Such great service. Wonderful!!!
Alicia Hart
Customer Reviews for S&R Boat & RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very good customer service
RICHARD HOGANGreat location! Very easy to return equipment. Have rented and returned to this location in the past and is a good experience each time.
Carol MenzelWhen I picked it up He was closing early And I didn’t get the packing supplies I needed from him until the next day so I couldn’t pack until the next day Had a truck but couldn’t move
Shawn WoitasRep took the time to check in my truck after hours
Stephen SalisburyI had to drive sixty miles out of my way to return the trailer. It would've been much more convenient to allow a one-way trip.
STEVEN MILLER👍👌
ABIEL LINANVery Friendly and nice staff!
Lorraine WarhurstThe uhaul had sensor issue that lit up and when we called uhsl customer support they said it has to do with the breaks. Ugh. We had to go slow on the wet road since we were already traveling. I had hoped the vehicle was inspected before allowing a customer to drive long distance and could have endanger
Carmen DadiThey forgot to check the trailer in after I returned it, so I got an overdue notice a few days later, but a quick call easily resolved it. No big deal, they were able to help me quickly and they were busy. The help center for a great job.
Dustin TowerThe truck served our purpose well. There was an alert that the tire pressure monitoring system needed service. I would not have driven the truck out of town, but I had no issues with our use. The location has always worked out well for us.
Michael DominguezSo nice and they walk you to the vehicle.
Marianna VizquerraVery accommodating and helpful.
Antoinette GloverReservation was great. Pickup was quick and friendly. They confirmed that my pickup time was 6:00 pm but did not set any expectation that the office would be closed or direct me to after hours return process.
Sarah HinojosaNothing needed to improve.
vale worshamThey made the drop off very easy. Thx
Joseph Walbertuse them again as needed.
Thomas MillerThanks for making this a super easy experience! Glad to have a quick conversation about my move with the owner/operator which led to me buying some rope, which I wound up needing very badly. They have everything you need at this location. Merci encore!
James ComoroteYou guys are the Best in San Antonio 👍🙏
Edelmiro RodriguezThe team was very helpful. They identified that I had a blown fuse that was causing one of the lights on the trailer not to work. They helped replace it so that I could get on with using the equipment I had rented. Excellent support! Highly recommend this location!
Bret ColbyGreat staff
dan daniels100 % recomendable. Excelente servicio !
Gabriel HernanezSaved me when my trailer fell off.
Kiersten Craig SmythEasy to find parking to drop off the truck. Although, the lot isn't paved.
Alishan MominStaff was very friendly and helpful when I picked up my trailer and when it was dropped off .
Lon BleessI’m not sure if it’s this location or all UHAUL locations but the guys at this 281 location are always very friendly and very helpful.
Mark MolinaSuper friendly and very helpful every visit!! Best service I have ever had at any UHaul or anything related. Can't say enough great things.
Kelly ShoreExcellent customer service, friendly atmosphere
SEPTIMUS AThe check in guy was excellent. He made things super easy for me and was very nice!
Carlos MyersBest place for all your UHaul needs. They have the most inventory around, best service and they've never let me down. I've been using S&R for over 12 years and will always have wonderful things to say about the company!
CINDY ANDERSONWould have been happy with the service if I hadn’t been upcharged for 3 gallons of gas (on a 15 mile total) after we had already put 2,5 gallons in to return the truck to it’s original level.
Debi JonesThe only "not so good" lots of holes and uneven parking areas where the transport trailers are stored. Other than that. I highly recommend!
GILBERT YTUARTEIt was a very easy, no pressure process.
Robert MillerUse this place most of the time
Greg HowertonEvan is always friendly and helpful! Very easy process!
Tracey KrauseGreat Service, very professional. Thanks
Carlos AvilaTrailer was ready when I arrived and was out in less than 10 minutes
James BarnesGreat friendly service! Enjoyed working with Evan. He's excellent!
John BernalGreat experience, very helpful and easy process throughout.
Gregory RobinsonThanks U-Haul and S&R, renting a trailer for quick projects is so easy, reasonably priced, and your staff is helpful and friendly!
Tracey KrauseLocation was quite busy so the wait was long to get checked in. Other than that it was fine
John DurlandThey are da best
Armando MoraThe guys are always help full and accommodating.
Andre MillerWe have rented three times in 30 days, each visit was as pleasant as the first visit. The manager is very knowledgeable and the other staff members have awesome customer service as well. You have a great place of business.
DENISE VON WIECKIMy only feedback that isn't positive is that the website was not functioning properly and making and modifying the reservation required a call to the facility where we picked up and dropped off. That said, the employee that helped me was great. This location has a great selection of sizes and weekend hours which meant we didn't have to do the contactless/after hours pickup, which we have had problems with in the past. Great location, great staff
Emma HnatiukThe truck was cleaned, but windshield wipers needed replacement which was discovered when it began to rain. We meant to inform the drop off site of this, but unfortunately forgot to tell them. Also, when booking the reservation, I was asked morning or afternoon - not a specific time, so i said morning. Ten o'clock was placed on my order by uhaul. When we arrived at 11:15-11:30, we were told my reservation was almost canceled because I was late - in my opinion, before noon is morning which I requested. Anyway, I believe it would be helpful for uhaul to make customers aware their reservation may be canceled if they do not arrive by a certain time as I was totally unaware of this policy.
Grace HankinsI couldn't use the equipment due to the main tie down ratchet was missing from one side. This location is awesome, we just both missed the broken equipment at hookup.
John KimesGreat customer service! Very organized and helpful!! Made the whole experience easy.
Dalleen DicksonA great example of customer service.
DONALD WHITEService was great, as usual! Thanks!
Tracey KrausePicked up truck and the muffler was not attached. The truck was so loud you could not hear the radio or speak with passenger. The staff laughed when I told them about it and said well some of them are loud.
Michael heaneyEveryone there was great. Very smooth operation!
Steven PetersonThe reservation process was real easy and sales associates were very helpful
gilbert camposEvan was great, super helpful.
Ronald AllisonGood service
santiago valdezEasy drop-off!!! Thank you!!!
Trish SebekAlways had every trailer or truck I needed. Very helpful
Chris VasquezBiggest issue is parking for customer vehicles is not easy or straightforward. When we picked up there was an 26' truck parked in the customer area. The staff are great!
Dorothy McKayI rented continually for many years and the storage facilities deteriorated every single year. At first we had electricity in each unit ….. FYI …. I vacated in the month of March 2023 and I was paid up through March 31, 2023. Your narrative that I vacated on 6/26/23 is incorrect plus I emailed y'all my intentions in mid March
ADRIAN AUGUSTIN | Expérience généraleNice people
mohammad awadallah | Expérience généraleFriendly folks and the storage unit worked great for my needs. Thanks much.
Darren Mcelroy | Expérience généraleTo everyone who have not experienced to business of s&r and the wonderful personnel they are great I have never seen better service each and every time, I have fun and good talks plus friendly atmosphere thank you all
AARON WILLIAMS | Expérience généraleWe left our ski boat in this storage unit for less than 2 months while moving and while it was there an animal ripped up the seats. The manager did nothing to help with repairs. I do not recommend.
Kathy Miller | Expérience généraleFriendly staff, unpaved rough roads on premise.
John Garza | RéservationAwesome Staff
MATTHEW CASH | Expérience généraleEasy process. Facility does need an upgrade to the inside of their road.
Privacy Request | Premières impressionsThe staff were awesome.The actual storage unit is not in a good location. I am unable to back my trailer in with a truck due to the condition on the land across from the unit.
Privacy Request | Premières impressions