Customer Reviews for Ronny's Unique Automotive
(U-Haul Neighborhood Dealer)

Évaluation :

5

Customer service. Was excellent

Évaluation :

5

Nothing at all. Everyone did a great job. Definitely use u- haul again

Évaluation :

4

I really appreciated the assistance from the employee. He was very helpful when the app failed.

Évaluation :

1

Pick up was an hour and 1/2 overdue.

Évaluation :

5

Person was very friendly and helpful

Évaluation :

2

The location was not even open, communication was poor and the app needs improvement. The side mirrors could not be adjusted, very dangerous. The people at the rt 9 agency were very nice and helpful even though they were not involved in the rental.

Évaluation :

2

Was hit with additional charges that I felt were not justified. Person who handles U Haul was not there.

Évaluation :

3

Location was temporarily closed on Wednesdays. Caused delay in getting move started. Man was pleasant, helpful and thorough.

Évaluation :

1

I used the truck for 4 hours and spent over 200 without gas that is not right!!!! Also it took a long time to pick up truck!!

Évaluation :

5

They were very nice people and I appreciated their help.

Évaluation :

3

I guestioned The size of the truck and was concerned if it would be large enough. The truck was not and unique auto at 1999 Lakewood Rd tons river Nj did not have a larger vehicle available. I returned the truck several hrs later 16:00 hrs. I made numerous calls to your 1-800-gouhaul with no OT answering the phone. Pls email me st kjv1232@aol.com with a update bill for the 4 1/2 hrs rental. Thank you Ken Elliott

Évaluation :

5

Gary and the others were very kind and patient with me as I had a few questions to be answered. I would use them again.

Évaluation :

5

Gentleman that helped was polite and helpful

Évaluation :

3

The woman who took care of me didn't seem like she knew what she was doing. I waited a long time to finish the process of returning the truck. I would suggest training the person handling customers to be more effecient with customer service.

Évaluation :

2

Pick a better location to rent trucks. They didn't seem well equipped to handle the rental. They also had to nearly restart the rental because your system required additional information because they are a vendor and not a U-Haul store. It took me 30 minutes to get my truck and I had completed the express check in online and paid in advance. Very poor experience.

Évaluation :

2

There is a larger U Haul facility just 1/2 mile down road which would have been better for a drop off.

Évaluation :

2

This place was not the preferred location but was getting the truck returned there a few hrs before I needed it. Whew!! They dont open till 9 and uhaul is a side gig, I waited a half hour, while he fixed the lift in his shop. Way more important than getting me out of there. Had to pay for an extra day, was hoping to get the truck by 730 but it was almost 10 by the time I got on the road. A business that doesnt open till 9??

Évaluation :

5

the owner was great, very smart the way he went about resolving furniture pad issue. could use more uhaul signage to make it easier to find. also slow computers. the owner and team member Great Customer service!