Everyone was knowledgeable and efficient.
Paul Halsey
Customer Reviews for San Lee Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The folks up here at San Lee Auto Sales are very helpful. I had to pick up 4 hours earlier than my scheduled time and they made that happen with no problem. The truck was clean and well maintained. My only complaint would be that for what U-Haul charges, the trucks should have cruise control. I mean c'mon, it's 2023. But that is a U-Haul corporate issue, not San-Lee's fault. If you need a U-Haul, use San-Lee with confidence.
Christopher DoddsI was pleased!
Willie FullerNothing, it was one of the easiest transaction I've have ever had.
Max LinoEasy to work with and very helpful.
KAREN WISES.O.
Kendra HarrisSuper nice people, as always
Rob ThorntonThey were great! Fast and easy! No problems at all
Todd PiperStaff was extremely friendly and helpful
Hunter TreuchetThe trailer had a cut wire in the harness when I picked it up. I had to take it across town to be repaired, with no lights on the trailer. Even after the repair, electrical issues persisted with the trailer. Inspect the equipment! Lost over an hour of my time having to deal with something that should not have happened. The only advice given was "Well you can leave the trailer, someone else will rent it if you don't even with the wiring issue."
Yuri SidorovI originally needed a pickup truck and none was available, so U-Haul upgraded me to a 15' truck for free. Upon checkout, the location charged me the actual rate for the truck and double charged me for my mileage package. A call to U-Haul the next business day cleared everything up and I received a refund of the difference. Overall a great experience and even with the wrong billing that happened.
Scott KriegerStaff were friendly helpful
DANIELJOSEPH LOGUIDICEWould be helpful to call customer in advance for notification of any unavailable equipment requested.
Josette SkinnerVery good experience!
Tim KinlawCommunication is everything and I appreciated their concern by informing me about the size rentals in advance before the day of my pick up. Merci.
CARMEN COSBYThe online check-in was terrible. We did the mobile app and waited so long we had to call and wait some more. We waited over 45 minutes so we didn't actually get to use our 8:00 rental until 8:50.
Jay MillsWebsite had trouble uploading photos. Also, did not ask for a Dolley nor was the hand truck locked in so basically it was in the way. Everything else was great.
BELINDA WILLIAMSThe car dolly's need to have a wench or a come along. It is not easy to get a vehicle that is not running on there without one
Crystal HutchensSuper rental experience. Thanks!
John GunterThanks for a great rental experience. We will be back. Thanks.
John GunterWas sent two different texts asking us where the truck was after we dropped it off Teo days previously. At the correct location in our confirmation email.
Dawn HaneyThings were great even when the battery was messed up..we had roadside service quickly..
Emma amendrius Mcraeagain not my chosen location to drop off. it was was out of the way. no staff to check rental in.
BRIAN ROSOLEveryone was so polite there.. They walked me through the whole truck. So informative and great conversation.. Thank y'all so much for giving me a great Uhaul experience..
Guillermo SandovalThe gasket for the windshield was loose on the truck. It flapped while driving with the distance recorded at 50 mi. Also, the rental location was changed at the last minute even though I had a reservation for a closer location. I was told at the original location that a mileage adjustment would be made since they did not have a truck but the bill reflects otherwise. It is the principle not the money.
John GerkeWill rent from them again.
Manuel Gallegos LermaNothing... Great customer service.
sorrell SaundeursAfter all the mess updates with the previous reveal and the biking ave lack of communication with this. The lack of response. I may not ever use uhaul again.
AARON COCHRANThe truck and dolly were in well maintained shape and the dealer was easy to work with and we appreciate that
Bernice HallVery friendly and helpful lady. A most enjoyable experience.
Ward MillardTruck ready to go and returned easily.
William SutherThey were very helpful & went out of their way to make this a good experience for us. Would highly recommend them....Janice
Janice FisherowskiRental 24/7 was the worst experience. The location has bad internet service and it was impossible to check in on mobile. Thankfully the nice owners of the car lot there let me use their wifi. It took 30 minutes to get checked out because they want pics of renters and license, pics of drivers and their license and an additional contact they call to verify you. It was really overkill and it would have been easier to check in with a live person. Checking back in was just as difficult. Would not recommend!!
Sam NorrisNext time you can ask the people at U-Haul where I picked up the trailer not to take a photograph of my son's license plate with their personal phone I did not appreciate that I'm not sure if I was charged for a run on his license tag or not it was not a good experience and you can also tell them as well to learn how to Hitch a trailer we had semi trucks blowing their horns at us on the way back to Anderson South Carolina to let us know that the trailer was throwing Sparks because it was improperly hitched up correctly neither myself or my son did this to U-Haul people did it not happy about this!!
Cachemia SanchezThe car carrier had a broken part when I went to pick it up. I had to drive the truck to the other Uhaul center in Sanford for a good one; wasted an hour of my time. This equipment should be properly inspected and ensure that it is in good working order before being left for customers.
Daniel SchallWonderful service. Pulled the trailer out and positioned for easy hook up. ghw
George Waltervery friendly and helpful. I will highly recommend this to other people
Alfred BunaoLocation lied about the condition of the truck and the gas levels. They also charged us for additional mileage than was granted to is free due to inconvenience we encountered attempting to pickup the uhaul.
Michael BakerLower your prices.
Linda GriffinThe only thing I noted, which isn’t due to the location, was that the tags were expired.
Rhonda PaxtonWonderful staff. Raises all around!
maureen mendozaNothing that I can think of.
James GarrettTruck was fairly clean but did have to be swept out prior to use. Also I wish Uhaul would just fill up the trucks and expect them filled upon return! Trying to estimate gas to replace a specific amount that was in tank when picked up is a poorly thought out practice and very inconvenient and irritating to customers.
Joseph GongVery easy and convientient.