The men at this location exemplify the kindness and values of a small town. True gentleman!
Jen Z
Customer Reviews for Rons Quik Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Representative did not seem he had time to talk to you.Did not engage much or provide clear directions. Equipment was excellent.
Lori GNo suggestions
Mardell EWinter tread tires on ice and snow.
Laurie DAnthony knew I was coming and had everything ready.
TIM BAnthony was quick and quietly efficient. He described everything we needed to know and do.
Beatrice JGet a new location in Valentine. He was not friendly. I had another UHaul about 3 weeks before this and put in gas 3 blocks away to almost 3/4 and only needed 5/8. Somehow said Monday it was only at 1/2? Not happy
Maralee MThe man who received equipment seemed angry, scowled while I was there. I reported to him that driver side wiper blade separated from wiper arm during use in rainstorm. He said accusingly " well did you fix it?" I said I tried to fix it but it was broken and would need to replaced. I doubt it was fixed, will fall off next time it's used.
craig kI was really upset at the bill. U-Haul charged me 8 per day cargo insurance. I thought the registration was 8 per agreement. $40 was a rip
John QHard to rate drip off location. Simply backed trailer up and dropped off. Not attended at the time. Plenty of room though.
Malcolm ASomeone needs to teach this guy a lesson in customer service because he is incredibly rude & disrespectful on the phone & in person. Literally raising his voice to customers, telling them he can't wait for them to get the f*** out of there & straight up denying making a mistake in entering debit card number even after making a mistake in entering a phone number... said a reservation that was made the night before didn't exist... customer had to call corporate to get help & they told him to just run the card on file (same # he couldn't manage to enter correctly manually) and of course it immediately went through. Pull his dealership license.
Tammy SI got to the drop off location right at their closing time. Nevertheless, the gentleman that checked me in was very courteous and accommodating. I appreciated that kindness, especially since I arrived at a bad time.
Christopher HHe backed the car up for us and was helpful. The drop off went smooth
Teresa BAbsolutely no contact from uhaul, had to call corporate, refund STILL has not been put back on my card.
Tammy SFaciles à utiliser
peter wHave someone there so you could pick up the truck and dolly that we rented. Got there at 8:15 and his shop was wide open and no one was around. We waited for 30 minutes. Owner returned finally. We were on a time crunch to get and wasted some time waiting.
Cheryl PThe general person that made this pickup place the one for me to go to which was 3 1/2 hours out of my way didn't tell me that I had to pick up by a certain time, even said I could pick up at midnight if I wanted to. Man who ran this place obviously said no and I was almost late getting there before he closed. He accommodated me and was helpful. Dirty truck he swept out and broken windshield on truck before I picked it up. Being Saturday I had to take it even though he made me pay an extra 100$ that I have no idea why!!!!! And he didn't know either!!!!!
valerie devery thing was good
Lorenzo DThe people cussed my wife.
Allyson SThe owner of Rons
Jeremiah BExcellent customer service!
JENNIFER MThe customer service guy was really rude right when I walked into the door. He also used profanity at me. I did a online order, had issue with the location and went inside to get assistance and he replied with rudeness and aggressive behavior. I will never ever recommend his location to anyone. I will also never go there even it is convenient for me
Sonny PVery patient and accurate service. Thank you!
Scott CGet someone else to deal with the customers guy there very rude and not friendly
Kevin CI always get my rentals from Ron's Quick Lube. Anthony was very knowledgeable and respectful & funny. This is a great place to rent from, I can always depend on renting a safe well serviced rental.
MARLENE MEquipment needs to be sanitized better, as well as fluids checked.
MELISSA WNo one was there to assist. I unhitched the trailer myself. When I was about to leave an unknown man came speeding in to the property and parked in the garage. I went to give him my rental information but he walked away towards the trailer. As I followed, not knowing what the proper protocol as for returning the trailer he began muttering slurs under his breath. I asked him what he said but he continued to ignore me and mutter. So I just left.
Cassandra VIt's the only place in town to pick up/ return U Haul equipment.
Kriss BStill think n having trailer jacks is very inconvenient
Eric DWhy do you you guys not offer trailer jacks? Super inconvenient!
Eric DThe guy gave pens. Customer was good. License plate light was duct taped in place. Eventually fell off anyway. No problems.
Angeline QGet a different person at this location to deal with the uhaul customers that at least acts or can pretend that they like people. Customer service was non existent on the phone and in person at this location at first until I finally broke down under all the stress I was under, dealing with my Father's death and estate and started crying over all the problems I was having reserving and picking up the uhaul and auto transport at this location. I would not recommend this location to anyone, but unfortunately it's the only one in that small town
Leslie DNot much very helpful
DAVID DThe worst customer service experience ever, the guy was extremely rude and clearly irritated with having to do his job. I entered the building and was ignored at first then he couldn't even say Hello or ask if he could help me so finally I stated I had reserved a trailer and he said "well I don't know anything about it." Then threw his tools on the ground and stomped into the office. He was extremely rude the entire check in and as well as whenever i brought the trailer back. I will never do business here again, spend money to be treated crap is just uncalled for.
Marissa Bthere was no one there to accept my return so I was unsure where to park the car hauler, it was after hours but before 400pm
merel sEverything just worked out perfectly from start to finish !
Karla PAll great.
Kennith PGood service
David KCrabby personnel
kathy pNo lights or brake lights on trailer
DAVID TThe person who received the truck was rather rude and didn't even speak to us until he checked it out and only spoke when we still owed extra money due to over miles. We were also not happy that you did not give us enough miles for our move because we didn't drive anywhere other than to our home and then to our new home.
Michele RUhaul is the worst experience in all fashion ! I have used it twice the last few months and both times were a complete shit show ! Both times we had to drive 1-3 hours to even get the truck ! We had extra fuel and it cost us fuel money. The most recent time ( a few days ago) they couldn't even get a truck that we needed. So we had a smaller truck, then they hooked a trailer to it. I then had to pay insurance on it. It cost me an extra 50 buck on the trailer. After all this we couldn't get all my stuff loaded and now have to drive 5 hrs to get the rest of our stuff and 5 hrs back. Total BS ! Beware of the guys !
Brenda JThe guy was a little strange, not very friendly. He did the paperwork but didn't speak to me other than about the blankets, me needing to turn them in and he got on his computer, printed the paper, had me sign and that was it...no copy for me...wired. I wouldn't recommend this location but, it's the only U-Haul place in town. Sad.
christina lI had a flat tire and had to put out another $25 to get it fixed!
MONTY B