Le client n'a pas laissé de commentaire.
Sheilah A
Customer Reviews for Secure Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Excellent customer service
Michelle WTerrible customer service - employee had us move equipment and do her job for her to make room for what we had rented. She was unfriendly, cold and not at all helpful.
Clay BUHAUL rep. was friendly and knowledgeable. We had a pleasurable experience. Merci.
JOHN GVery nice people there and professional.
Michael VStaff is good but due to poor cell phone reception I could not do self check out
Ronald BNothing everything was perfect!!!!
Cassandra REverything ok
Nin LAlways a great experience!
Brandon MLied about the gas being correct and once I left I was charged for the gas not being correct. Anazing!
Fredrick BVery clean and the lady that help us was so nice. Merci!
Brandon MDon't bill an extra fee for something that's not the customers fault.
floyd sPost screen shots of rental vehicle odometer reading, hold agents accountable for incorrect 'beginning/ending mileage keyed into your current system in error.. providing your rental agents and rental customers an accessible online portal where a mileage image is available in order to help your customers feel as though they're not getting slighted bu incorrect mileage being charged. Also, it would be extremely productive and advantageous for both parties to be able to manage (agents) and customers to report and see previous reported dings, dents and accidents on the rental…. Would prevent unnecessary, unfortunately the little stickers placed on such tend to degrade…. transparency in each step of the rental process and ease of communication is what will continue to keep me going back to uhaul verses Penske. Further, in today's snap convenience of sendi BFF and receiving money, there should be absolutely no reason for any company to continue to hold 'open charges' on our bank cards for more than a day - rather than a week after rental was returned. I would like to see the fee schedule return to similar ones in the past, which were structured to be a little more cost effective for in town rentals. Merci!
Julie RRenee was helpful and accommodating and apologized for the condition of the vehicle and damage, even though it was rented at a different location. She reviewed the photos I uploaded and I also sent her the additional pictures (the app only allows one picture to be uploaded) of the damage to be included in the record.
Steve RIt wasn't the closest place to drop off the U-Haul and it wasn't the one that was supposed to be in my contract. I had to drive into another state over 35 miles to return the U-Haul! I was supposed to be able to return it to the closest uhaul dealer but I tried to do that and the system wouldn't allow her to take my return! This is BS at the highest level of stupidity!
Roberta SPictures on app show truck fuel was close to 7/8 but bad internet so I couldn't finish online check in. I was then billed for 2 gallons @ $8.05. It's not the money it's the fact that I was required to return 3/4 or more and it was more than 3/4 full. I stopped at gas station less than 2 miles from drop off.
Ronald BNone at this time
Robert WDon't tell me that I am supposed to return the truck before it is due!
Mike KThey were very friendly and did not mind that I dropped the truck off the night before and bring the keys back the next day since they did not have a drop box. The location if very easy to get to and convenient!
Dana WNo drop off box
Abigail CFriendly, the U-Haul trailer was clean, and really helpful.
Phyllis CQuick pick up quick drop off good equipment clean equipment painless all the way around been a great price too
BRUCE DDidn't go over anything with us. Did not do a walk thru to look at truck itself.
Denise JThe truck was not here. Showed up to pick up our reservation and was told it was at another location. We had to go to Oklahoma to get the truck and now we're fighting you all and our bank because you double charged us and no one will release our money.
Adam SFix the broken right side rail locking pin, fell off about 5 hours into my trip causing the ramp to slide out and drag on the road. I was able to secure it with baling wire. Also fix the left safety chain connector
Ken KA hook on the pull out ramp was broke so we had to get under it and hold it in order to slide ramp in for transport. The truck had been smoked in and smelled of cigarette which we are allergic to. The truck inside had not been cleaned. For the price and with COVID you would think a thorough clean would be appropriate.
Bryan MTransparency on the contract
Eltwan TWe like it!
ROBERT RThe equipment worked great. Our biggest beef is with the website not showing the information correctly in all the places and the inexplicable changes in price and other details of the rental between the time of booking and the pick-up of the equipment. We had to call the U-Haul regional office several times about this, which caused considerable stress. Seriously, you need to get this figured out! It's the only thing that would give us pause about recommending U-Haul to others.
Brian GKnowledgeable and professional
KEVIN TFriendly, Kind, Fast, Thorough
Mindy AThis place was great. I would give them A+
Virginia V | Expérience généralePut new tires on the trailer that I hauled I got there to pick it up and it had a flat
bobby sI used the newer larger units built, nice knowing their were cameras and a security access code for entering through the gate. Must provide your own lock with keys for your unit, however, it's nice knowing that Secure Storage h
BEVERLY M | Expérience généraleMake sure contract is correct.
gerald kThe tail lights did not work with our pick-up. We had brake lights and blinkers so made it fine. Could have been our pick-up.
EVELYN BThe woman that worked up front WAS THE NICEST LADY AND VERY VERY HELPFULL!!!!! SHE NEEDS A BONUS!!!! YOU WILL GET MY BUSINESS AGAIN AND ILL TELL PEOPLE TO STORE THEY"RE THINGS THERE
melissa i | Expérience généraleYou are already awesome. We totally appreciate you.
KEVIN HThey charged are card for damages but didn't provide a estimate or invoice.
Clay BEmployees were very friendly and helpful getting the car loaded on the tow dolly. I hope in future they will draw the attention of their customers to the fact that U-Haul sends out deliberately misleading emails regarding the return time, and that there is a fixed time for return not specified in emails sent from the company, and that any returns after that not-clearly-presented time will result in getting charged for an extra day.
Anneka LAlways willing to help and get things done the way the customer wants it !!😊
dorthory fThe 319 S HWY 59 location was awesome! Helpful, friendly, communicated well. However, I was originally scheduled to drop off at the location on Holly Street. The woman there wanted me to drive onto neighboring property and pull up a steep ledge, my SUV got center caught on the ledge and I had to back off, then she wanted me to back between a tight space off the same ledge, when I told her I couldn't she told me that I had to or I couldn't drop there. They had about 15 empty parking spots in a completely empty parking lot and she refused to allow me to drop in a parking spot saying that she needed the space for customers (that lot is always empty). Oh and the light wiring that UHaul installed for this rental broke during my trip. I had 5-foot wires hanging out the back of my vehicle and the right turn signal stopped working After the experience with customer service before I even picked up my rental and the experience attempting to drop off at the Holly street location I don't know that I will ever use UHaul again.
ANGELA Bgreat experience
PAT O | Expérience généraleWe have been using this storage facility for over a year and it has always been clean and well maintained. The staff are very helpful and always had an answer.
KEN M | Expérience généraleReally nice, helpful people and a pleasure dealing with.
micheal h | Expérience généralesuper fast processing the paperwork so i could get back to moving, very friendly and personable staff. Clean storage rooms, good variety of size options.
Privacy R | Premières impressionsThey were very helpful and easy to work with
Privacy R | Premières impressions