Dar una explicación más detallada de como debe realizarse el proceso de entrega, tanto la página como la app de U-HAUL tiene muchos errores y poca información al respecto.
Juan C
Customer Reviews for Rent A Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My utility Dolly, furniture, dolly , and appliance dolly wasn’t in the truck… had to go to another location and re-rent the items since I was already charged so hopefully I get a refund
Donato SI was having issues while using the online functions and spoke to 4 different people while being assisted on several aspects. 3 of the e individuals were awesome but 1 was very short and rude. Just seemed like they didn't want to be bothered with helping me AND that person was a part of the call back option as you had a bit of a hold time - which is to be expected on wknds.
Debralyn GStay the same. Very helpful.
Hugo RRien
basilio bThe location was closed so we attempted the online method. The site would not take my password and kept sending numerical codes for me to enter. Every time I entered I got an invalid response. We finally got hold of someone On the phone and after difficulty was told that it was cleared. We had to call the pick up location days later in order to get an official notification. The people at the pickup location for very helpful.
Ron CAndy’s express was very accommodating and professional
BENJAMIN HThe person did not even cared if dropped off the truck. He just grabbed the key and tossed it and said; okay bye. Rude on pick up and drop off.
ELODIA MWe were given a truck with transmission issues. The ride from Uvalde tx to magnolia Texas was a scary one! Hoping we wouldn't break down. They also didn't put the equipment we reserved in the truck. You were sure to charge us the 60 bucks though for the truck not being totally full at drop off. Never again.
Ben CHave the vehicle redy to rent. The vehicle was dirty inside and out. Mud inside and windows were very hard to see out of.
Cecilia MTried to drop off trailer on Saturday, person listed on the drop off location order would not respond to telephone, txt or email. On sunday I contacted Uhaul for assistance and was request to use the app which did not work. after taking to multiple Uhaul agents for more than an hour I finally left the trailer at the assigned location and posted a copy of the contract in the drop box
JOEL Mwe did the after hours process and it was very easy, would definitely use again
Jessica Fput washer fluid in windshield washer
debra jHorrible staff, terrible service. Rude, condescending, and despite calling to confirm TWICE that trailer was a available, after driving 90 miles-the idiot that answered the phone says he's not sure if they have the trailer then calls me "impatient" when I'm not happy about it. This, after U Haul says no trailer available in San Antonio 3 weeks after made reservation.
Robert Ceasy return thriught the video site
James cPoor customer service guy did not want dolly tried to send me somewhere else got very rude and defensive when I told him That this was the location provided by u haul and refused to help unhitch your dolly had to remove myself terrible customer service
DANIEL SWrong mileage was charged!!!!! Not good at all drive truck 111 miles was charged 193 miles , truck came with 99 free miles . Should have only paid 11 miles , but I was charged 194 miles not good!!!
ALEJANDRO SNothing I can think of. Went in and 5min later I was up and running. Associate hooked up my trailer. Excellent service à la clientèle.
GERARDO CHave better locations for over sized vehicles.
MONICA MThe person seemed uninterested whe i explained there was damage on the equipment. He simply said just take a picture and nothing else. I later learned from the man at the Uhaul in Artesia, NM that I should have sent the picture in through the email that asked the condition of the equipment. This should have been explained to me by the Uvalde, Texas Uhaul man but he didn't. It just seemed as if the man in Uvalde wanted to hurry up the situation. I will not be using that Uhaul shop again. No complaints on the Artesia, NM shop. That gentleman was very helpful and polite.
Dave SThe trailer was not at the location. I had to go to another location to pickup the trailer and had to wait for someone to open the gate
Sharon LMy original request to rent a trailer was an Eagle Pass Tx . I was advised three hours prior to picking up the trailer that the rear tail lights were not working had to drive 60 miles to pick up a trailer in Uvalde Tx what happened to guaranteed service did not happen.
Adrian PI did a solo drop off, no person was there. The location was hard to read and the drop off area was ill defined.
LINDEN EI have rented trailers there numerous times. Always treated well and am in and out in just a few minutes. They have me as a loyal customer.
GERARDO CVery helpful!
Kent LRenting the uhaul from this facility was easy and with the great customer service, they made it so convenient for me to pick up after hours.
ida tVery polite, professional, and efficient at this location.
Ryan HThe owner working there didn't know anything about the rental that was sitting there for me. They took the keys out the truck in front of me while I was trying to do mobile checkout, said I couldn't take the truck. Finally got U-haul on the phone and got them to give me the keys.
Robert P3 of the 4 Tire were pretty worn on trailer
Patrick HFaster service at the desk. Stood in line for ever, it seemed like
WILLIAM JThe pick up location is inside a mechanic shop. Not the worst thing, except I had to wait for the customers in the shop to be addressed before I got to pick up the uhaul truck (waited 30ish minutes). I then had to follow an employee to the storage place to get the truck. Upon opening the back of the truck, I noticed the furniture pads and appliance dolly were not in the truck. I called the pick up location, and the owner told me I had to drive back to the pick up location to get the rest of the stuff (he did not tell me that before I left the shop). Overall not the best experience.
Austin LThe truck driver side door didn't seal all the way. Truck was pretty loud inside the cab? That particular truck.... seems to be on its last leg. Overall, I really like using Uhaul.
matt cThe drop off location was closed because it was a Sunday.
edward mNothing, Andy's group is a great bunch of guys ,and i had not one problem with those guys
Jeffrey PThe running lights on the trailer didn't work. I think it damaged the wiring on my truck. I had to drive at night with the flashers on. I didn't catch it as the other lights worked. The interior needed to be cleaned and the drivers side fender was damaged and needed to be replaced.
Fred BThe blankets were not completely clean. Many were full of grass, about a half dozen (out of 24 total) had AXLE GREASE globs or smudges on them. Other than that everything was good.
Diane KRude Rude Rude people. I've been here Several times before and had hoped to never go back honestly well I Reserved my trailer online this time and put in a different location so I wouldn't have to deal with these people and somehow it told me to pick up here once again. Well I decided I'll go in with an open mind and hope for the best and sure enough once again just not a good experience it takes forever for them to input anything and they get distracted talking to other people about nothing important just making conversation when Im sitting here and already been waiting for 20mins and I'm in a hurry at the front desk and he was in the middle of helping me but would just stop to have a Conversation with someone and literally threw I mean threw my drivers license on the counter back at me this place is ridiculous and the worst customer service ever you get treated like crap. I definitely will never ever be going back and hope maybe Uhaul has higher standards cause this place is a joke
Samantha PThis location is very good and much more accommodating than the one on front street in Uvalde
richard pThey do not maintain the trailers and I had to pay to have air put in tires and the back lights did not work.
Gilbert MThe trailer was great to load and pull-my compalint was with the lights and not being able to get the problem fixed in a timely manner --
Sandra HRude and impatient. Called 20 mins before pickup time to hurry me along because he had “places to go”
Dawn FTruck had trash and previous customer invoice in it. Tank half full. Windshield dirty.
Warren CLauren is absolutely amazing! Best customer service ever!
SKY BCarlos and Andy were awesome!
Stephen DIt was closed... Christmas Eve
richard t