Customer Reviews for Route 3 Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Everything was good

Évaluation :

5

Awesome experience. Thank you.

Évaluation :

5

Being an elder person the online pickup and drop-off was a bit of a challenge, but my daughter was able to handle it easily.

Évaluation :

5

Amazing service and very accommodating.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

My experience was excellent! Great customer service! Great team to deal with! No need for improvement is necessary 

Évaluation :

5

Fast & efficient!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Super friendly, courteous service. Always there when I need them. Merci.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Have signs clearly posted for van parking.

Évaluation :

5

Once again the staff very helpful and professional, that’s why I always deal with U-Haul, thanks for the great service your team provides.

Évaluation :

5

I had a great experience trying to rent a car dolly. The gentleman that served me was very polite and super patient as due to unforseen circumstances he put it on amd off about four times before i got my end straightened out. He was very pleasent and kind

Évaluation :

5

No improvement is necessary everything was just perfect frum the pickup to the drop off I added the gass I have no complaints what so ever the man at the U Haul was even a gentleman

Évaluation :

5

This location understood our situation about the gas and did not charge us.

Évaluation :

4

Did not deal with anyone - returned truck on a Sunday.

Évaluation :

5

have the reserved item at location where reserved it

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Man was very pleasant

Évaluation :

5

Great location to deal with, very accommodating!

Évaluation :

5

Can't think of anything. Really pleasant Customer service.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very accommodating with change of dates due to power outage. Very friendly staff.

Évaluation :

5

The man Stacey was so very helpful, trying to find ways to help me ,then giving me your number ,the lady at the call centre was so helpful she had me in happy tears,,thank you

Évaluation :

5

Nothing!

Évaluation :

5

The truck smelled very strong of cigarette smoke which caused respiratory issues.

Évaluation :

5

Excellent location, lots of room in the parking lot. Pick up was easy and dropping it off was quick and I was out the door in no time. Will 100 % use this location again in the future

Évaluation :

5

Don’t allow smoking in the vehicles.

Évaluation :

5

The managers at pick up and drop off locations were amazing. We managed to move everything safely. Thank you very much.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

You have a good partner in St. Stephens New Brunswick.

Évaluation :

5

Good service and reliable equipment for a very reasonable price. Very happy.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Required roadside assistance due to check brakes service light coming on. Weather was poor. Uhaul roadside in Phoenix were great to deal with. I spoke with a few operators there. Tanya in Halifax was great as well. It took crews a few days to recover the truck but overall was a good experience. Merci.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

They are very helpful in getting the trailer googled up and getting you safely on the road.

Évaluation :

3

The equipment was clean, but not fit for the road. Exhaust leaking, appeared to have a center bolt problem going down he road and used about twice as much fuel as expected. $260 in fuel.

Évaluation :

5

good service

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Fast, easy and professional service. I use this Uhaul location every time I need to move my large belongings

Évaluation :

3

Better selection available

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The cost of the drop fee in London, Ontario was prohibitive, which meant that I had to haul the trailer all the way back to NB empty. This seems like a waste and was inconvenient for us.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very friendly and professional man.

Évaluation :

5

Clean and well maintained location and very friendly, great service. Merci

Évaluation :

5

The app is a little hard to access, maybe consider a qr code for easy access where key box is

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I stated this before on renting a locker from Route 3, Mr. Stacey Hanson is a Class Act, he is a total professional and a credit to your Company and is more than deserving of a Bonus and a Raise. TY, Mr. Hanson.

Évaluation :

1

The reservation was not client service orientated. I was hung up on and transferred into the "queue" to wait for 45 min. This was done 4 times waiting 4 hours total. They wanted me to originally pick up the uhaul in the USA ( please keep in mind the Covid protocols where in place as well ). It was finally arranged that I had a truck but the reservation was for a 10' but received a 26' truck 12 hours before. I had no choice but to use this which doubled my gas usage reflecting in a list of money. Extremely unhappy with the service and reservation options. . I recommend you fix your reservation options to your clients

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

I dropped the truck off after hours and so did not meet any personnel. However, by 7:30 the next morning I promptly had an email receipt from them.

Évaluation :

5

Great service and equipment is top notch. Always very helpful here.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nothing needed. Perfect service

Évaluation :

5

I was very pleased with the great service and the equipment was in very good condition.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great experience overall

Évaluation :

5

Very helpful and friendly. The guy came out and attached the trailer for me. Was friendly and courtesy was fantastic. I commend him for his help and detailed information, and instructions.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

This location and service was excellent.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

He lied to us about how much fuel I had to put in on the return of the truck

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The staff was very friendly and great to deal with. But the tires and truck are in hard shape and driver didn't feel safe enough to drive truck for the intended purpose. I had to bring truck back early

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Route 3 Self Storage is a great location and staff was helpful and friendly. This was a smooth and easy rental and UHaul helped me through a bit of a tough spot between moves. Merci.

Évaluation :

5

Everything good.. went smoothly

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Truck was in stock, but having reserved truck 1,5 months in advance of needing, called day prior to pick-up and was told they weren't sure if it would be there and I may need to go to another location 1 hour away. If a reservation is made well in-advance, there should be no doubt it will be available for pick-up at desired location.

Évaluation :

3

I had a terrible experience getting my truck on a Sunday. I did it all online. I got the truck number and the keys from the box. I should say first that I requested a 15' truck initially but was told they would not have one and they would upgrade me to a 26' for the same price. They key I got was for a 26' which was parked between 2 others. When I put the key in the ignition and depressed the brake to start, I got a weird noise and key would not turn. I called UHaul and waited 20 minutes to speak with someone. They told me they did not know what was wrong so put me through to Roadside Assistant. The man I spoke with there was very nice although he said he was not a mechanic and couldn't really help in that way. He told me to go home and he would call me to figure something out. About a half hour later, after he spoke with a mechanic, they realized that I had thr wrong key. They key number I had belonged to a 15' truck. There was a 15' in the lot but I assumed it must have been for another client. The key did work in this truck although I had rented a dolly as well and it was not in the truck. I spoke with a man at this location on Monday and he was confused that I had not taken my key from box 1 and the first truck which he had prepared with a dolly for me. He said that whoever prepared this contract up had messed it up. He apologized and was not sure how it happened. I actually was quite shocked that UHaul had not offered to do something for me given the loss of 4 hours moving time, no dolly and the total inconvenience and frustration of the situation. I think they may have reimbursed me for the 2 day dolly rental but have not actually checked my credit card. This was a terrible experience and I would not recommend anyone to pick up a UHaul after hours at a location. I thought maybe as a gesture for my inconvenience maybe they would just charge for one day rental but no, nothing was done in that respect.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I had to drive 3 hours instead of 10 minutes to get the trailer. Have the equipment ready where I reserved it months ago.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.