Customer Reviews for Take 5 Oil Change
(U-Haul Neighborhood Dealer)

Évaluation :

5

Customer support was superb. Quick response and thorough. Great location. Transaction was very smooth.

Évaluation :

5

The staff person was very helpful and processed us quite quickly. The location is literally on the same property as a gas station, so we were able to easily fill up. My suggestion is to leave enough time to fill up BEFORE you start driving. The truck was less than 1/8 of a tank and the low fuel light was on when we started up the truck.

Évaluation :

5

The team was very helpful and ensured that everything was working properly - they were excellent and helpful

Évaluation :

3

Charged $18 in gas lol no way my trip was $18 worth of gas

Évaluation :

5

Excellent service.

Évaluation :

5

Staff was so welcoming and professional

Évaluation :

5

Staff was great. Pick up and drop off was easy. Truck engine light was on and one headlight was out. Also, the mileage rates are excessive, given that gas is not included. An 8 hour rental to sarnia and back cost closeup $250 plus gas (which was almost $80). It should be half that, unless you include gas. Unfortunately, there are not a lot of options - which I'm sure is what u-haul is counting on. Bud, given they had a truck when I needed it and had a convenient location, I would use them again - unless a legitimate competitor comes Into the market.

Évaluation :

5

Smooth experience overall Thank you,

Évaluation :

5

Quick easy recommend doing the booking online saves tones of time.

Évaluation :

3

Self drop off.

Évaluation :

3

Before getting into the truck, I was shown on a screen inside how much gas was left in the vehicle and was told to bring it back with the same. When I got in the car, there was less gas than shown to me. Then I was asked to fill up the tank after our use to that line originally shown to me, which is not fair. I probably used $10 of gas but ended up paying $20. I decided not to fight with anyone at the store but I'm very upset about this and I hope I get compensated for it. In general, I am quite disgusted that on top of the hourly fee and the charge per km/mi we are ALSO expected to pay for the gas afterwards. What does the charge per KM even cover if not the general wear and tear and the gas? What should have cost $40 ended up costing $85 and it feels like you're stealing from us. Likely won't be using uhaul again unless these policies change.

Évaluation :

1

You have over charged me for no reason. I had filled the truck back up to where the gas was when I received it, yet still charged me 10,9 for gas. And then you also over charged for the kilometer rate, your website states 0,89 per km and yet you charge 1.43. This is unacceptable and am expecting to be refunded the amount I have been over charged. Would not recommend Uhaul again as this is not right. I have sent you and email with photo proof of the gas being back to the levels I received and just take a look at your website and see that your rate per kilometer is 0.89. How ignorant can a business be to not know how much they charge.

Évaluation :

1

Didn't have my truck I reserved months ago. Person working said this happens to people all the time. Very poor organization!

Évaluation :

3

I went to get my truck on the Friday at 7pm like I reserved online. When I got there I did all the online work and then received a message that the location does not open until 8:30 the following day. I had to send all the help I had home and do the moving myself the next day!!!!

Évaluation :

5

The guy who assisted us was great very helpful and easy going. the shop itself was very nice, and well kept. Thanks again

Évaluation :

1

I showed up to this location. My truck was not ready. It was covered in snow. They had other uhauls blocking mine so I couldn't even pull it out if I wanted to. The whole situation took 45 minutes which left me less time for my move. Absolutely unprofessional.

Évaluation :

5

the service rep. was excellent

Évaluation :

4

Better communication with truck location pickup and cell phone confirmation. (this comment is not for this location but the previous location, I was actually scheduled for)

Évaluation :

1

In experienced staff, it took almost 2 hours to book a van and return it

Évaluation :

1

I had to wait for the oil change guys to deal with the clients who drove up to the door several times and help with oil changes wile I was being checked in and out. There wasn't any parking for the truck I rented when I dropped it off. The door of the truck wouldn't close properly and the guy there said try and close it harder but it never closed properly. I only needed the rental for a short time and just left it draftee for the day.

Évaluation :

2

We rented a 15' truck with the following price: $29,95 renting + $0,89/km after returning it back, they gave us a bill with $147!!!!!! with only 17km. They charged us twice easily! after complaining, they reduced it to $87 which was more reasonable but again instead of $0,89/km, they charged us $1,43/km and told us that this is not related to us, talk to Uhaul!!! I believe that Uhaul deceives people, they put something attractive on their website and then provide us with something else.

Évaluation :

2

Take 5 Oil Change was great; however, U-Haul allowed me to book a 20' truck for pick up and when I arrived, myself and the Take 5 attendant were told by Henry, the U-Haul representative on the phone, that I had to go downtown to First Street to pick up my vehicle as this location doesn't carry 20' trucks. Very inconvenient and very poorly managed by U-Haul.

Évaluation :

2

The gas tank wasn't full when I get it and I wasn't informed properly. I delivered the van back full. Rode 115 km ish and ended up filling it with 35 liters of gas. Didn't get any sort of reimbursement for that. Also, van had lots of dog food in the cabin. Experience could have been better.

Évaluation :

1

Representative had no idea about customer service , wasn't able to communicate clearly. Started talking to us then turned around to do something else leaving us standing at the counter. We returned truck only after few hours and gave the keys to the same person. Next morning got an email with changes that were doubled up! Had to drive back to address the issue..same guy. He was trying to push the blame on some one else but finally admitted that he didn't process return until day later. No apology and he wasn't even able to figure out correct charges! He did call the office and so did we .Henry was very pleasant and told us that refund is being processed. Maybe employee that we had a misfortune of dealing with is good at something else, but please don't let him deal with clients or paperwork, or numbers, or reports etc..And please teach him to accept responsibility!

Évaluation :

3

Rental was fine. Bill was not. Costs I was not told about appeared on the bill. $15 safe move, no idea what this is, i have my own insurance which includes rentals either way i was not informed of this charge. $4 environmental charge, again not informed and my understanding of the way this works is you would actually have to dispose of something to charge for it. I will be discussing this with my credit card company

Évaluation :

3

Charged mileage in the city,sounds like a good deal until you get the bill. Then you really get a surprise and not the good kind. Beware

Évaluation :

2

Attendant, (appeared to be a mechanic) just asked for the key, and if it was fueled up. I asked if there was any paperwork to sign or a receipt, he said no, just to leave the key. 1 week later we received a phone call from U-haul informing us that the records indicate we still had not returned the truck. It was quickly cleared up however.

Évaluation :

4

I dropped the vehicle off after business hours and there was no key drop box available. I had to return the key the next day.

Évaluation :

5

Service was great and the staff were super nice! Very smooth experience!

Évaluation :

3

Specifically booked a month in advance and was told a truck would be made available in Strathroy but was told the day before the rental it wasn't possible because I was only going one way. Shouldn't this have been known at the time of booking? Was offered free mileage to bring the truck back but not gas. Would have considered it if gas and mileage back was included. I viewed it as doing a favour for uhaul but it wasn't viewed that way. Also, despite the fact that I did a pre-checkin and paid in advance, it still took 20 minutes to get the truck. Not sure what took so long just to say everything was good to go. Normally we do an inspection with the uhaul rep to agree on any pre-existing damage but the representative just handed me the key and said I could go.

Évaluation :

1

I requested a mobile pick up at 7 am. This was confirmed by a u haul agent the day before. Because the location did not prepare their lock box I was not able to receive the keys to my rental until they opened at 8:30 am. This put us way behind schedule, adding a time crunch to our move. Overall a very poor experience. I cannot recommend u haul after this experience.

Évaluation :

5

Keep the good work

Évaluation :

3

They charge over and it was not cleaned from inside

Évaluation :

5

This location was great to deal with. They were super friendly and ensured I was taken care of. Highly recommend. The only thing I would recommend is the secondary contact number needed to complete the booking. It delayed the process and seemed unnecessary. Other than that, great experience and will use again.

Évaluation :

5

I got the receipt for $50,32 but $81 were charged on my card.

Évaluation :

2

You change the schedule at will without asking me. you are always bad.

Évaluation :

3

Employee was dismissive and distracted at pickup.

Évaluation :

2

Attendant told me to fill up the truck and that I would be reimbursed if the gas level was over what i had picked it up with, upon its return.. That was completely untrue. Congratulations Uhaul you scored a quarter of a tank of gas. store didnt have an appliance dolly as per my contract. I had to incur extra time and mileage to go to another store to get one.as i rented a truck to move a refrigerator.

Évaluation :

1

The online checkin was impossible. It took an hour as the website could not "find our location"

Évaluation :

2

Your app is a joke!!!

Évaluation :

3

They charged me with equipments and services that I didn’t use.

Évaluation :

1

We were kept waiting for over one hour for counter checkout, the person said he was too busy and that we would have to wait He was Very Very RUDE. Called 1-8800-GO-U-HAUL which answer after waiting for 45 minutes but unable to help the same person was also rude to your staff.

Évaluation :

5

Great service!

Évaluation :

4

I also had to get a tow hitch from the U-Haul on Clarke road. The were unaccessable by phone. I drove to the location to confirm my pickup. They then took 2,5 hours to get me going. I wasn't provided updates through the process. It was unacceptable

Évaluation :

5

The crew cabin was maintained well but lacked a bit of cleaning in coffee holders and stuff

Évaluation :

4

Service could be better if there were some km that we’re not charged.

Évaluation :

5

Very Happy with the self-check in/out. Very easy and user friendly. I was totally impressed with the level of detail, but most importantly the convenience. Would certainly recommend and use again.

Évaluation :

1

Bad customer service I was waiting there so get my truck and guy were doing an oil change after waiting for 20 min I walk in he was like 5 min Tht nah a gud service

Évaluation :

2

I rent a truck and picked on 3:00 pm, after 6 hours, I returned it on 9:00 pm, when the store was closed, so I dropped the key into the 'key drop' box. On the next day 1 pm, I received the email receipt from UHAUL, I was told I had been changed for TWO DAYS rental because my return time is the next day 1 pm!! I sent a email to UHAUL, but 5 days passed, I did not received any reply, I still waiting and waiting and waiting.......

Évaluation :

3

No washer fluid, not explained drop off process only simply put keys in box,I asked about covid cleaning and received a snarky answer.

Évaluation :

1

The blankets I ordered were not there. The customer service guy was really rude! He kept asking for my drivers license when I was not the driver. Kept asking where the driver was and I told him he would be here soon. He walked away from us and did not say thank you for dealing with us. HE JUST WALJED AWAY AND STARTED TO SERVE ANOTHER CUSTOMER. WE WERE NOT AWARE HE EVEN FINISHED WITH US. WE JUST STOOD THERE FOR A COUPLE OF MINUTES UNAWARE OUR TRANSACTION WAS COMPLETED. He had no personality! Not a very nice person or customer oriented.

Évaluation :

1

Was overcharged for insurance I declined multiple times (as clearly shown on the booking online). When I questioned the location about the charge they agreed with me that it was incorrect, but that I had to can the general UHaul phone number. Spent well over an hour on hold before I spoke with anyone on the general line, and then when the UHaul rep phoned the location to confirm the billing mistake they apparently lied and said I requested it in person - I did not. I was never asked about insurance in person. Problem still has not been resolved.

Évaluation :

1

please do not go to this locaiton! you will save not only your money but also your life, just don't go. I have rented a truck from this location going one way to toronto. First, the back truck is frozen, ask them for help, young guys said just kick on the truck( shocking), and the guy forget to put the dolley into the truck before I pick up the truck. Then the battery is dead, so they have to come over and jump start the truck, I was worried about this then been told the Truck has been inspected by U-haul specialist the day before delivery, it must be someone left the light on and killed the battery. If it ever dead again, I should call U-haul instead talking to them. after the Truck started, the engine light came up, now i'm really worried. the young guy told me nothing will happen just drive. If it broken, just call U-haul and they will come fix it. this truck had 3 dead battery during my trip and the service light came up force me to to drive at max 40km/hr to drop off location and it's shaking the shit out of my life. Luis is a good guy to talk to, at least he cared about relationship , others I dont know.

Évaluation :

1

Ripped me off by assigning coverage after it was declined repeatedly. U Haul customer service has acknowledged the mistake but has yet to refund. Very upsetting.

Évaluation :

4

it took a long time to sign up....also I cannot access the online receipt in order to take a copy for my records

Évaluation :

4

You charged me for two extra days becuase i returned it where i got it and not in another city where the order said., I would drop off there becuase i would be 30 minutes away from my vehicle. Currently in a dispute with Uhaul head office about this.