The service was not great. Location is part of a gas station so with only 1 attendant their priorities were for the gas customers. The units cab area was dirty, had a saw dust like material all over the front seats that we had to dust off so it wouldn't get all over our clothes. The door locks were sticking and when trying to lock and unlock them it was stiff, need to be lubricated.
Gerald S
Customer Reviews for Petro Canada
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great job
Johan DThe trailer overall was in good condition. The only issue is that the trailer tongue Jack was difficult to operate and in need of some serious maintenance ie. lubrication
Cliff CYou need to have people that are friendly and customer oriented at your drop off location.
tim cExpensive
Xiao LThe guy (Mickey) did not know what the hell he was doing. He was supposed to give me back $101 but only gave me back $48. When I called back to talk to him about this matter, he said one moment and hung up one me. I went to the location and he was doing something and charged me another $101 instead of giving me the money missing from the first time. Then he called someone on his cellphone in Hindi the whole time then gave me his phone to talk to the person known his manager. She yelled at me over the phone and told me to come meet her at 9. Went to meet her and she showed me that the $101 was reimbursed but she did not understand that I am still missing $50 from his first mistake that was made when he was giving me my refund back. I would gladly appreciate getting my money back this was the worse experience of my life and i yet haven't received my money back. I am down around $400 which was supposed to be a $130 trip. Ready to sue!!! Assholes
Adelina BThe lady at the shop was very rude in her behaviour and was not at all friendly with the customer.
Jerrin PLet me drop off the truck in my new location
Tom vPick up took a long time. Only one staff member working. Kept being interrupted by patrons paying for gas, purchasing goods, etc.
Allison LI did not receive an email after returning truck to tell me the total.
chery gA bit of a wait time as the cashier was busy with gas customers as well as completing the rental agreement. Otherwise excellent.
rod hTruck had major wheel seal leak
Dave AThe attendant identified that the trailer had a leak in the corner, so some water got in. In this instance it didn't effect what I needed to move. The staff and attendant at this location were very friendly and helpful. I would recommend renting from here to anyone looking to use Uhaul.
Andrew vThe vehicle had was just been returned by another party the inside of the box was dirty and I was asked to take the blankets out which I was okay with doing. The client returning before me the two of them were in a heated argument. If there was another rental option in Tillsonburg I would use it. I was quoted $40 for a day rental I told her I only needed it for two hours at most she never gave an hourly rate. Then I took out insurance $16,95 and advised I'd be an additional $0,89/km. I drove 6 miles or 9,65 Kms was charged for 12,69 kms. I told her mileage when I picked up vehicle denoted ending in 971 and the return is 977. She states I have picture but never shows it. She didn't take one when I was there so who knows when picture was taken that she is noting. Then she said I had to fill up truck or be charged extra. It was at half when I picked it up and the gas hadn't moved but I put more gas in it just to take it past half. This lady was from the return end was nothing but rude and disrespectful perhaps it was due to the confrontation she had prior with the other customer ahead of me and I just got the rough edge as a result. I was told this lady is the owner so all I can say is lighten up and don't be so rude and disrespectful. Uhaul should step in and give this owner customer service training.
james rquick and easy excellent service courteous
mike pLower rates for seniors, LOL.
david gQuoted 40, paid 180. Scam.
Violet FWhen a person requests a certain size truck for a certain amount of time , they should be able to get it. Not given a maybe at the last minute when you have no opportunity to make other arrangements.
John KI felt everything was informative and explained well.
DAVID JFriendly service and assistance in hooking up trailer both when I got it and when I dropped it off. Can't find any reason for not coming back to rent again. Thankyou .
John SExtremely Disappointed!!!!!! I was charged $119,72 and my receipt and authoriziation was for $50.33.
Natasha WExcellent service à la clientèle
Michael HReally nothing. The lady who runs it is friendly, fast and efficient. The truck was ready to go and clean.lots of room in the lot for parking.
Bob BWas very impressed with the service I received right from reservation to return. The vehicle was very clean and was in excellent condition. I was in a bind to pick up a bed I purchased and a van was just what I needed. The price was very reasonable as well. The dealer was also ver courteous and friendly. I will definitely be a return customer !
JOSEPHPATRICK GThe staff was very friendly and helpful.
Mike LVery friendly lady at the counter. Processed my transaction quickly and efficiently. Truck was super clean and worked perfectly. Great job all around
Bob BI resereved an applicance cart over four weeks ago, it was not available.Unacceptable. This delayed my move as we had to scramble at the last minute to find one.
Dennis FVan was leaking rain when I got it, so when I brought it back was charged a cleaning fee for leaving foot prints in the wet van that I received
Kevin SThis location was extremely accommodating and very responsive!
Joanna KNothing! Very clean and friendly!
Mike PNothing to improve I was very happy with the service .
Katherine PThere was confusion on the amount of fuel that was needed on return. Not sure if it was my misinterpretation of info or the staff member who was busy. Still a good overall experience.
Mike LTrailer was not available when I got there. Had to take a different trailer. Person working the counter wad constantly stopping to do another task and had no idea what usage to put in for the trailer. Had to call another person to help. Waiting seemed endless, place filled with uhaul clients. I'm glad I was there first, or I would have not been happy in any way.
Richard BThe lady I dropped the truck off to was kind of rude and dismissive. She quickly closed out my truck rental, but asked me to park the truck in a specific spot and when I told her I wasn't comfortable backing up the truck around the gas pumps and other vehicles she became visibly frustrated with me.
Matthew KThe van I ordered was available at the appt time and even though they were busy, the documentation process was quick. On return the service was quick and pleasant. I will rent at this location again.
john vIt took so long. We only rented a car hauler. In the store for an hour. Major language barrier with the worker. Entered my credit car issue number rather than my expiration date and said "Declined" very rudely and judgmental. She was young and I saw her pointing at the issuing date when she was entering the data into the system. I politely asked her to double check that she entered the expiry date and showed her where it was on the card. She changed it and said nothing and handed my card back rudely. It was then accepted after she entered the correct number. Then when asking what kind of car we would be hauling I told her it was a Hyundai Elantra. She had no idea what I was saying and had to call for help to someone and she kept saying Honda civic. I kept saying no, Hyundai Elantra. This repeated 6 times. Then when she inspected how the trailer was hooked up, she told my husband he needed to twist and knot the chains. My husband is well versed with the ministry of transportation and towing laws and regulations and her directions and instructions were wrong completely. Brutal experience!
amber dAir bag light was on, store was dirty, argued with me about fuel level then made me pay $26 on separate machine for fuel.
Kyle MI'll never use Uhaul or recommend anyone to use them. Booked on the website making it seem like you have the truck even though they turn around and say we don't have your selected vehicle while they say we sent you an email advising we might not have the time, date or size you've selected. Had a truck confirmed, Uhaul cancelled. Asked for a 20 foot, they offered a 10 foot. They wanted us to drive over an hour to get a vehicle. Uhaul screwed us over and recommend no one use them so maybe they can get better service and not cancel after confirming. Someone obviously took our confirmed truck and customer service was of no help. The guy actually said I want to let you go so I can help other families. Horrible service all around!
John FThey are running a gas station with one employee and I was made to wait to long. Treated as an inconvenience. When second person arrived they treated me as ibwas to do them a favour moving vehicle etc. No understanding of what kind of stress most people have experienced in moving. Wanted to make sure they had tobdobas little as possible.
Gary TThe person in charge was absolutely miserable and beyond rude. She wouldn't even bother to explain how feed were applied. We had no problem paying for it, but asked for a small breakdown of fees and she was beyond disgusting to deal with.
Estrella TFrom ordering on line to picking up and returning the rented cargo van - everything went very smooth. Ideal vehicle for my moving needs. The staff at Petro Canada, Tillsonburg were very polite, conscientious and efficient and made my rental experience a satisfying experience.
JOHN PWas available last minute. Easy check in. Gas station on site
pierre pNothing really. All worked as expected, no issues.
willam MVery quick on pickup. Was looked after right away, and location is a gas station so filling up and drop off so easy
Bob BThey need to make thing more clear about the truck ur using we were under the impression that it was gonna be cheaper from what they told us then it comes out to 300$ not pleased at all !
angela gClean but not maintained. This van has had the same issues for months. It has been in fir service but most issues are never resolved. They were (the issues)entered into the system months ago
Byron adon't tell me I can pick up in woodstock then send me way out to tillsinburg way out of my way it cost me more than I than I expected bad business in my books
Ronald LNot much, being a Gas Station as well you need to be patient as they are dealing with 2 separate businesses at the same time.
Edward W