Very friendly and helpful. Got me in and out quickly both ways
Troy R.
Customer Reviews for Safe Harbor Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Fix the app! The app is majorly flawed. A fiendvtrid to use it last year and it didn't work right then either.
MICHAEL J.This is the second time I've rented a 6x12 trailer from this location. Both times I received excellent service. I will continue to use this location. Thanks for the personal assistance.
WILTON G.Trailer had a bad tire which I pointed out at time of rental. Said we would be ok. Had to get emergency road service as tire was vibrating so bad and coming apart. Delayed us over. 3 hours.
Troy M.Numbers didn't seem to work, however the guy that was there was very helpful.
JAY S.The “24 hour†drop off location had a locked gate that required you to leave the rental equipment outside and not secure
Paul J.I will not use U-Haul again. Saying that you can pick up a U-Haul at a certain place & time and then changing both at the last minute is unethical & flat out cruel to those having to move.
Jennifer W.They are always friendly and accommodating. Good folks
Herbert H.I called and got the truck that I needed reserved over the phone. The pickup and dropoff were quick and easy.
garry L.Tyler is extraordinary! He is helpful and kind. He knows what great customer service is!
Jamie H.Excellent customer service
Bruce C.Very professional, quick prompt service! Friendly staff and convenient location. Will definitely use this location again!
Gary O.I dropped it off at night so I had no interaction with the staff
Alex P.All good
Kevin C.The location was over 20 miles from my house and I had to pass several locations to get there. This cost me extra mileage. The truck was inside the gates and not upfront with the other trucks. It told me some time to find it.
BENJAMIN B.an efficient and pleasant experience
Brenda W.Nothing..
Sheila C.The gentleman was very professional and kind. He was very quick in helping us return the UHAUL.
Aimee G.Easy rental process. The truck provided us with what was needed to get our tasks of moving large items completed. Truck was clean and well taken care of. Return process was simple and convenient. We would not hesitate to use this company again of we are in need. Very happy with the overall process and experience.
Brandi P.Switch pick up location no call no email and then moved it and addition 15miles away. Was scheduled to pick up at 9am location didn't open till 10am.
Kevin M.This is my hometown location and have used it three times now they are super helpful always able to answer all my questions and put my concerns to rest really enjoy renting from this location Aplus
NANCY B.Why would they close on Sunday
JIMMY N.Truck was left with 1/8 of a tank of fuel and cab smelled moldy/musty.
Cody K.Easy peasy
GARY C.For one, uhaul said the closet drop off was Venice LA, which was not. It was 3,5 hours away. Found one a hour and 40 away. And I got charged a over mileage even though we put in the right info. We also had to go to different location to pick up the truck. So technically, uhaul broke the contract in the first place. Worst service I ever got over the phone. The “supervisor†didn't even call me back. I would not recommend to another person. Terrible experience.
Matthew C.not at this time
Jasper R.Nice friendly customer service!
Jakayla B.It was a awful experience. I was over charged and i need a refund.
Keisha A.I had to switch trailers because of a problem with one of the brake lights. However, the change was not updated on the computer and it caused some issues when I tried to return the trailer at the dropoff location.
Kelly C.It was great
Sheri R.Safe Harbor has always provided the best customer service.
Patrick H.It was all good . pulled down road nicely thanks
Robert H.Great Experience and Service
Harold H.Easy to work with and very good customer service.
Patrick H.we only rented 10 blankest and were charged for 12. I need this corrected. Other than that our rental was great.
Mikki S.My trailer wasn't available at the location I requested!! I had to drive 50 miles into another state to pick up my trailer!!!
RICARDO A.I have a unit at this location and Tyler has been exceptional with his customer service. Has always delivered and made accommodations for a few of my moving needs. Great location, great service
Anthony H.Dropped off after hours so no one was there... but I had no issues
Tim C.Absolutely nothing, except maybe a free rental? Just kidding, the equipment and customer service was Great! Easy, fast and clear about all aspects of my rental.
Anthony H.Contract phone listed was not answered during the listed hours of Operation. I tried several Times about Return information and couldn't Contact anyone and couldn't leave a Message because it wasn't set up. Very Frustrating!
William H.They 6x12 trailer I rented was clean and serviceable except for the fact that the tail lights did not work. The agent and I checked the turn signals and brake lights but failed to check the regular tail lights. Since our destination was over thirteen hours away, we had to rent a motel room enroute because it got dark. This was an expense which we had not planned on. Additionally, the location in Washington, NC where we turned the trailer in did not have the capability to provide any sort of receipt or proof of time of tuirn-in.
Herbert L.When I make a reservation a week in advance I don't expect the pick up location to change at the last minute. The equipment was not fueled. I had to drive more miles to pick it up. The equipment was not cleaned. Half way through my move I received a text with a different drop off location than I agreed to. Despite all this I swept out the equipment and leaned the driver area and returned the equipment with way more fuel than I left with even though the return agent failed to record the proper return fuel level. As far as I am concerned uhaul will never receive another penny of my money ever again. I was a valuable customer of uhaul for several moves but now uhaul has lost my business forever.
Sarah W.Always friendly and helpful, will definitely be back when in need of a truck.
Ricky R.The guys were all super nice & helpful. We'll definitely consider renting from this location again.
Joseph R.Great costumer service. I believe the young mans name was Tyler.
Raymond J.called to confirm drop off. No problems.
Wayne A.I was grateful to have the 24-hour drop-off at this location. Because I had only one person to help on the driving and drop off. And they had to be returned to their home that night. We dropped off around 8:30 in the evening. The location was easy to find and the drop slot was also easy to find.
donna S.Friendly above and beyond service. Very knowledgeable and helpful with various options with packaging products.
Eleina G.Nicest people I've ever met. Very helpful.
Larry E.Have more than one truck available.
Rick M.Don't take the broom away from your grandson.
Anna W.Good overall experience!
Jerry Keith B.Very kind people came in n hour early just for my rental.
Was greeted with a smile. Attendants were helpful and courteous.
Michael H.Drove up and was greeted with a vey friendly person. Checked out with an IPad at the truck. Was emailed my receipts. All was great.
Michael H.very nice and friendly people, only offered me a 10 % discount for senior but didn't receive it.
Marian D.