Customer Reviews for Safe Mini Storage #2
(U-Haul Neighborhood Dealer)

795 évaluations

7606 Madison Blvd   Huntsville, AL 35806

(256) 850-4383

Heures d’ouverture

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9:30 am–4 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(256) 850-4383

7606 Madison Blvd
Huntsville, AL 35806

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9:30 am–4 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelie greenwald 
Évaluation :
5

Great staff at Safe Mini Storage #2.

Cameron Handyside 
Évaluation :
3

The app was glitchy upon the return. We wanted to return the trailer a day earlier due to there being no space at the new location. It would not allow us the option and the 800 number phone denied the request as well.

Michael Moskowitz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Sisk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Francis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyus Boyd 
Évaluation :
5

Nothing really. It’s a very easy process, especially with the app.

Janet Stephens 
Évaluation :
5

Wasn't sure where to drop key off. App showed an orange key drop box for return! Never found it! So I just put the key through the door slot! Overall the rental went smoothly and was impressed how simple it was!

daniel ferguson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora Bryant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Garrison 
Évaluation :
5

Que sea más fácil enviar las fotos que se toman al entregar el camión

Maria Macuare 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tije Lajuan 
Évaluation :
5

The lady at check in was very friendly and professional. Although we picked up near closing time, she took her time to patiently get us checked in, and she stayed long enough to ensure we left with no issues.

Vance Topp 
Évaluation :
5

Kiara was very professional and helpful. She did a great job getting me on the road.

Keith Vickers 
Évaluation :
5

Kiara was excellent in providing my needs.

Larry Gordon 
Évaluation :
5

Store was excellent. In and out in 20 minutes.

Luke Lanza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy MacKenzie 
Évaluation :
4

Cute agents.

Bill Stratman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrell Nesbitt 
Évaluation :
5

We rented an auto transport to move a vehicle from Huntsville to Birmingham. Uhaul isn't usually our first choice because of past issues with poorly maintained trucks and trailers. The auto transport we rented this weekend appeared to be maintained & had new/newer tires. We towed the trailer empty and with a 4400 lb vehicle without an issue. It did not sway or vibrate. Thank you Kira and Melissa for your assistance with a last minute rental.

Kenny Hester 
Évaluation :
5

I'VE DONE BUSINESS WITH THIS LOCATION, SEVERAL TIMES OVER THE YEARS. IT HAS ALWAYS BEEN A GREAT EXPERIENCE, ESPECIALLY THIS TIME. THANK YOU!!! GOOD AND CLEAN AND HELPFUL STAFF.

Hal Ernest 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Raleigh 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Frank Hass 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODERICK MATTHEWS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Lorbecke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL WRIGHT 
Évaluation :
5

This location provided me the best service I have ever received at a U-Haul. A++++++

Jason Dalrymple 
Évaluation :
5

Kiara was really helpful and professional during the pick up process. I took longer than expected to get my move done and she & Melissa worked with me on a later vehicle return. U-Haul's mobile return was easy to figure out, but I did it after I dropped keys in self return slot-a lesson for me for next time. I would definitely use this location in the future. It seems well managed & you have great employees. .

Judy Tachias 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt Bresko 
Évaluation :
1

Rob Davenport was my point of contact for my truck rental experience. Atrocious customer service combined with poor social skills equals a recipe for a terrible employee. My issue was not only dismissed as user error, but I was talked down to. I will never use this location again simply because of the lack of care that ole Bobby "CLEARLY" demonstrated.

Kyle Hall 
Évaluation :
5

Excellent service! The ladies behind the counter were very helpful!!

carlette bell 
Évaluation :
5

It’s was a great experience

Darren Mitchell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cruz Bethurem 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT RILEY 
Évaluation :
1

Rude and disrespectful staff. There was no need to be yelled at like a child from across a parking lot

Joseph Baker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Moldenauer 
Évaluation :
5

Safe Mini Storage are outstanding! Plus, since I already rent some storage units with them, I was able to turn the trailer I rented after hours without issues.

Thomas Loyd 
Évaluation :
5

The agent that helped me was friendly, knowledgeable, and overall had a great sense about her.

Orrin Coufal 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Destiny Woodson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delia Lindsey 
Évaluation :
5

Excellent experience!

WILLIAM WALKER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Levi Dent 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Howard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Francis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA HALL 
Évaluation :
2

The app kept bombing while I was trying to check in. There wasn't another option and the person offered no assistance or ideas. Terrible experience.

David Stanfield 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Jacobs 
Évaluation :
5

The young lady working front desk was very polite and organized.

Sandra Jefferson 
Évaluation :
5

Everything went very well. Excellent service and equipment. Two additional comments: 1. The U-haul Truck worked very well however the engine light came on. Please have this checked. 2. I purchased a queen mattress cover. The attendant at Safe Mini Storage #2 courteously explained that I would have to get the mattress cover at a U-Haul Center. So now I need to see how I can get a refund. Thank you for your fine service.

Jose Velasquez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean Hutson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Mead 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edd gancarz 
Évaluation :
3

Overall great but the pickup truck I had the tire pressure was low. I had to take it to put air in the tire. I had to go out my way to do that. I'd just recommended double checking tire pressure and oil changes in the future.

EBONE Robinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shed Askew 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Dykes 
Évaluation :
5

Aucun

William Morris 
Évaluation :
5

The cab of the truck had an odor somewhat similar to urine. Also there was a warning light on and a message that the tire pressure was low on the left rear tire.

Janet Stephens 
Évaluation :
5

The person there was very kind.

Megan Mae 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cadis Ammons 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Boldt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Mack 
Évaluation :
5

This may be my new favorite location - the lady did a fantastic job.

Jeremy Haddock 
Évaluation :
5

Everything went as planned.

GREGORY SCHROEDER 
Évaluation :
5

It's a pain to have to take pictures of my DL for you, when I am paying for your service. Also the scanner didn't work for the back of my DL. But the women at the desk was very nice and she helped me when I had trouble starting the van. Give her a raise!

Paul Shupe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Sutherland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL FRANCO 
Évaluation :
5

All great

James Rogers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawanda Colvin 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pedro Henriquez Morales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE THORNTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don Conners 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geremy Hanne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra dernistein 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Upton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Stephens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Darnell 
Évaluation :
5

Denise is very professional and knowledgeable! She is a pleasure to work with!

Steven Payne 
Évaluation :
5

The Manager was awesome and very professional thanks for getting me everything I needed for my move.

Jimmie Blockett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Wilkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather Stafford 
Évaluation :
5

The website wouldnt load properly on my phone to upload the pictures of my ID that was needed for check-in. Perhaps eliminate that and just have the employee upload scans at check-in.

Thomas Hinkemeyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gale armested 
Évaluation :
5

Was great experience. The tow dolly had an issue with the lights and the lady switched us over to a new one on the spot

Dustin Wilkinson 
Évaluation :
4

Online check in was clunky and tedious. Won't do that again.

Dennis Kirchner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katasha Craig 
Évaluation :
5

Tire sensor indicates low air pressure but told this was ok, would have been apptoif told before getting in and then having to go back in to ask.

Mark Deberry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandria Roberson 
Évaluation :
5

Agent was very professional and friendly

Erik Mietsch 
Évaluation :
5

The trailer leaked and the contents got wet. This defeats the purpose of an enclosed trailer.

Edward Burns 
Évaluation :
5

I had a new pickup. It rode like a honey!

MICHAEL CHRISTOP DIMARTINO 
Évaluation :
3

Your online checkin system is HORRIBLE! I could not get it to work and had to wait for the store to open to get the truck... I will NEVER use your service if I need to get a truck early!

KIMBERLY HOAG 
Évaluation :
5

Very friendly staff!

JUAN GARCIA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Crowe 
Évaluation :
2

Truck smelled like smoke and had dirt in the floor as well as someone's dirty jacket behind the seat. I checked that it was clean on the mobile check in but assumed that was relative since the woman that was behind the counter didn't come out. She said I had to return the truck with 1/2 a tank of gas. I got in the truck and the gas was a little under, which I assumed was ok.l since that's how i received it. After running my errand, I put in a little over 2,5 gallons of gas before returning the truck and traveled 44 miles total. I was charged for 1,5-2 gallons of gas on my receipt because the tank wasn't at half way. It was where I had received it, just a little under. When I spoke to the woman who helped me yesterday, she said that it wasn't touching the line and that I should have said something before leaving the parking lot. If I had been told that it has to touch the line, I would have said something before leaving.

Katie Popp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Skeeter 
Évaluation :
5

An actual drop box instead of putting it back into the lock box

TreShawn Moore 
Évaluation :
5

staff was very helpful in setting up the equipment

Nicholas Kopp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven Bennett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey Ehleiter 
Évaluation :
1

The lady that we dealt with was very unprofessional. She had an attitude like we disrupted her. Rather than to proceed and check the truck in she told us to move it back it up and disconnect the tow dolly. Then she told us a receipt would be emailed to us. I told her I would like for the trucked to be checked. When she went out and checked the truck she took pictures of outside. She did not open at that time the inside of the truck or the fuel gauge. She saw dent on top of back of truck and said I had to pay for damages and that the truck would not be checked in until I did. We had discussion about calling location where we picked up the truck. There was nothing said by your associate about the fuel. With all the stress that comes with moving her unprofessionalism and not doing her job was not helpful. I had to go home. Look up phone numbers and talk to about three different levels before a gentleman by the name of Rob called me back and resolved this situation. I hope I don't ever have to move. I will probably use another moving company next time. I am one very very disappointed customer. This location on a scale of. 1 to 10 would rate a -5

nancy certain 
Non les évaluations ont été soumises pour cet établissement.

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