Customer Reviews for Fairgrounds Inn
(U-Haul Neighborhood Dealer)

Évaluation :

2

Truck was Dirty. Rolling back door was VERY difficult to use. Radio antenna was broken so reception was VERY poor. Check Engine light came on while driving. Very difficult to communicate information to person working the counter. Did NOT have the equipment I need for my deliveries available for rent when I arrived. Customer Service at UHAUL had to help me get a new truck. It was to large for my need and cause me to use more gas than I should have. I should have been notified if equipment was going to be unavailable before I got there.

Évaluation :

3

Had plenty of trucks but no VANS.

Évaluation :

3

The uhaul was dirty upon puck up..it jad sawdust and a few boards left behind..clearly no one checked it before they checked it out to me... The girl who checked me in was nice

Évaluation :

1

Gas was not full when I got in the truck but he told me I had to fill it to full or I will be charged extra. Then I told him I needed truck from the time I left there which was 6pm until next day at 730 pm my receipt said I would be charged 19,95 fir that he charged me 40 .I feel I was not treated fairly I feel I should get put of my money back. I will be complaining t I a corporate office as well

Évaluation :

5

Great family run business. That I got and returned vehicle from. Need more customer service like them at fairgrounds inn.

Évaluation :

5

It went well. I don't know how it could be much better.

Évaluation :

5

They were respectful and helpful. I don't think they could have done a better job.

Évaluation :

1

Placed a hold on the equipment but it never left the parking lot yet was charged almost the full amount!

Évaluation :

1

Not lie about the gas. You told you haul we returned it at an 8th of a tank and we were charged 63.00. Thank good we took time stamped photos shown it was returned at a quarter of a tank like we were told to return it at. We were charged 30 for surcharge then 33 for 6 gallons of gas. Im still trying to get our money back!!

Évaluation :

5

Great experience!

Évaluation :

3

The cost was excessive. Doubled from the week before. You need to lower your rates.

Évaluation :

5

The truck didn't have any lock for the cargo department and I didn't have a fitting lock with me. As a result, a person opened the cargo department (while I was bringing more boxes) and stole several backpacks and suitcases from me. I recommend including a lock into the rental equipment to prevent such issues for other customers.

Évaluation :

5

The staff was great, the van was mostly clean (there were a few bits of trash in the cargo space: two drawer handles that had broken off a dresser or something, a silver hinge, and a highlighter pen), and pick-up and drop-off were fast and smooth. My only concerns were that the tank was empty when I picked it up (almost $120 to fill) and the check engine light was on the entire time.

Évaluation :

3

Get better customer service.

Évaluation :

1

They were very rude and short. Not a friendly place

Évaluation :

3

My truck leaked water from the roof when it rained & it ruined my furniture. Also i was charged $100 for gas when i re filled it to the same place it was when i got it & have pictures.

Évaluation :

1

Lied about charges. Only had vehicle for less than three days and returned to same dealership as picked up and that somehow amounted to almost $400. Check out lady lied about mileage, check out guy was too busy staring at his phone to give a shit about my questions until I started to talk to my partner about why he didn't give us a receipt. Rushed me through the check out process and when I mentioned the mileage thing the initial lady said she'd fix at checkout, he coped an attitude and said it wasn't his problem and to call UHaul. The truck was a gas guzzler and needed $90 in fuel and then they have the audacity to charge nearly $400 for a move within the same county. Ridiculous. Never again.

Évaluation :

3

Agent at site wanted reference which was unexpected and should have been something that should have been asked for at time of reservation if really needed. Agent was not very helpful and explained absolutely nothing. Here's the keys was basically it. I prodded him to tell me which truck it was since he didn't seem to need to tell me. Truck was reasonably clean being that it was not in a location that could wash and vacuum it. Liked the way uhaul tracks damage and what not. Just wish we could add pictures to it to help cover ourselves.

Évaluation :

2

I reserved a 17 foot truck with a box dolly and moving blankets. They only had a 10 foot truck available which had sticky stuff all over the steering wheel, a check engine light on, the headlight switch was missing and when i tried to fill it up with fuel, it leaked out the fill tube all over me. since the truck was so small, I needed to double moving miles, increasing my bill by $50. I'm pretty disappointed in Uhaul

Évaluation :

2

My experience was horrible! I will not be using U-Haul in the future!!

Évaluation :

5

I am very happy to be able to rent a trailer in Monroe! The gentleman from whom I picked it up had to call someone to tell him how to process everything on the computer (took about 10 minutes) and he didn't seem to know how to hook the trailer up. Not a problem for me, but make sure you know how (or read the documents U-Haul sends you with your contract). I had to pull a wiring extension off a different trailer to reach my vehicle and there was a little debris left in the trailer by the last user, but still better than going 20 miles away to get a rental!