Customer Reviews for Safe Ship
(U-Haul Neighborhood Dealer)

123 évaluations

4770 Eastern Valley Rd   Mc Calla, AL 35111

(205) 417-4893

Heures d’ouverture

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(205) 417-4893

4770 Eastern Valley Rd
Mc Calla, AL 35111

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

Anyece Booker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN EDWARDS 
Évaluation :
3

The truck was empty when I got it, and takes too long if you use a card, took 100 dollar deposit still waiting on return

antonio smith 
Évaluation :
1

Lock box was extremely difficult to open, check engine light was on in truck and fuel was almost empty at pickup, additional rented equipment was not included as requested.

Jack Ferguson 
Évaluation :
5

Worker was very friendly and helpful. Definitely would go back to this location if o need a uhaul.

Sara Johnson 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rosa Thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Colby 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale Kelsey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Littlejohn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERMAN WOO 
Évaluation :
5

This guy's were awesome. After I was suppose to pick up truck at a different location that was no longer a store. This guys jumped on the ball and helped out.thank you to this guys at this location

David Smathers 
Évaluation :
3

paid for dolly, but there was none in the truck. The service and person at the rental location was great. I think this was just overlooked.

James Marshall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayanna Jordan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Areatha Smith 
Évaluation :
3

Would NOT recommend uhaul to anyone for anything.

Stephanie Hogue 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin Crowell 
Évaluation :
5

Everything was great

Marcia Gray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin Sullivan 
Évaluation :
5

I put a half a tank a gas in the truck, I put over what was needed and just wish that could have been refunded back to me. I miss understood what the guy was saying to me but he kinda looked at me like o well. Other than that it was perfect.

Jeffrey Williams 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDI JOHNSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcel Walker 
Évaluation :
1

My entire experience for picking up this Uhaul truck was the wrost experience and inconvenience I have had while trying to move. This location was the 2nd attempt at getting a Uhaul after I had to cancel and reserve a new reservation because at the first location did not have a lock box to get the key or anyone present at any of the buildings adjacent for what was supposed to be a mobile pick up (which I was never informed of prior to changing my original reservation due to travel issues the first time). This 2nd location and attempt to get a truck had my mother and I drive another 20 minutes further away from our house to load up the Uhaul. While heading to the 2nd location, we were told the guy at the store for the in-person transaction and pick up of the truck would be back at 5. As we got there a little earlier than 5, we waited from 4:45 until 5:35 on a Friday afternoon until he arrived where we were finally able to get a truck. Matt, the employee of the store, was very nice and helpful once he arrived. Understand that life and things happen, but this was a 2 hour delay for me moving from AL to TX. The mobile app and online website gave me an error message each time I tried to do the mobile pick up at the first location. I will not be using UHAUL as my first choice for moving assistance in the future and I will let it be known to others that ask be aware of this possibly happening. Please do better in the future to avoid customer service issues and inconveniences for people using your products to move across states or whatever business it may be. This was completely inconveniencing for both my mom and myself as we both took off work this Friday afternoon to start loading up the truck and begin our move and travel back to TX.

Neil Gannaway 
Évaluation :
2

Got charged for gas that I replaced and also once again U-Haul told me they had an appliance dolly but when I arrived there was not one.

Jay Hinerman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronnnie Ginther 
Évaluation :
5

Very pleasant, helpful and easy to work with!

Kay Harris 
Évaluation :
5

The representative that helped in at the location was very professional.

LARA DANTATA-FOSTER 
Évaluation :
5

Very pleasant atmosphere and enjoy doing business there. Always help me with rental services.

Patricia Wilson 
Évaluation :
5

Will was very helpful and a pleasure to deal with. We had a moving emergency and he made everything easy. Very conscentious, thorough, and has a great attitude!

Tammy Standefer 
Évaluation :
5

5 Star Service

joseph laporta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jena Frazier 
Évaluation :
5

The u-haul company should lower the in town rate ! This location was amazing the man helped out so much and he has such a great positive attitude!

Summer Burnett 
Évaluation :
5

Mr. Willie Walker And Mr. Matthew Walker Are Very Professional And Courteous. Great Location That Is Well Organized.

JOSEPH COX 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH BROWN 
Évaluation :
5

Great service from the guys at Safe Ship. Terrible customer service from the second lady I spoke to over the phone when I amended my reservation.

Travante Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula Harper 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel Hill 
Évaluation :
5

People work there were so nice and professional. Made my experience easy and enjoyable.

Iris Jenkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFONZO colvin 
Évaluation :
1

I was guaranteed the 26ft box and got put with a 20. Called and asked for a trailer and they scheduled it in Bessemer, got there and couldn't get it due to the person scheduling it in Pelham. Called back and they told me there was nothing they could do. I got the unit with 3/4 tank of gas and I put 3/4 back in it and it still charged me an extra $18 for fuel! I'll never use uhaul again! I tried getting customer service on the phone… kept getting transferred around. Terrible customer service!

JESSICA JORDAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERITA GRIFFIN 
Évaluation :
5

Wonderful staff. Very helpful, friendly and courteous. I felt like I was a regular and it was my first time at this location.

Kelly Gann 
Évaluation :
5

Staff were courteous and very helpful. Great customer service!

AVIS MCLAUGHLIN 
Évaluation :
4

Service was exceptional. The young man running the location has amazing customer service.

MERCEDES CARTER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT COWLING 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dwayne Hall 
Évaluation :
5

The staff was great, very helpful, I will be doing business here again!

David Mckinney 
Évaluation :
5

The only thing the radio wouldn’t come on

LAVONIA WASHINGTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID HOLMES 
Évaluation :
5

Customer service was outstanding!

William Heaton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Wilson 
Évaluation :
3

At the last minute I was informed that there was not an appliance dolly available when it was confirmed via phone with a UHaul scheduler that 1 was reserved with the truck rental. The truck was horrible front end out of alignment, excessive vibration, interior was stinky and filthy, truck transmission shifted rough, cargo area nasty. Prayerfully God kept me covered. I will never rent another truck from U HAUL AGAIN!!

Joyce Sturdivant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAKITRA HATCH 
Évaluation :
5

Excellent customer service, very nice and helpful young man.

JACK CORNELIUS 
Évaluation :
3

When I turned the in I put $40 worth of fuel and still got charged

Damion Simon 
Évaluation :
3

Make sure that the systems communicate with one another. I had already booked the uhaul and given my credit card information the day before I picked it up. I had to do it all over again when I got there.

JANIECE ERSKINE 
Évaluation :
5

Great experience. Friendly and very helpful.

Louie Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Mcdougle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Atherton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Atherton 
Évaluation :
5

Nothing. I had the ultimate professional & courteous experience throughout my Uhaul Services. The young man was completely thorough & friendly.

CARLA COLVIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL BASHAM 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL ANDERSON 
Évaluation :
4

Not have your rates so high

Jean Hayes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERALD MCGOWIN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GABRIEL DANIELS 
Évaluation :
5

No comments

Diove Pennington 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REGINIA DODSON 
Évaluation :
5

I so dislike I can't remember the gentleman's name who assisted me because he was AWESOME! He is caring, polite, great personality and excels in customer service. Great job Uhaul on hiring him, he needs a raise! All I can remember is that he has dreads.

Janika January 
Évaluation :
5

Matthew was awesome!! He is very customer orient. U need short hold time if u need to speak with someone in customer service

TARA HUGHES 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Letoria Brown 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND MICHAEL 
Évaluation :
4

If the option is given to turn in a truck anywhere is given... I should not be getting a text telling me where to take the truck. Uhaul did this and made it difficult to get truck turned in without several phone calls.

MICHELLE ROOKS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONYA BARNES 
Évaluation :
3

Was not happy, with several different prices, location and size of truck changed, took a long time to get truck and close paperwork. In

DEBRA BUTTRAM 
Évaluation :
5

No the service was quick and easy

ANNETTE MILLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY TYES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance Johnson 
Évaluation :
4

Make sure that the tickets are closed out the following day not 3 days after the equipment is returned.

WILLIE HENTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hantson Clark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold McClellan 
Évaluation :
5

This Uhaul office was awesome! The guy was very kind and helpful. It was a really simple and quick process. I would definitely recommend this place to others.

LaDonna Baylor 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon Rubley 
Évaluation :
5

Great service and the a/c in the truck was AMAZING !!!

Shannon Clark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFONZA COLVIN 
Évaluation :
5

The truck needs a front end alignment. It didnt habdle all thelat well. But over all service was great.

Jerry Hubbard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hubert Ellis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya Ndaba 
Évaluation :
1

I never paid that much in my life to rent a truck for maybe 50 miles. Never again

Mance Terry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zedrick McAdory II 
Évaluation :
1

This Store was filthy and the woman working the counter on 3/22/20 at 1pm was too lazy to walk outside because it was raining and she had her children at work to check me out when I returned. Instead she charged me a cleaning fee when there was absolutely nothing left in the vehicle. She was not ethical or honest and I will never go back to this dirty store.

Jason Stonehocker 
Évaluation :
1

This is nothing against the location itself, but against UHaul. My pick up location changed 4 times over night because they couldn't get a 26' truck when I made the reservation 2 weeks prior, I had to settle for downgrading to a 20' truck and squeezing what I could into a friends pickup. On top of that their was no equipment available when I requested 2 dollies. There was only 35 furniture pads when I requested 4 dozen. This entire UHaul moving experience has been the worst I have ever had and I will never recommend UHaul to any of my friends or family.

Zach Flynn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dang Hai 
Évaluation :
5

Always nice friendly and helpful to me. Only place I will go for renting a truck. Thank you for quality service.

Kay Popee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Snelson 
Évaluation :
5

You can refund the $22 you charged my wrongly for fuel. I returned the truck with as much fuel as I picked it up with.

nellie atchley 
Évaluation :
5

Nothing at all.... Wonderful service and location.

Dedrick Underwood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAVONIA Washington 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GINA ENGLE 
Évaluation :
5

All services were great from the pickup to the return process. Both representatives took their time getting me situated and made this a very easy move for my daughter. These trucks have changed over the years very nice quality now.

Terry L. Daniel 
Évaluation :
5

Service was extremely nice . Will definitely return again . Thanks so much .

Kay Popee 
Non les évaluations ont été soumises pour cet établissement.

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