The location was convenient and the attendant was helpful.
Gabriel M
Customer Reviews for Queen Ann
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Always a great experience renting at Queen Anne B.P. in Hingham, MA. Trucks are always clean, paperwork is convenient and equipment is often ready to roll upon our arrival. We've been renting trucks on the South Shore for over 30 years for business and personal use and this is by far the best location. Do yourself a favor and make your life easier by calling them the next time you need a truck.
david CThis location was very convenient and helpful.
DONALD SDrop off was confusing. I dropped off after several hours on the same day however did not receive any correspondence as to that the truck was returned and mileage confirmation. I also put down extra quarter of gas as curtesy.
Rizwan ZGreat owner operator - highly recommend
GRAHAM JWe were supposed to be getting a dolly for our move but when we went there they didn’t have one which made our move extremely difficult.
John MTruck needs some mechanical work. Very hard starting.
Rorie MThis is my second time using this location everything is easy and quick plus is they have gas station so you pump the gas for rent a truck there its bit of convenience. Thank you guys see you again.
ladislav pGreat location - have been using them for past year. Courteous, professional and friendly. Je la recommande fortement.
GRAHAM JThe owner and the other gentleman working in the office at Whiting Street in Hingham are most efficient and helpful! I found the customer service at this location to be excellent, no wait time, no hidden fees and a step above the rest!!
Khatryn MGreat outfit - friendly and professional
GRAHAM JExcellent service à la clientèle
Sostened RPersonnel were unhelpful. No signage or easily identifiable markings until your in front of door where there's a small sign on the window. Trailers and trucks on the lot were behind the building and/or blocked by cars parked in front of them making them difficult to see. I drove by and noticed a truck in another lot which is where I pulled in. I could then see more trucks and trailers on the other side of the fence but couldn't figure out how to get there. I called to ask how I get to him and verify his location. He simply said "pull in front". I asked again how to access the lot and he said nothing and then just gave me the address again. Eventually he said it was in a gas station. When I finally got there he made me remove my trailer and push it into a spot by myself while he went inside and sat at his desk. There was no communication on his part through the entire process. When I went in to ask for a receipt at the end, he said "I already emailed a receipt. You can leave" and gave me a shooing motion with his hand. The lot size of this location is too small for a UHaul dealer, it's unmarked, and you do everything yourself all with minimal, cold, and border line rude interaction. This place should not be in business in my opinion. I would never recommend it and will never go back even though its closest to me. I doubt my experience was out of the norm for this place.
James RI was quoted $31 and the charges came to $70. The person was checking out a few customers at a time and did snot review anything with me, or I would have known in advance that there was a charge I didn't want. I will not get UHaul from this location again.
Joy CThe van was brand new and so easy to drive and use. The Queen Ann attendant was very friendly and efficient. I woulld use this station again.
James HI was charged for fuel when the van was given to me with less than a full tank of gas.
Kristina Ygreat people
richard pThe van was very clean and smooth. Very easy to access the location and the van. Thanks
Ramos SI have 3 seperate charges pending on my credit card. Please let me know how to rectify this situation . 8572342098 Melissa trojnor mtrojnor@gmail.com thank you
Melissa TThis location is part of a gas station. Man that helped with return was nice, but he did not give me time to take pictures in my app and took the key and said I was all set. It made me a little uncomfortable that I did not get to take the pictures, but the service was friendly. Most appreciated!
Kayla DI don't think anything needs to be changed, I have rented many times in the past two years to move to and from college dorms and apartments, I also had several moves due to multiple pipes breaks in the town due to the extreme cold over the past two years, and every time I was able to count on Maurice Succar the owner of my nearby dealership to help me. I've rented so much this year we've gotten to know each other well. I've rented everything from large box trucks, small box trucks, pickup trucks and vans and all have been in great running condition as well as being detailed. I'm glad I've actually had chances to recommend Maurice's Uhaul location to a few people, I know he's been around for our town for many years but I'm glad to bring his as much business as I can. He's just a good guy, and when we had all those water main breaks last year, we had hours to move, or we would have lost everything we owned. Since then I've used uhaul trucks to move neices and nephews to college, to clean out my mother's home, and to move in and out of my home multiple times as we cleaned up after several strong storms over the last few years in the Northeast. Thank you for allowing me the opportunity to tell you about a man I think is probably one of your best franchise owners. Have a great weekend, Respectfully, Jared M. Sparks
Jared MLeft with 1/4 gas and didn’t have enough gas to even make it to my destination and had to fill up twice
James CFor a long time, I rented from UHaul's Weymouth location. It was always a slog, with the staff blaming the delays on other staffers. So I decided I would try a small local gas station location equidistant from my house. The local fellow appreciates my business and does his best to get me in and out as efficiently as he can. My most recent experience was just as good as I have come to expect.
William TEverything went smoothly.
Patrick LService was Awesome
Walesca JOver all it was great.
john CI believe I was overcharged and I’m still waiting for a reply.
Samuel GEverything was great.
john CMaurice was very accommodating, had an excellent experience with u-haul, thank you
Barbara SHe was very nice. Truck ran great
Eileen CThe attendant was super helpful and friendly and the whole transaction was easy and smooth. The trailer was in great shape and had plenty of space for what we were doing. I was amazed it was available for the first of the month with literally a few hours notice. I'm as happy as can be and would happily use this location and equipment again.
Patrick MAlways a pleasant experience renting at this location!
david CWas seamless and easy as I've come to expect using U-Haul.
Matthew MRien
James CGreat service ,gentleman receivedThe trailer was very helpful and polite.
george wGuy was super sketchy and weird.
James GGreat service.
BARBARA LExcellent service Maurice you will get 10 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Zhao FNot happy
BRIAN MI went to drop off the equipment. The man behind the counter didn't understand that I couldn't take the trailer off without a jack. He told me to get a mechanic next door. The mechanic was a little helpful but wanted me to back a trailer next to the building which I didn't feel comfortable doing without potentially hitting the building in the process. I wish Weymouth accepted returns.
Loretta LMaurice did a great job. Very happy with the experience.
Philip HNothing need to be done at this location best service ever.
Linda RExcellent service. The Van was in good condition and was safe to drive.
Joe WCheck tire pressure Before renting equipment and clean interior of vehicles Before renting, Thanks
ROD DProvide hard copy of drop off details
Lawrence KBest customer service I ever receive at this location there’s nothing to improve Maurice is a great guy to do business with.
Theodore D