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Mike M
Customer Reviews for RightSpace Storage Peoria
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing. Great experience. Employee very friendly and helpful.
Heather OI rent uhaul often and the gentleman behind the counter was exceptionally nice.
James FI was treated well and with courtse. U-haul agent was very patient and explained everything about my rental truck. Merci.
Timothy LCody offered impeccable customer service when I picked up the rental truck. There was lot of people in the lobby and he showed extreme patience with each individual and provided excellent customer service. Would absolutely recommend to others.
Tamie MIt would be feasible, if pick up time was before 9AM. Maybe that's something your company will bring to the forefront in y'all next meeting. Otherwise great service.
Debra FExcellent experience overall .. staff at location were helpful and friendly
Kenneth WDaniel, at the facility, is awesome! The truck i had was in very poor condition but Daniel took care of it. I will definitely go back next time I need a truck!
Sarah PHaving a 24 hour drop box would be great
Sarah PKeep up the good work!!
Salvatore mGood customers service 👍
Jason TThe staff was very helpful and courteous.
Timothy SI can't think of anything. You were friendly and helpful and the equipment was clean and ready to go. Your smiles were greatly appreciated.
muriel oThe location's employees have aleays been amazing. I would highly recommend this location
Ricky WVery personable
Carol AThe lady who helped us was not helpful at all and wasn't giving us the answers we needed. She started using her phone in the middle of helping us and she didn't even greet us when we walked in. When I was asking her questions she wouldn't give me a yes or no answer, rather a "mhm" which is extremely rude. There was another guy next to us who she was making conversation with very well and who she was being extremely nice to so I'm not understanding why she was treating us like that
Bhavikha RThe truck was clearly previously in an accident and poorly repaired with spot welds all in the driver door jam. The driver door itself was hard to close do to this. There was spilled spots from drinks that were not wiped out, and pizza/pasta sauce on the passenger seat, just a tiny bit but enough. To top it off the truck would not stop dinging when off with the key removed as if the key was in the ignition. Also the light in the cab didn't work and the cargo light didn't work with the switch on the dash that has the instructions for it.
Robert PGood team
Claude UStaff was helpful and friendly
Dan HExceptional experience in renting a truck to move belongings.
Glenn LThe review link for pickup expired too quickly; the storage was a little dusty but nothing nasty. The passenger part however smelled of cigarettes when the a/c turned on. Overall the vehicle was tidy though. The engine light was on and I'm not sure if that's the best state to rent out to (I have pictures if needed). This location was a great experience for my first U-Haul would use again!
Joshah JMy rental experience was absolutely flawless & amazing. The staff at this location is super knowledgeable, friendly & attentive & they answered all of my questions without any issue. Kirsten was especially helpful, kind & made the whole process seamless. I highly recommend this location to others & will definitely return there when needed in the future.
Sarah CBetter communication, There was a sign on the door that said you were closed, the day I returned the truck rental, but no directions on where to leave the keys.
ruby wThey charged the Uhaul to my friends card instead of mine in error. The employees were not friendly or accommodating.
mary fI believe his name was Damien but he was excellent with his service
Corey SExcellent, customer service
Lynette SEasy process.
Leonard WLet Jake train them. He has Amazing customer service! Friendly, Courteous and overall nice guy.
RUBY WMake sure customers are able to do a self pickup if that's what was requested and confirmed by the location. Truck was not accessible for a self pickup. Once in the truck the check engine light was on and upon informing the location, they just dismissed it.
HEATHER YThe rep that I dealt with was very pleasant and knowledgeable.
calvin rEnsure inside cab is clean. The truck I rented was full of dog hair, it was everywhere in the cab.
ALDRICH PThe truck didn't have a ramp on it. When I asked if I could switch to a different truck, the customer service representative at the pickup location was not helpful. He said that he didn't know how to do it and that they're technically "closed" and not supposed to do Uhaul work after 5:15 (I picked up the truck at about 5:10). The pickup site information on Uhaul's website clearly states that they're open until 5:30. In addition, the strap on the appliance dolly was not big enough. These things added up to be a horrible experience.
Edison RI had great customer service at this location a few times
Leonard GVery good service
Leonard GNo improvements needed
JOSHUA WI noticed the engine light came on near the end of my trip but did a night drop so I did not have opportunity to tell anyone Thank you
GARY NClean your vehicles. Truck was filthy.
RICHARD BThe online pickup would not work. We had to go inside to complete our pickup.
Tammy CI paid for 12 moving pads but there was only 1 pad in the trailer.
Andrew FN/a
Michael KFriendly Staff, Thank you
JOHNNIE PVery quick easy to work with and friendly too.
GERALD NEverything was great so far. Don't know my end billing though.
KIM Cnothing. everything was perfect
DANIEL HExcellent customer service. Very friendly. Went above and beyond to accommodate.
SANDRA TDon't rent a U-Haul truck from this location (91st Avenue between Northern and Olive Avenues 8580 N 91st Ave Peoria, AZ 85345). We tried returning our truck we rented recently and it was a mess. We weren't told that when you return the rental truck after hours that you have to do an online return, for 45 minutes in 104°F we TRIED to fill it out (bad website). When renting the truck they took partial information from my mom and partial information from our friend who did the driving. We then called and tried getting a refund for the mess they caused and was NOT refunded. We even put more gas in the truck then was necessary. The driver's door didn't close properly and their was bits of broken windshield glass in the truck and the knob to the AC was broken. We didn't even get an apology.
MARY WThere was a man sleeping in the cab of the truck . I woke him up and he smelled like liquor. He took off on foot and didn't say much about the rental so I know he was not a worker. I let the location know and they said it happens sometimes? Didn't really feel right because of anything would have happened within the cab of the truck that would have been my responsibility. Maybe verifying if all doors are locked before the end of the night would be cool. The back I can understand if it stays open but the cab?
Brittany CLove this location and what it offers the customer and they service is great. Thanks for being here.
JOYCE H