells me I can't get a truck using kiosk. He goes inside the office and assisted me by phone. Had great difficulty understanding him on phone because of bad connection. Total time from start to finish, 30 minutes. Not going back

Évaluation :

5

Fix your equipment before renting it out. Needed a new muffler, was to loud.

Évaluation :

5

Tony was excellent and very professional, and process was seamless, thanks again to Tony.

Évaluation :

5

I had a great experience renting my truck at this location. Tony was very helpful, informative and cordial. The equipment was in great conditions and it helped made everything smooth for me. I would come back to this location for future truck renting.

Évaluation :

2

Representatives did not check the truck prior to renting. Once the truck was returned I got charged for something that was used by the previous customer. I explained to the rep that the dolly was not used by me and I was told the truck was checked and It was zip tied, which it wasn't, once I got home and opened the truck the dolly was sitting in the middle of the truck. I live on the third floor the dolly would have done me no justice.