Customer Reviews for Professional Pool & Spa
(U-Haul Neighborhood Dealer)

Évaluation :

5

The personnel were very kind and helpful. Nothing was wrong except the premises were more on the "unkempt" side of things than they were on the "spotless" side of things. At least the lady running this location was 100 % U-Haul and was not an oh-by-the-way second fiddle business to a roofing business (like where I picked up the auto transport). The lady operating this location helped me park and unhook the auto transport. I still feel I am entitled to one-half off my bill (issue a credit to my credit card for what I had to endure at the pick-up location).

Évaluation :

5

The staff was very nice and helpful!

Évaluation :

2

They were closed but drop off was fairly straight forward.

Évaluation :

5

Just keep doing what your doing great job

Évaluation :

3

Tried to get refund for incorrect dolly. Told those things happen and nothing they could do about it.

Évaluation :

1

Left the location and the U-Haul trailer was not attached properly. Came unattached while driving down the road on a busy highway, causing damage to my vehicle as well as putting myself and other people in danger. We also realized that this particular trailer leaked.

Évaluation :

5

These ladies are amazing and very professional. So glad I chose them to drop off. Christina explained everything and made me feel very welcome

Évaluation :

1

I have been charged 3 separate charges for some reason when I was simply supposed to be getting 7,88 REFUNDED to me.

Évaluation :

3

Rates stated should be the rate I’m charged upon return;

Évaluation :

5

Just keep doing what you’re doing!! Wonderful Service, Thank You Janet

Évaluation :

5

So professional and quick, totally awesome experience my hats off to that team

Évaluation :

3

Traps on trailer need replaced. To short

Évaluation :

1

Lots of trash around the property. Old car sitting on lot (eye sore). Uhaul truck didn't have items I paid for (no ramp, no furniture mover with wheels, and no furniture bump covers).

Évaluation :

3

The interior of the truck (main cab) was covered in mud. The floor and door were especially dirty. Other than the dirty interior our rental was fine.

Évaluation :

5

I can't think of anything they were very pleasant,helpful,and inviting

Évaluation :

3

Lights inside the trailer

Évaluation :

5

Awesome service and people

Évaluation :

3

A vehicle walk-through would assist. The truck had not been cleaned and the ashtray was full.

Évaluation :

5

First rate service

Évaluation :

2

Place Uhauls in more available areas; it required about 20 minutes of maneuvering and waiting for other customers to leave in order to get it out of the lot

Évaluation :

5

The only thing that would make the truck better is cruise control in the truck...

Évaluation :

5

Make sure that the truck has better windshield wipers.....

Évaluation :

2

I tried to check in on line. However the online option couldn't find my reservation to check in. Called your customer service only to be hung up on. Called back had to go through the automated process again. Spoke to a Stephanie Smith was kind and considerate but could not check me in on line. This is the 21st century why can you not call in and check in a reservation? So I had to leave work today for an hour to do that. I will not be renting from UHaul again.

Évaluation :

3

Train more people to handle the check in/out so it requires less time. But continue to be as friendly as you are, that makes it a pleasant experience.

Évaluation :

5

Nothing. Everything was in order.

Évaluation :

5

Very helpful and friendly.

Évaluation :

5

Called the 1-800 number for uhaul to ask about the trailer ball height and size. I asked them twice was it 2 5/16 and was told yes. Only to get to pickup trailer and had the wrong ball size. Luckily my buddies truck I borrowed had the correct size in his toolbox.

Évaluation :

3

I go there because it is a close place to drop off. The staff is definitely courteous and helpful.

Évaluation :

4

It is hard to locate. Better signage is needed.

Évaluation :

2

No Uhaul signage & difficult to find. Once inside no one to greet me. I stood there for several mins before anyone addressed me, even though an employee saw me walk in.

Évaluation :

1

This was absolutely the worst rental experience I have ever had. I set this rental up a month in advance and the day before I was to pick up my truck my reservation was changed 4 times. I was sent to another pickup location and as I was entering the parking lot the reservation expired. I waited hours and was on the phone trying to get it fixed and the person told me I would have to drive to another location to pick up a truck. This was BY FAR THE WORST rental experience I have ever had and I will NEVER rent from Uhaul ever again. I have rented from Uhaul on every move I have made since I was 18 years old and I am truly disappointed and saddened by this. Uhaul better get it together or they will be out of business if this is what people can expect to experience. WORST WORST WORST experience ever.

Évaluation :

5

Customer service was excellent! They even helped me to back up and hook the trailer onto my vehicle!

Évaluation :

4

The truck smelled a bit on the inside.

Évaluation :

1

The ladies was very rude with us because the trailer was supposed to be to Pennsylvania and she told us that we should have not been able to get the trailer and plus I was charged more then I was told I was getting the trailer since I had to drive out of the way for the trailer

Évaluation :

4

No complaints

Évaluation :

2

No parking. Junk everywhere.

Évaluation :

5

Great service. Pleasant people to work with.

Évaluation :

3

No one present at drop off

Évaluation :

5

Excellent service and awesome customer service reps!

Évaluation :

4

I called and asked for a utility and the company did not have. I wasn't in the system when I got their after making a reservation. So the process took over an hour when I was on a time schedule. The place I picked up a cargo (as that is all they had to offer), was great, but the rep I spoke to over the phone messed up everything. Am not to happy with that.

Évaluation :

2

My original reservation was made with this office but they didn't have the trailer size we needed. So she made the reservation with another local site. We showed up for our 5:30 appt to pick it up and that office had closed at 5 when the website says 6. All other locations were also closed by this time. Wasn't able to get trailer til the next day. Delayed our trip. However, the original site now had the size trailer needed and we were able to reserve with them. Different woman and she was great! Cancelled with corporate our failed appt and rescheduled it. All uhaul sites should have accurate hours posted online and all other uhaul locations should see reservations. If they had, they would have known it was closed and he should have seen that the reservation was after his hours. Thank you for getting it straightened out but it delayed our trip by a few hours. We had to take off work to load when we had planned to load the night before. Amy Logsdon, owensboro ky

Évaluation :

2

The girl working at the pool place told my husband to find the right trailer. There was no one to help him attach the trailer to his truck or check to make sure it wasn't attached correctly.

Évaluation :

1

I employee did not come out to the UHAUL with me to review everything. The miles and gas were not recorded correctly. The Uhaul was also dirty. I tried calling the place I picked everything up from multiple times and they never answered the phone. Now I have to make sure I get charged correctly for everything.

Évaluation :

5

Very friendly!

Évaluation :

5

My rental was for a one-way from Owensboro, Ky to Queen Creek, Az. Due to some car troubles, this trip is no longer feasible. I needed to return the car dolly to the nearest center in Paducah, Ky after only 1 day. Will I be able to receive a refund from the difference of locations?

Évaluation :

5

Great customer service and very friendly, knowledgeable representative.