Le client n'a pas laissé de commentaire.
Joshua S
Customer Reviews for Personal Mini Storage NSA 27
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service
FRANCISCO DExceptional service
ELEX NAt the location used for rental, everything was great. Customer service members very courteous, paying detailed attention regarding my reservation. Very smooth deal, from picking the truck and returning it. Wonderful service. Thank you.
daniel sI have visited and rented many U-Haul equipments in different locations but the professionalism and great customer service I received in this location is unique for the best
jorge cAll good
Steven MNothing, you guys were awesome!
Mike CTruck smelled like Cigarettes. No Gate code was provided so we had to wait to pick it up past our pick up time until the gate opened and then the scanner wouldn't scan my drivers license and then when we went to drop it back off after hours because the hours set for pick up and drop off options were outside of their hours we also couldn't get in to drop it back off so we had to wait until the following morning to drop it off.
Kylie KJust keep doing what you’re doing
Larry EThis place has an amazing staff and I'm always treated with courtesy and professionalism. Merci.
FERNANDO SThe very nice couple that worked at this location were very friendly and helpful. They suggested several items to make our move easier. I highly recommend this U-Haul location.
Jim LExcelente
Rosanny NAbsolutely will be back again! In and out very fast, rental terms explained clear as day. Thank you so much! See you soon!
Tyler IPickup/return process was super complicated, little detail given. It was a pain in the ass go get the truck out of the parking spot. Truck was left with minimal fuel
Patrick PTiffany was great! I will definitely rent from this location again.
T SExcellent service à la clientèle
Robert DExcellent customer service.
Harrison MHave more than one person at a time working.
Heather WThe truck could have used a wheel alignment since it pulled a little to the right but everything else was as expected
Gerardo GTiffany is always helpful and friendly.
Wendy RRetraining for the young woman at the desk is necessary. She berated her colleague in front of us and it was wrong. His kind spirit and dedication to customer service is exemplary. She should respect him and clearly she doesn't.
Gregory LWonderful staff and very easy in and out process. billing issue however they handled it quickly and efficiently.
Patrick VThis location was closed on Sunday and I was well informed on the gate access. My truck was great only I had no idea where to proceed to get out. The gate was locked and I had trouble as to where and how to open it. No one there to ask. I tried to call the support line and they where clueless. Finally I saw one person actually driving out from the storage area and he opened the gate for me as he exited. I was never told about this.
Jan TEasy return my trailer the staff are friendly
OSCAR Overy easy process, parked the truck, gave up the keys and went about my way
Rick RVery smooth and easy pickup and return.
Casey TEveryone at this location is awesome to work with, keep up the good work
Hermes ROrder reference number: 22240249 Order reference number: 23376848 I had to deal with about a 2 hour delay and multiple phone calls because U-Haul decided to change my original preferred pick up location for absolutely no reason. This caused my entire trip to be derailed and I was given absolutely no compensation or grace for the time that U-Haul wasted of mine. The Viva Cargo Express location on west highway 50 should no longer be able to operate with U-Haul. The mini storage on south highway 27 was quick and easy (and that was the reason I had wanted to pick up there in the first place, and the explanation from the U-Haul people that they changed my reservation to accommodate the Viva Cargo location not being used often is not acceptable to me), though they did not properly note where the gas levels actually were on the vehicle.
Derek HI wish i got the name of woman who help us because she was AMAZING. We were having issues with renting the U-Haul online and finishing the contract. She was great about helping everything go so smoothly. Gave us tons of good information and great directions for drop off. Overall a 10/10 experience!
Kaitlyn GTiffany was very helpful and cordial
micael vProfessional and down to business.
clarence sThis location was a big help even though Apple Maps routed us to the wrong store.
William SNo suggestions at this time.
Harrison MWe returned the fuel at the exact level we received the truck and they charged us for two gallons of gas anyway. There should not have been a fuel charge at all.
michael cCould you believe this? I had a rental confirmation for a enclosed trailer when I got to the store location the folks at that location had brought over to the front of the office the trailer, yes the trailer was waiting for me saving me the time to go to the back and getting it, if you don't call this supreme customer service I was so happy impressed these are the things that make wanted to keep coming back, thank you very much, I hate myself for not remembering the guy's name who I was told brought the trailer up kudos to him
jorge cThe representative at this location was extremely helpful and patient. Especially considering thanks to the misinformation from the guy at the pick up location about where to drop off the U-haul they were not expecting us.
cinda sTiffany is an amazing person to work with. She is always so helpful and I wouldn't to husiness with anyone else.
aimee bIf we finished an hour early, praying for 6 hours for the moving help, but we completed in five, do I get a refund for that last hour?
AARON WEasy drop off during closed hours!
Carrie DStaff at the Hwy. 27 location in Clermont very nice and went above and beyond to make sure I had everything I needed for the rental. Thanks so much!!
Bill SThis location is not open on Sundays, making returning the vehicle a hassle. I imagine many people need a truck rental on the weekend...not sure why these folks can't be bothered to be open on this day.
steven sThe receptionist was friendly & efficient & it was easy to rent and the prices were affordable. Thanks
Bryan CThe sun visor was broken and kept falling
Julio NUHaul Reservation Number: 16695748 Pickup Date: Thursday 5OCT2023 10AM Drop-Off Date: Monday 9OCT2023 Arrived AT Drop-Off Location: 1970 S Hwy 27 Clermont, FL. 34711 5:30PM 6OCT2023 The Gate to UHaul location was open and Office closed. Making a phone call to (352)242-6638 the phone number on Office door, the location office hours were reference and informed the UHaul Truck & Auto Transport were sitting at the drop-off location at 5:38PM Friday 6OCT2023 during normal UHaul Office hours, Two-Days Early.
Anthony CThe folks at this particular store are super friendly and the treat you like you are worth a billion bucks Thank you… Hey forgot to mention love the candies 🤣
jorge c😂 more enclosed trailers with ramps
jorge cI reserved a trailer for a 2pm pickup and arrived shortly before 3pm. She said it was good I showed up, because U-Haul will sometimes cancel the reservation if you don't show up within an hour of the reserved time. It would be helpful that this was stated obviously on the website when the reservation is being made so a customer doesn't lose their reservation. Nowhere did I find a statement about this, so I had no reason so think it mattered exactly what time I showed up. Otherwise, everything about the rental went very well.
Lesley RNothing… Kevin was amazing
Lisa GWe had no way to get into the gate after hours. We called and were on hold for the longest time and never go through to anyone. We got there 15 mins before our rental was due and finally someone came who had a code and let us in. We returned the truck, then we're stuck inside with no way out since we had no code. Again started calling and never got through to anyone. Eventually someone else was leaving, but they didn't know how to get out either. Finally someone had a code and let us out. It was an absolute disaster.
Emily Wthis business needs a better way for cars to turn around .
James BStaff was great
Shane LIt was great! Super friendly, super quick and answered all of my question. Thank you so much for helping me move nice and easy.
Carolina B