Customer Reviews for Rhodes Oasis
(U-Haul Neighborhood Dealer)

Évaluation :

5

The fellow at Rodes Oasis went out of his way to help me so I didn't have to deal with the invasive app again. Thanks for the reminder. That app will be uninstalled immediately. John

Évaluation :

4

You should install a tongue jack on the trailer because it was extremely heavy for my 82 year old father and me his daughter to lift. Otherwise it was a good experience. I would rent again but only if I had help or you install the jack. Thanks

Évaluation :

4

They were helpful

Évaluation :

4

Truck was on 1/8 of tank of fuel when I picked it up ! Seemed a little odd that it would be this low at time of pickup

Évaluation :

5

Discount a second rental in 90 days

Évaluation :

5

If you send out a confirmation email the day before pickup, actually have the truck available.

Évaluation :

3

All good

Évaluation :

2

No one answered the phone, ever. Person at counter did not know the phone number to confirm. No one even looked at the trailer and just told us to park it in the field. Not professional at all.

Évaluation :

5

Keep a person in each trailer to help with loading and unloading.

Évaluation :

5

Excellent experience, the best uhaul experience I ever, had a credit to the company.

Évaluation :

2

Truck wasn't clean.. had dog hair balls all over. There was a trailer attached and a dolly inside when I went to drive away. Had to go back in and ask gentleman to take care of it. The gentleman was very nice but truck wasn't.

Évaluation :

5

Bien

Évaluation :

3

The truck was a death trap. Shook all over the road, headlights were extremely dim and had to push pedal all the way to the floor to stop. I have rented many times over the years and never had such a horrible experience. I was in tears by the time I got to my destination.

Évaluation :

3

Make sure trucks are being properly cleaned and checked before a customer takes it so it can be safe

Évaluation :

5

Great trailer rental at the right price

Évaluation :

5

Staff were amazing and helpful.

Évaluation :

1

Truck was in very poor cosmetic condition. Windshield was cracked from left to right, cab was filthy, "grandmas attic" had whst looked to be a broken plant or fishbowl contents strewn about. Sideskirts were damaged. This is just a shell gas station in the middle of nowhere manned by one person. While cherry and willing, the gas station clerk was rather unhelpful as she had to tend to customers of the station. Took 45 minutes to get out of there in a safe manner. Understaffed for sure.

Évaluation :

3

Overall good.

Évaluation :

5

Have not yet received an email with final price for rental after returning the truck yesterday

Évaluation :

3

Have somebody there to help when you have reservations. The poor woman did her best and called corporate to complete the booked rental.

Évaluation :

3

Person couldn't close drop off, wouldn't give me a receipt for returning trailer.

Évaluation :

5

Every aspect of the rental process was excellent! Rhodes Oasis was extremely helpful. Thank you for all your help!

Évaluation :

3

Very busy. Good thing!

Évaluation :

4

No additional comments.

Évaluation :

3

Pick up very confusing. No one told me about lockbox. Planned on online pickup, got there at 11, instructions then said wait until they open at 1 even though they were open. Had to wait in hold to get a hold of someone at uhaul. When ordering, make it easier to see how many miles are included. Very difficult to find out. Too much time spent trying to upsell additional services. Tell me the details of my order first.

Évaluation :

3

It was a very odd experience from the time I walked through the door. I understand it is a small town and some things may go differently than a big city operation. When I walked in the gas station, I was not greeted and I asked if this was where I pick up the trailer or if someone else is there to help. The clerk was on her cell phone looking at something and finally said she could help me, but she didn't know how to handle online reservations. She called her supervisor to help after I checked myself in online and paid for everything. The clerk allowed my husband to hook up the trailer which was surprising since we had a previous experience where the clerk did the hook up and informed us the customer should not do the hook up and disconnect. The clerk was frustrated because the computer was not working and cell service for the location was spotty. I am glad she was able to call a supervisor and have my reservation confirmed and registered over the phone. She was doing the best she knew how and we were able to drive away with our rental so everything worked out. I was nervous about this interaction because I had originally reserved a trailer in Beaver, Wisconsin and the clerk called to say the trailer was reported stolen so he had to change the location. The whole thing was stressful because I was from out of town trying to move things from my parent's house and I wasn't familiar with the area. Everyone I talked to on the phone was very helpful, patient, and professional. I have years of experience in customer service and greeting the customer sets the tone for the whole experience. It is very important to welcome the customer.

Évaluation :

2

Reserved trailer ahead of time, but then all the equipment was not there. The staff did not seem knowledgeable in renting out the equipment.

Évaluation :

4

Experience was good. Nice to have quality equipment when and where ever you need it.

Évaluation :

1

Personnel was very unhelpful wouldn't look at return or provide me with any paperwork said I had to call U-Haul myself to say I turned it in (which I did) 4 days later it was still showing active had to make three phone calls to get straightened out

Évaluation :

5

The check in person was amazing. Besides being the only attendant she handled customers and sped me thru the return quickly. Very pleasant to work with

Évaluation :

4

always have a good experience dropping or picking up from here.

Évaluation :

4

Have the trailers on stands to assist with the lift.

Évaluation :

5

Alex Rohde went above and beyond to make sure my needs were exceeded at my drop off location in Suring.

Évaluation :

4

Convenient location. Staff was friendly. Overall good experience.

Évaluation :

3

Truck was empty when I picked it up. Had to stop to fill up at Rhodes Junction (41,69 Gallons, $83,35). Filled tank before dropping off in Appleton (25,44 Gallons, $46,27) Please reimburse me for the first fill $83.35. The 46,27 is fuel that I used.

Évaluation :

5

Having the moving blankets supplied in the trailer really was helpful. The rental was clean and in good condition.

Évaluation :

2

Pickup of truck was below expectations truck cap was filthy.

Évaluation :

5

We were so pleased with Alex. He went above and beyond to make sure that the equipment was there and ready when we came to pick it up. Super customer service!! :0)

Évaluation :

5

Everything is great!!

Évaluation :

5

Same as above....A-1!!

Évaluation :

3

The truck was generally fine, but the driver's side door didn't close well, and cab noise was bad.

Évaluation :

3

More personal contact with customer from owner of location!

Évaluation :

5

Really nice people. Especially Tami. Easy drop off.

Évaluation :

5

Alex always takes good care of us. Good to have agent close by with generally the right equipment.

Évaluation :

4

The truck had the roughest ride i have ever had. 200 miles of driving/ bouncing down the road. This could be related to the newness of the vehicle, or it could be an overall suspension problem. I leave that to you to figure out.

Évaluation :

1

When I drop off the trailer the clerk had to call the manger on the phone and I had to give all my info to him on the phone and than drop off the trailer in a field with no one helping me.