I was asked to pick up the truck a day before I needed it and was told I had h til Monday to bring it back. But, they neglected to tell me I had to bring it back to the location I was going to by 10 am. I told multiple people from U-HAUL that we were signing a lease at 12:30 on Monday to move in. HOW could I possibly have the truck back at a location at 10 in the morning?? AND was charged another $64 after already paying over $300?? I will never use this company again!
Deborah Lafayette
Customer Reviews for Putney Road Redemption Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Excellent service and all around experience. Thank you. Same thing last time, which is why I came back to this location again!
Sheila DamkoehlerThe weather strip on the driver's side door did not seal well. The van that I rented was clean.
Jeanann WarrinerThe Customer Service team was superior! I was in Brattleboro to clear out our ski house and unfortunately, my hearing aid weren't working, (long story). Both picking up & dropping off, your team was exceptional! They were efficient, polite, professional, and kind. Thank you for a great experience! Sincerely, Tara McEnroe Kent
Tara KentThe only "issue" was that the employee at this Uhaul was new, so he took more time than a more experienced one. Wasn't an issue for me personally, he was a likable guy and very good with customer service. The entire process was so easy and convenient, I wouldn't hesitate to come here again!
Seth WarnerEverything was great!
Chloe WagnerIt waa a bit off-putting to have to walk through a smelly recyclig center but the staff was amazingly nice!
ALLYSON PLATTThe service at your Brattleboro location is exceptional. I rely on you for all my transportation needs here in town.
Zygmunt DeverVery friendly service.
Julian BeckExcellent service à la clientèle. Both employees. Were ever so kind to me. I was having a meltdown so too speak… 4 stars review..
bonnie garrapyWith Ryan and other support staff at this location, I am confident that the rental experience will be optimal. Thank you Ryan!
ROBERT MUGNANIInterior dash lights not working extremely hard to see at night. Had to turn on done light to see. Radio and climate control lights not working. Could not see very unsafe
Alex OceanGreat team and service at this location
David CookFast friendly. Was so easy.
Christine PierceYou are my transportation provider for many years. The service is knowledgeable, efficient, and it is always pleasant at this location, thanks to the exceptional public relation! Zygmunt Joe Dever
Zygmunt DeverThe woman who waited on me was polite and helpful for what I needed. I will be back for my rental needs the next time
Marc Pineauthe gentleman that checked me was very nice.
Gary O'ConnorExtra rental fees is unnecessary when we already pay for the damage waiver plus the total amount’s taxes.
Tristan LeedsGreat service and reliable truck, thanks!
jack manixNothing… the U-Haul representative was very friendly and helpful.
Thomas ScheideggerYour staff was awesome! The rental process went smoothly from start to finish! Would recommend 100 %
Marty ScalesThe woman working in the office the day I picked up the truck was very helpful and offered great customer service.
Antoinette LaneHe tried to help(Ryan),as much as possible to get me back on track. Wasn't playing games on phone like the other establishment.
john boresRyan was the best, very very helpful and took the best care of me and getting me a van and the timing was perfect 👍🏼
Rosanna DiTarantoThe guy I worked with was great - super easy in and out. Definitely will recommend.
Michael SardinasThis is a great place to rent uhauls. Ryan and crew do an excellent job, very accommodating and professional!
pete neroStay away from this place
Justin RevetStaff very pleasant to deal with.
Lucinda McGovernJust an observation the steering was a little loose I've driven U-Hauls and sometimes the steering is tighter and this time it was kind of loose and wobbly and it was hard to tell if it had a full gas tank I don't know if the gauge is old or what
Pamela KirkwoodWe rented for the purpose of shopping wholesale in PA. The space was perfect and we were able to buy/return with all we had hoped to get. Great decision & will do again in the future!!
Lorraine NewellFront of truck was dirty on the outside but inside the cab and truck was very clean. The person that we dealt with was very informative and friendly. He did a nice job explaining everything!
Doug BakerRyan was awesome, we had a bike break down and he was able to rearrange a reservation to accommodate our needs. On a side note, uhaul needs to install tie downs in all the trucks and not just the vans! Thanks Ryan.
Craig GeherlsIt’s a little odorous there at the redemption center, but the employees were excellent to deal with.
Tracy ShriverGreat customer service!
Wayne PatariIt’s in a bit of a weird location but it was fine.
Heather MaplesThe site would only let me rent for 24 hours from this location, despite there being multiple trucks on site both when I picked up and dropped off. I went with this location because the one I usually use was charging significantly more for the same vehicle and same time frame ($59,99/day vs $29,99/day, $1,29/mile vs. $1,09/mile), which was not what U-Haul advertises on their website.
Jason VeaudryThey were very knowledgeable answered all my questions friendly and quick service
Deb WaiteThe site was staffed by and very friendly and attentive employee.
Todd SmithI had real trouble with the truck. The windshield wipers wouldn't turn off and it overheated so much that what should have been a one hour trip took 4 hours.
julia zanesExcellent service.
Carol AuerbachService was fine, office just dingy but I know it’s not a real busy place and can’t expect a big modern office.
Gerald dutsonVery helpful
Norman BillsThank you for having this location available. Ryan was very polite and helpful. Having him to help us was amazing. No stress. Will rent from here again!!!!
Ana PaulinoMy brother's dog has been going to the vet in front of this location for years. However, nobody in my family knew there was a U-Haul rental and bottle redemption center behind the vet office until I stumbled across the address online. Cool to know.
GENEVIEVE LANDMANI had a great experience. It was easy and flowed without any hitches. Ryan was kind, courteous, helpful, and gave excellent customer service.
Antoinette LaneCouldn’t use on line drop off app.
Eve EndicottAccommodated my changing schedule! Thank you!
Glen ErnstromGive the gentleman a raise. Outstanding!
Gary BillLeave it alone; doing fine!
Larry McintoshProfessional service
Peter JamesonNothing. Ryan was great and the whole process went smoothly.
Jadian BryanRyan was excellent
Kelly ChaseThe auto transport was given with a tow strap too short to reach ratchet. Truck was given for cross country trip with faulty right side mirror.
Jason GauthierAs always, excellent service on both ends
Lynn HerrmannRyan is the best to deal with..excellent customer service, and great communication! Highly recommended this uhaul company
christina denneheyThe service was good but only one thing I don’t like I used the car 1:30 minutes but they charged me for full day.$86 I think this is not correct
Eduard Rotari