Piney is our go to Uhaul trailer rental destination. We actually pass 4 different locations just to do business here. Always friendly and clean equipment. Recommend to everyone.
Joey C
Customer Reviews for Piney Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I went to return my trailer to the wrong Uhaul. He was SUPER friendly and even backed my truck up for me! Good thing, I was going to have to leave with that trailer, lol.
KATHERINE CThe staff was AMAZING, answered all my questions about the equipment
Monica FI was worried about picking up and dropping off remotely, but it was very easy to do. No issues!
cheryl jAlways helpful and convenient! Too bad this location does not show up on U-Haul's computers, at least it hasn't for our last 6 rentals. They keep telling us to drop off in Johnson City because there's no place to do so in Piney Flats. Not true!
richard mPeggy was great, she made our total experience at Piney Mini easy. I will use them again if needed.
Keith W | Expérience généraleVery helpful and we will definitely return!
Joey CUhaul double charged me twice
Sherry ZVery friendly and helpful. Easy pickup. Was in and out super quick.
Charles RAll good !!
JOHN WPiney Mini Storage is an excellent business to work with. Very accommodating. Thank you very much!.
Diane MExcellent service à la clientèle. At this time I am happy with my interaction at thus location
Michele ELoved the facility clean and everyone there was super nice and very professional 10/10 rating
Clayton D | Expérience généraleI've had my storage unit for several years and staff has always been very helpful and considerate. However, when went to organize our unit, it was discovered it had been damaged by water. The paneling bulked, the water damage on concrete floor still had evidence of lots of water build up and rotting wood..because was in back, wasn't seen right away, but moister build up caused mold damage to all our furniture we had in there and many other personal property.. owner has never returned calls made. Staff gave information on insurance so can make a claim, and now waiting to hear from them. Keep eye on your unit. I complained several times how no light was working in my unit to b told owner would call me..never a call,never arraignment for new bulb then supplies not got due to no delivery was coming for new lights or supplies I was told months later.Through the years used, they were very good, said was not aware of our damage and did give proper information to get help..the staff did apologize and felt bad for our loss.. facility is safe and secure with great staff but hard to get owner as he's very busy. Light in hallway between units stays in for short time, then cuts off, you have to constantly walk towards entrance to turn light back on to continue work in unit. That get ridiculous if you want in your unit for long period of time. For security and safety, they are great.. for staff, they have the best..but very hard to get owners attention.. check out and compare prices on other storage facilities around piney flats, their prices are good and reasonable. So guess this review could be considered good and bad.. until water damaged, everything was very well maintained and clean..
TAMMY F | Expérience généraleDropped it off with no issues.
aaron wEnjoyed doing business with Peggy. Knowledgeable and so helpful. Great company representative.
WILLIAM R | Expérience généraleexcellent friendly helpful service. !!! None better !!!
Sandra bgreat service....friendly
Sandra bThere was an easy to see and labeled dropbox for the key and contract and a sign to direct you where to turn.
Noel FVery friendly and nice staff.
Sandra bWas very friendly and stayed late so I could get equipment due to me being late to pick it up.
CHRISTOPHER WYou charge to rent the truck, then for the gas used , then for mileage as well. Gas and mileage both? Are you sure you don't want to charge for the air that was breathed in the truck ? Greedy.
Andy DGreat service
michael nEverything was great.
Robert AI already made a reservation online although when I arrived the employee had to complete the reservation online again. It would be less time consuming and more efficient for this process to be completed the first time. When I arrived to this location an appliance dolly that I had reserved was not available. It would be helpful if inventory was shown as available or not just as the trucks are. The employee at this location was very kind and helpful and offered her assistance in any way she could.
Katie KI really appreciated how nice and professional the lady I picked up the truck from was. She showed us how to lock up the cargo area by putting the padlock through just one of the holes. She was really great. At first I was nervous about going to such an out of the way location but it definitely was one of the best experiences I've had
COURTNEY FI've been using this mini storage and truck rental place since I moved to Tennessee 10 years ago and will continue to do all my business with this facility. They are absolutely fantastic, couldn't ask for better customer service
James H | Expérience généraleGood morning. just to let you know, how fantastic your employees was. understanding what we are going through, she worked and gave from the heart and not the pocket. Thank you for employing her, and God bless
John SVery helpful and professional.
ELIC TPlease review this reservation. The original location completely botched my reservation. The lies to my throughout the process and cost me hundreds of dollars. This little location was great though.
Tim FLady was very nice and helpful.
Patrick ATruck was guaranteed to be there at 10am. Truck wasn't there till 1120am. Phone rep at U-Haul said we would be refunded $50. That has not been done.
Boyd PGreat experience! Could not recommend enough!.
Tausha HThis site is the best kept secret! I have three storage bins as well and Peggy is absolutely the best!!! It's farther away than Johnson City or Elizabethton but so worth the trip!!
JAMES HI kept forgetting to tell Eddie that we needed a light bulb change in our unit. Other than that, we had a great experience.
KELLY M | Expérience généraleThe staff was FANTASTIC! Friendly, helpful. Much better than some other locations!
Allen OEverything was great. Peggy was very friendly and helpful and informative.
Michael JNot the sites fault but the truck had red mud all in it cab and trailer
Jessica WYour UHaul representation at the Piney Flats location, Linda, was great. She was quick, had everything ready, she helped me pickup the trailer and load it on my pickup trailer hitch. She had me test my brake lights, turn signals and lights and general. Then was on my way. Tks, Donald King
Donald KThe email address was used in error. Either the customer provided it incorrectly or it was manually entered by a customer service incorrectly. Recommend a confirmation email be sent to confirm that the customer's address is actually owned by the customer.
JAMES HIt helped to have someone on site - had some trouble with the app- more me than the app
Richard VClean equipment. very fast and pleasant service staff, Best location for Uhaul rental yet and this is our 4th trailer rental.
Garry BGreat place to deal with
Frank oDidn't have visible signs from main road
Jeff RIf you could offer more coupons for loyal customers that would be awesome.
wanda bWe were overcharged for miles by about 40 but the dealer could do nothing about it to change.
Coastal VVery helpful, no problems.
Harry TGreat service! Attendee held umbrella while we hooked up the trailer in NC. Was a hassle free return in OH when we brought it back, didn't even need to get out of my truck! U-haul has my business whenever I have a need for moving equipment rental.
Jonathan Bpersonnel amical
joe mVery friendly staff from check-in to unhooking and dropping the trailer. Made sure I had help getting unhooked and on my way.
Ben RAwesome cust svc
Sandra BLower your rate per mile on the wked almost went to budget but thought I rented 5pm Fri/sat returned 5 pm was 0,99 cents a mile 5 should've 79 per mile
Bruce CVery clean units...and the staff was always helpful.
Joshua P | Expérience généraleYes, great folks to work with, everything went smooth, thank you
Nick KConvenient, safe, clean, affordable storage.
Jacqui S | Expérience généraleExcellent Your Comments: 200 character limit it was Excellent
Privacy R | Premières impressionsit was Excellent
Privacy R | Premières impressionsvery helpful staff
Privacy R | Premières impressionsActually didn`t use this facility. Used U-Haul storage facility on Commerce in downtown Johnson City, TN as they gave us 1 month free.
Privacy R | Premières impressionsOur reservation was not there when we got to the storage so we had to rent another. But overall the service was nice and very friendly
Privacy R | Premières impressionsYou leave feeling that your belongings are safe.
Privacy R | Premières impressionswas disappointed that the info online about availability and sizes was innaccurate and when I arrived was told the size I requested was not available.
Privacy R | Premières impressions